JAMES W.

Ordered a product on November 30,2020. CC is charged. Received the product on December 10,2020. It was obviously used and defective. Called in and was met with apologies and a promise of a new product as soon as I sent the defective one in thru their RMA. Did it, a new order was established on December 11th. One week goes by, two weeks, 3 weeks... replacement still has not been shipped. I call customer service and am assured that it is in stock and is being processed for shipment. Four weeks go by, five weeks... still nothing. Then I received an email that states the product is no longer available. I call in again. Receive apologies and the excuse of Covid. Am asked if there is another product I'd like instead. I agree. This product is not in stock, but will ship in 12-15 weeks. They say my original charge will be applied and was offered a 10% discount that would be applied to my CC (this never happened). I'm able to find the product thru another vendor. I call to cancel the order with Optics Planet. They agree, but not for the amount of my original purchase. When I ask why, they say it's because of the 10% discount on the replacement product, which I never received. Terrible company.