OpticsPlanet

Ordered a couple of bow release triggers (there are no export regulations on these) while I happened to be traveling back home from overseas. I ordered them to my home (in Texas) with a Texas credit card which is also the same address and someone at their store cannot use a brain and say, wait a minute these aren't an item that has an export regulation I don't need to hassle, harass or interrogate this guy. Nope, the brainiacs at this place lost admittedly a small order but they lost it nonetheless because they felt the need to interrogate and treat someone like a criminal. Excerpt from their email:

We apologize, but your order has temporarily been placed on hold. Prior to shipping your order, we need to verify that the ordered item(s) will not be leaving the United States without the valid authorization or export license issued by the U.S. Government. Please answer the following questions (by responding to this email) to aid in processing your order:

1) Who is the end user of the product(s) you have ordered?

2) What is the end use of the product(s) you have ordered?

3) Where is the final destination of the product(s) you have ordered? (Please respond with a city and country)

4) Why was your order submitted internationally?

Let's just say I had a $50 gift card bought something, returned it and now I don't have a $50 gift card. Customer service responds but refuse to listen to what you say.

I wanted a specific barrel and a slide parts kit for a Glock 19. They had both in stock. They said free shipping would take about a week, and that worked with the time it would take to get other parts. The order was handled the next day, I ordered in the evening, and they provided me DHL shipping advice. DHL took days to do anything with it, and when they did provide tracking information they said it would arrive 13 days after it was ordered. Well they aren't doing themselves any favors. I ordered on the 18th and it shipped on the 19th. I just saw that DHL uses the USPS for deliveries and they handed it to my local post office on the 25th. So it should arrive on the 26th which will be 7 days after it was shipped. Not bad. I've shopped with them before and I wouldn't hesitate to shop with them again.

They cancelled my order for an AR VISE BLOCK which is NOT a gun part. It is NOT ILLEGAL to order AR parts for existing ARs even in communist WA. OpticsPlanet does not know the laws and opted to be cowards cancelling my order out of unnecessary fear. VISE BLOCKS ARE NOT GUN PARTS.

I've ordered from this jerk about 5 times... Every time something is wrong. THEY JACK UP THE COST ONCE YOU ADD A ITEM TO YOUR CART... SHIPPING MAY TAKE 10 DAYS! My last order 21/03/22 two items a set of 30mm rings I needed and a sbr gun bag just to have another spare... These jerks ship the gun bag UPS comes in 3 days... The rings I need they don't put in same box with gun bag... No they ship it through DHL...(all they do is piggyback stuff and USPS ships it)
I buy the rings 3 full days before I order the scope from Sports Optics, the 24 march... Comes 25th March... But my GD rings are still being shipped... may get here next week... I'm told! My point NEVER BUY anything from these people... Don't trust me look at their 1.9 Google Feedback score! If these AHs every send me another email or ad I'm turning them in for unwanted spam... And all 5 orders had something wrong! 100% You got to try to suck this bad! BRYANT US MILITARY RETIRED

I had purchased an Aero Precision Complete AR15 Upper from Optics Planet 1 1/2 months ago. Waited two weeks just to find in my spam folder the order was cancelled due to living in CA (because of the flash hider). Called their "customer service" (took about an hour in total to reach someone) and they assured me there wouldn't be a problem even if I lived in CA. They resent the order thru and all was good (so I thought). I then received an email a couple days later stating it was cancelled AGAIN! This time, I didn't call customer service but sales (answered instantly) and reordered the piece thru the phone. The gentleman was quite nice and I was assured again, shipping this to CA will not be a problem (he knew my situation) and that he'd call me if it cancelled again. Spoiler alert, it's been a week since I got another cancelled email with no phone call and no response from *******@opticsplanet.com. For the love of guns and outdoor sports, please find another online dealer!

P.S. Don't give them your email as they will spam you 3x each day.

I have to agree... OpticsPlanet has morphed into a 1st class libtard vendor who's customer services are non existent and flat out lies about "free shipping over x amount of $$$" Over the past 3 months I have spent a boat load of cash with them, constantly going over the required amount of purchase to qualify for free shipping and each and EVERY time had to pay. Today was the last draw - I ordered a "restricted" item (according to them) which was a knife and they wanted me to show my federal credentials which I did by iPhone photo and emailed (for their review) and today I get another notice that I need a letter from my department stating that I have "permission" to purchase such an item. Excuse me... I'm a Federal Officer... authorized by law to purchase restricted items which aid in the execution of my duties as such. Nope, we're done with OP, found what I was looking for on another site, purchased it with NO issues. The kicker... I tried to close my account with OP only to have them say that "you can request to delete your personal information so it will not be sold." Umm... that's NOT what I asked. I said to close my account with immediate effect, nothing about privacy issues. Finally it got done but they hemmed and hawwed in the process.

Close your account, don't look back... there are plenty of vendors out there that appreciate and reward you for trusting them with your hard-earned dollars. OP has turned into a joke, and I'm even more disappointed in myself for staying with them this long.

Had contacted Opticsplanet.com in regards to ordering a Kill Flash lens cover after enquiring if they would be able to ship to Canada. Their reply was in order to determine this I would have to go thru the process of placing an order and provide my credit card information first. Well did that and got a response that they could not do this as per the laws of the land regarding export of firearm related parts to Canada. Thanks for the wasted effort guys, I did manage to order thru another company in the USA w/o the B. S. excuse. Seems like a simple question which could have been answered on the initial contact. Site states that export limitations may apply but Opticsplanet seems to have no desire to complete the necessary paperwork for USA exports to Canada. Better bet would be to use Webyshops.com as they seem to be on the know about the USA export license application proceedure for shipping to Canada. Had zero difficulty in obtaining a Lucid HD7 and it's assessories thru Webyshops.com.

Ordered a product on November 30,2020. CC is charged. Received the product on December 10,2020. It was obviously used and defective. Called in and was met with apologies and a promise of a new product as soon as I sent the defective one in thru their RMA. Did it, a new order was established on December 11th. One week goes by, two weeks, 3 weeks... replacement still has not been shipped. I call customer service and am assured that it is in stock and is being processed for shipment. Four weeks go by, five weeks... still nothing. Then I received an email that states the product is no longer available. I call in again. Receive apologies and the excuse of Covid. Am asked if there is another product I'd like instead. I agree. This product is not in stock, but will ship in 12-15 weeks. They say my original charge will be applied and was offered a 10% discount that would be applied to my CC (this never happened). I'm able to find the product thru another vendor. I call to cancel the order with Optics Planet. They agree, but not for the amount of my original purchase. When I ask why, they say it's because of the 10% discount on the replacement product, which I never received. Terrible company.

Ordered a item from this company what a joke 10/9/21 was supposed to receive my item and still nothing called 7 times to customer service and still have not resolved my problem they said it was USPS problem and to call them and then I tried canceling this order and they said I had to wait 15 days before I could get a refund don't order from this place they don't care about customer service and don't care about the customer what a waste of time and phone calls horrible

My name is Ronnie Jennings Iam a 26yr Army War Vet LTC type I have ordered different Merchandise of all Flavors from Optics Planet and never besides them being totally late on a few items, I have never gotten any of my Merchandise hanging out of the Box and tore open out of the packaging. I have been a good patron of Optics Planet and will continue but I would really appreciate your attention too this issue. Thank You Very Much.
V/r,
LTC Ronnie Jennings(Retired)

Ordered my items on 19 December, with an agent on the phone, he told me all but two items were in stock but everything would ship immediately and the back ordered items will come in January when they came in. I was ok with that. Next day one of the backordered items was cancelled. Their on-line tool to provide status is worthless. They were closed during the Christmas to New Year holiday and couldn't get an agent to provide an update. I called on 3 January, the agent couldn't explain why the order hadn't shipped but would get the items shipping with expedited shipping and should arrive by 6 January. Nothing arrived, so called on 7 January, phone status said the order was processing, same as on-line system, so held to speak to an agent, he claimed his system crashed and asked I call and speak to another agent. Called back and it routed to him and he hung up on me. Called again and got another agent, she couldn't explain why the order had not shipped but should arrive Monday or Tuesday. I hope it arrives Monday or Tuesday but probably will be disappointed again. I would recommend for you to never order from this worthless outfit.

One of the top reasons I used Optics Planet was their easy exchange policy. I bought a scope and realized it didn't have enough power for my old eyes. So I returned it for an exchange for another more powerful scope. When they exchanged the two scopes, I noticed that they removed my store credit (OP Bucks) that I used on my first scope purchase, and didn't re apply it ​toward the purchase of the replacement scope.

The scope that I ordered was advertised at a sale price of 10% off the retail. In the case of my new scope, it would save me $43.90. I wrote OP of these two discrepancies and they said they addressed those issues via a letter email sent to me. I never received any correspondence from OP. I called OP and the first person I spoke to, Shawnda, I explained my problem to her and she understood the problem and put me on hold, and then disconnected me. I called back, got Shawnda again and got disconnected again. The third time I called I spoke with Kiana. So I explained the store credit and the 10% discount were not applied in the sale of the exchanged replacement. Kiana told me they were applied to the sale, but that did not show on my account or on my bank statement. It was clear that the discounts were not given, looking at their online records and my bank charges. I said the only recourse I have is to return the exchanged scope, and Optics Planet agreed. They did nothing to work with me.

My wife and I ordered a large amount of ammo last October. It was supposed to be shipped in one week, then that turned into one month then that turned into three months and here we are nine months later and still have not received our Ammo.
We've placed many calls, talked to them many times, and the best they could give us was a Shystie discount. Which is not a discount compared to what rate ammunition is going for right now today.
We ordered 223 ammo@. 58rnd. And they say here 9 months later that they can fill my order but they can only do it for $. 75rnd. ( and that's doing us a favor for after a year? That's preposterous!
You can get 223@ $. 35rnd right now on other sites "in stock"!
They ran me in circles over numerous calls and emails and long waits on the phone to end up with this kind of shenanigans.

We highly suggest going somewhere else. But the funny thing is which isn't so funny is that in order to place our order almost a year ago we had to give them our credit card number to secure the that price ( which they won't honor) so they've had our credit card info for almost a year now. Who knows what they've done with our information!

Ordered online. Their part # was incorrect.
They offered to ship the correct 1 only credited wrong 1

Several days ago I ordered a pair of OPMOD Vortex Diamondback HD 10x42 binoculars. It was offered at an attractive price.

Clicking on the "check availability" of the item it says "Estimated to ship within 2-9 days". Today (7/19/23) when I checked my order status, it said "Estimated" to ship on 10/4/2023. Of course, if I had not thought to check the order status I would not have known and would have spent my time waiting for my new binoculars to arrive before I leave on vacation. OpticsPlanet didn't bother to inform me that they sold me an unavailable product and when I called them I got some rather flimsy sounding excuses before cancelling the order.

In the meantime, I have been receiving daily promotional spam emails from them for products I really have no interest in. Hopefully they will honor my request to unsubscribe.

It turns out that OpticsPlanet has a long history of knowingly taking orders for items they won't have in stock for months without informing the buyer. You'll find many similar complaints on this site and elsewhere with some simple internet searches.

The BBB site has an alert for OpticsPlanet regarding a "Pattern of Complaints".

"BBB files indicate that this business has a pattern of complaints concerning delivery issues, product issues, and refund/exchange issues. On 2/4/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/9/2021, BBB has not received a plan of action to alleviate the pattern of complaints.

Stay Away from OpticsPlanet.com!

Order placed 9/2/23 for 2 Romeo4XT-PRO red dot sights and I only received 1 on 9/8/23.

The package was a bubble lined bag and not a properly packaged shipping box. I took pictures of this package before and after opening it because of the poor packaging. There was only 1 sight inside the bag and there was damage to all corners of the Sig Sauer box. There wasn't even room for the second sight inside this bag. I returned the only sight I received back to Optics Planet in the same bubble lined bag for a full refund for both sights on the same day. Optics Planet received the returned package on 9/11/23 and I did not receive my refund. I called customer service numerous times the following day and finally got through to a representative. The customer service representative only issued me a refund for one of the sights and inquired with a supervisor on issuing me my full amount. The supervisor required me to complete a Carrier Claim Form to be refunded my full amount. I completed and submitted the form, sent OP numerous pictures proving I did not receive the second sight, and I am still owed over five hundred dollars to be refunded to my PayPal account. After numerous emails to OP without receiving my full refund, I was forced to file a case in the resolution center with PayPal on 9/18/23. I am still waiting for my full refund.

This has been a massive inconvenience to me and I am especially disappointed in the way this situation has been handled thus far. I wish I would have reviewed the Better Business Bureau (BBB) profile of this company before doing business with them.