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Have purchased several times from this company and its affiliate Dvor.com. My experience has recently been that they cannot and do not ship at the time they state. They blame the shipper, but they didn't send the package to the shipper. Lied and told me 6 days ago it was shipped, but it didn't. Problems with returns. They said refund within 10 business days of receipt, yet agent told me 14 days, and then admitted she was wrong. They Lied again. 14 business days after receipt still nothing from refund, and then only store credit. THE PRICES LOOK DECENT SO IT ENTICES YOU TO BUY, BUT THEY CAN'T SEEM TO SHIP ON TIME, HAVE TERRIBLE CUSTOMER SERVICE AND LIE TO YOU! BUYERS BEWARE.
Purchased a number of items on this site. Recently purchased a night vision monocular. The item when it finally arrived after about a month, from, you guessed, it China, had no night vision capability whatsoever. Contacted Tophatter, who instructed me to return it for a refund. The cost to ship back was on me, notwithstanding the seller totally misrepresented the item description. IMO, THIS SITE SELLS CRAP! DON'T WASTE YOUR MONEY WITH THIS SITE OR ITS JUNK!
Purchase was not shipped for 14 days after payment. There is no Customer Service telephone number. Contact to customer service is via email only. They took 4 days to reply to my email. They are the ABSOLUTE WORST internet shopping site I have ever purchased from. REPEATED PROBLEMS AND THEY DON'T SHIP ON TIME. Long waits for everything!. STAY AWAY!
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0 de 5 🌟ESTRELLAS Primero me dicen que no hacen envios fuera de U.S. Pues decido que me envien al...
They say fast shipping, however they use DHL and that is a huge mistake! It's taken over a week...
Thank you for taking the time to tell us about your experience and we truly apologize we did not meet your expectations.
Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and the reason for the return, a return request will result in one of the following four outcomes:
1. You may receive a refund for an item, and return will not be required.
2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.
3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.
4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Please see full details about Tophatter's Buyer protection and Return policy in our FAQ: http://tinyurl.com/h7xokwj, http://tinyurl.com/jeura4f.
Thank you for your understanding,
Graciela