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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Good prices, easy transaction.
I hope not need customer service, easy to find contact info on their website.
Thank you so much for your positive review and feedback. We are more than pleased that you had an enjoyable experience with us.
Thank you very much for a 5 stars review! We are so pleased with your satisfaction!
I got double charges on my credit card upon booking my trip. I was told there would be extra charges by Ojoo if I had to make changes and was told to take the travel protection. I cancelled one leg of my trip and never got my money back. Ojoo claim to have refunded my credit card but the credit card company never received it. I been trying to get my $600 dollars back for the last 3 months and finally had to file a dispute with credit card company. If you go with Ojoo don't expect any refund. Beware if you have to make any changes.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 233351
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Usually I do online for flight and hotel booking. Though there are several options, I have chosen Oojo based on the legit factor. They are good in explaining the things and also tried to explain things we need in flight etc. It looks like they really want the returning customers, that shows how honestly they are working. Very much satisfied with their services. I recommend Oojo for flight booking services either online or over the phone.
We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
Usually follow Kayak for booking, though there are several options, I have chosen Oojo based on the legit factor. They are good in explaining the things and also tried to get the things we need in flight etc. They really want the returning customers, that shows how honestly they are working. Very much satisfied with their services.
Purchased the TCS and Oojo agents refuse to help. Email confirm states refund for illness, tried to put back on airline rather than help. I paid your company, not the airline. Wouldn't send the email to request the refund, couldn't focus on the task given- kept talking about baggage! The agents wanted to argue about what was in an email that I was looking at! Talked over me the entire time, never offered any advice, would tell me they would request the refund via email and then tell me that it won't be honored. Kept talking in circles. The service is a scam! The airline does give refunds, they just won't start the process...call center scammers!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 230583
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Excellent service - could not expect more. I was surprised at the price, the best.
We really appreciate you taking the time to leave us a review.
My reservation and ticket were delivered to me in a timely manner. The customer service representative was very helpful and polite. The ticket price was acceptable.
Thank you for your kind words and we hope to have the chance to serve you again in the future.
Great customer service, didn't have to wait on hold for hours just few minutes, pretty helpful, good service and good price
Hi there,we are glad you're happy with our services.
I recommend and they give me great help. Very good customer services. Thank you
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Good customer service, cheap and fast travel method
Thank you so much for taking the time to leave us feedback!
NOT CHEATING ME LIKE SOME OTHER SITES. THEY TOLD ME ONE PRICE, WHEN YOU TRY TO BOOK, THEY SAY ITS SOLD OUT.
Thanks so much for sharing your experience with us!
Very patient agent who spent a lot of time to answer my questions,thank you Sir.
Thank you so much for the review! Safe travels.
This is my first time using this service so far so good
Thank you very much for your positive review! Looking forward to assist you once again and in a most professional way!
Best experience abd great customer service, fast turnaround
We are so glad that you are satisfied with our services! Its such a wonderful feeling to see your 5 stars review! Thank you very much!
I have to book again because the price went up by $55.00 after i hit the book/pay button. But when I book again I got the prize that they first offered to me. Thank you Oojo. Hope to book with you again on my next flight to the Philippines.
You are most welcome! Please enjoy ypur trip and stay safe! Looking forward to assist you once more in a perfect way!
I've searched different sites, they shown promotional prices but doesn't confirmed tickets but great experience with Oojo
Thank you for your kind words. We are grateful for your feedback.
Amazing price! Amazing call center! Great job! I've found the website on another flight research and the price was really low but it is confirm n the airline website!
We're really grateful and appreciate you taking the time to share your rating with us!
Fraud Alert ‼ don't buy tickets from them, they cheat, they sell tickets on expired passport. They charging airline exchange fees which airlines never charge and it's same price as tickets. Very unprofessional. They cause my family Christmas holiday trip. Filed dispute. Please pay more to others then these goons.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 226577
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the great review! We wish you the safest travels.