OpticsPlanet

Ordered Fuji XP 140 camera. Received email notification order was placed. Noticed online that it was on backorder. Called customer service. On hold 20 minutes got verification from the representative everything was fine it was going to ship. Received a follow-up email stating I needed to run some stupid verification process for a credit card with a zero balance. Credit card company had no problem with the charge. Another 20 minutes waiting for representative decided to cancel the order from this garbage company. Don't recommend doing business with him customer service sucks

I ordered a harness over a month and a half ago, and this company has bumped my order several times. Their customer service is terrible and when you inquire about the status of your order you get a bounce back email telling you how slammed they are and can't even update you. You have to use their order status portal to get any info. They will not respond to voicemails and I just found out my order got bumped once again so it want even ship till over two months from order date. I don't even have a tracking number yet as I'm writing this review. This company is poorly managed at best and should be avoided.

My name is John, I am new to doing business with Optics Planet. I recently purchased an American Defense Scope Mount. I received the wrong mount, lucky for me, Amy answered my call. She was so understanding and over the top helpful in processing my return. To be honest I was expecting resistance in getting a refund. Ms Amy, was a professional, super helpful and friendly. Her customer service was above reproach. I even asked for her extension for future business with Optics Planet. Thank you, Ms Amy!

Ordered ammunition from the company 2 years ago, which I understand there were ammo shortages, but when I ordered it it was in supply. I never received the ammo and the estimated ship date kept getting pushed back. Then 2 years later I get an email saying they no longer can get me the ammo and the best they can do is 9% discount for my inconvenience. Needless to say I have been buying ammo from another company and have had no issues and it's much cheaper with free shipping most of the time.

Ordered a recurve bow over 2 months ago, delivery was continuously pushed further and further back so I decided to call and cancel. The attitude that I received from the woman on the other end of the phone was appalling. I was not screaming, yelling, or using profane language and yet the employee hung up on me, for trying to cancel the order. Pay a little more and buy elsewhere, for $20 more will now have the bow in hand 3 days from now.

If you are able, please purchase from another vendor. This company doesn't care if you leave a bad review or not. The have a disclaimer that they typically do not read these reviews which means they do not care about improving upon customer service or satisfaction.
Also thee shipping and deliver is terrible too.
They also make it difficult to write a review. Just look at their ratings. They do not care about customer service!

Ordered from this website for the 1st time last week. Order sat in their system as processing for 1 week. It wasn't until I contacted customer service to ask about my order that they initiated shipping out the order. Customer service was slow and I found this company to be not worthy of my future business. They are very incompetent.

Got a great offer via email to purchase ammo at a time when ammo prices were going up. I had never heard of Optics Planet before but the reviews I saw were not too bad so I decided to place an order on 9-18-2020. The order was expected to ship in 6-8 weeks. Each time an estimated shipping date approached, the date was extended. As of 4-16-2022, the expected shipping date is now 12-14-2022. I believe this was a scam to solicit new customers offering a great deal on an out-of-stock item with no intention of ever filling the order. I do not recommend doing business with this company.

I placed several orders between October and December of 2020. I still have not received product and am now being told product is no longer available please check site for alternative. Really? I wasn't aware that Winchester had stopped making 9mm ammo! Don't waste your time here you won't get anything.

This website is absolutely terrible. Almost all ammo shows as "Back-Ordered". And good look actually finding any optic sights that aren't overpriced. When you actually do find something in stock, it takes them over a month to ship it. Customer support is poor and takes almost a full week to respond. They have no issues taking your money, but have major issues with just about everything else. Stay far away from this train wreck.

This company borders on fraud by constantly changing the expected shipping dates for backordered products after they are ordered, but far worse is the way their managers act like spoiled children throwing a tantrum when questioned about something that doesn't make sense.

A manager actually cancelled my entire order before it was shipped because I voiced my displeasure at their refusal to ship a legally unrestricted item because of an arbitrary policy that they only want "qualified persons" to own. They're happy to sell it on their site, but they will only ship it if you represent the government. Despite me being calm and professional, out of pettiness for my disagreement about this policy, a manager cancelled the other items in my order out of spite. No one should patron such an unprofessional company!

I'm not sure what everyone else's issue was but I've had no issues whatsoever with optics planet, I've bought all my accessories and things from them for years now and just realized they have this horrible review. Okay, somethings backordered and you don't want to wait? Cancel it, I just did that the other day. People are so whiny these days. This entire rifle is built from optics planet other than the bipod. All quick responsive and fast shipping.

Ordered 3 boxes of shotgun shells on a friday afternoon, recieved email order was being processed, come monday company says that there would be a slight delay do to heavy orders coming in.one week later and still not shipped with no explanation.my guess is they were waiting for shells to come in, but advertised in stock. Totally bogus bull$#*! company. Check out all reviews that the company does not control and you will see a very familiar mo for this terrible company.

They were supposed to send my package overnight for my son's birthday, but instead sent economy 5-10 days. Did not want to fix the issue after. Bad on them. Palmetto State or Primary arms from now on.

Optics Planet in short, Lacks accountability for their mess ups. Empty promises are all you will receive from them about when products should ship but don't. They are quick to pull funds from your bank account but do little to get the product to your hand. I even went as far as to get expedited shipping with my order to ensure it was here with plenty of time to spare before my trip out west, only for it to sit in processing for entirely too long. Much longer than they're advertised 1-2 days. When you call customer service you get nothing but excuses. I ultimately cut them out and went straight to the source of the product I was wanting (American Defense MFG) and was greeted with fast, friendly customer service. I will have my product in time now thanks to them and their great company. In short Optics Planet is the worst, take your business and hard earned money elsewhere.

I bought a rock climbing cam $25 cheaper than competitors, and they had a coupon code available. I added a couple carabiners too. Received my products and a timely matter. And received plenty of email confirmations of updates. No problems here.

They lie about which products are in stock, they rarely deliver and if they do it takes MONTHS. I ordered a barrel, a grip screw washer, a 10rd magazine, a box of ammo, and a QD loop back in Feb 2023. The barrel was "in stock" until I ordered it, then it said it was back ordered till September 2023, so I cancelled it. They sent me an email in July 2023 saying that grip screw washers are illegal in Washington state, they are not. I'm assuming they're just so incompetent that they just decided not send it. I got the box of ammo and the QD loop after about a month. The magazine? Same story as the barrel, it was "in stock" until I ordered it, then it was backordered for a "unknown" period of time, still haven't gotten it 6 months later. This company is an absolute joke and it's not even funny. Worst business practices I have ever seen in my life from any company, ever. Do not spend money here, you won't get your order anyway. I'd rate 0 stars if I could.