Overview
Oojo has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 6th among Discount Travel sites.
They have given me the good information about the flight, baggage information, etc.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
This is my first time using OOJO. Lemillon helped me with my booking. I will recommend oojo to my friends and family
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Thank you so much for taking the time to leave us feedback!
No help calling for lower mach price. Paid higher price two days ago now is same airline same dates for lowerprice 345dollers. They did help.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 196833
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
I am so glad I contacted Oojo for my air ticket, the whole process was so smooth. THANKS Oojo! I will highly recommend them to my friends and family.
Called me to double check my name match with passport.
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
I attempted to purchase 2 tickets to India from Oojo back in December 2022. Oojo's internal processes struggled with completing the charge to my Credit Card. This became such and issue that I had to cancel the order. After the cancelation Oojo then proceeded to charge my credit card without providing a Confirmation of the Order or the airline tickets. When I contacted Oojo again to ensure the cancelation would be processed. Oojo's customer service was nonresponsive. By the time Oojo got back to me, I had already had to move forward with purchasing tickets through a different company (at an additional cost of $150). Oojo refused to cancel the tickets (which they never provided) and informed me there will be a $260 fee per ticket for the cancelation.
Oojo only canceled the tickets a full Month and one half later, and only after I had to claim the transaction as fraudulent with VISA. As of the time of this review Oojo has still not provided any documentation for the transaction (Purchase Confirmation/Receipt, Confirmation of Cancelation, Etc.). IT HAS NOW BEEN ALMOST NINE MONTHS AND OOJO HAS NOT PROVIDED A REFUND FOR ANY OF THE $1238 THEY WRONGFULLY CHARGE ME.
Dear Brad,
We are truly sorry to hear about your hard experience with us!
Your complaint is assigned a special ID: 257469
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power for you to receive your money back!
Thank you very much in advance!
I wanted to book a flight to Mumbai. Found a good flight on Emirates.
After that booking on Oojo was an easy and smooth booking experience!
Dear Sameer,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Ok not complicated at all very easily done with out problems
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
I was pleasantly surprised! Great booking site by far! Best airfares and hassle free transection, They worked wonders! Thank you Oojo!
Dear Natia,
We are so glad to hear that you enjoyed your experience with us.
We’re always looking for ways to improve the experience of our customers and it’s great to know that we are on the right track!
Bought a ticket to Italy from the US. Babar was really patient and helpful. I got a great price.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Your transaction is taking to long and initially rejected by the bank….
We apologise for any inconvenience this may cause you. Transactions can sometimes take longer than expected, and occasional rejections may occur for various reasons, such as security checks. We appreciate you taking the time to leave us a review. Your feedback helps us improve our service for everyone.
Easy to use, best prices. Prompt call back by representative
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Competitive price, quick confirmation, easy web access.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Very easy to use no confusion simple easy & quick,
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
The service was speedy when I made an order. They send the e-ticket to my email fast and clearly.
Dear NGHIA DAI D., Thank you for your positive feedback! We're delighted to hear that you are satisfied with our service and that the process was speedy for your order. If you have any more travel needs in the future or if there's anything else we can assist you with, feel free to reach out.
The ticket is cheap, I really appreciate it. But after my travel, I will get back to you. Thanks.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
The service is great and quick as we need. Thank you
We are always trying to bring the best services.Thank you for the 5 stars.
Overall good experience and user friendly website.
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.