Overview
Oojo has a rating of 4.6 stars from 1,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
Be careful with this Company they are trying to cheat their customers. I have booked with them 5 tickets for myself and my family with the Travel Care Protection Plan. They were aware that flights are canceling due to Pandemic Covid19 and just because of to charge an amount with me they booked my tickets and once the flight was canceled from Qatar Airways they have not refunded me the travel care plan which is almost $650 and apart of that they have charged me $186 of recall fee from my credit card without my consent.
With other passengers upon cancellation, they are charging $250 each, if you do not buy the protection plan.
Their agents Mr. Paladin and Mr. Borgee are real crooks and once they catch you like fish they play with you everywhere and looted you. I am one of the victims and looking option to file a case against them. I agree with the comments of LATHA U word by word the same happened with me as well and advise you all to please be careful with this company as they are based in India and their time with USA standard time won't match and you all with lose your money and time. Take good care of yourself.
Tariq Khan
Houston, TX
August 19,2021
Had to get a ticket 2 hours before departure from the US to the UK and we used OOJO. We got the confirmation within 15 mins including payment verification call.
Dear Venk,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
Talked with Ms Denny, it was nice talking to her, with clear expectations.
I'll call her next time i need any help with booking
Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.
I came to you from rome2rio. The process was intuitive and quick. Confirmation email pretty slow. I hope it works all the way.
Really like it and the person I spoke to him i don't know his name because the phone issue, but he was fantastic
Dear Mohammad,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
I am using first time this site and was surprised how easy and quick. Great job... would recommend to my family and friends
She was helpful and found an alternative method to verify my identity since my phone camera was not working. I appreciate her help.
Hello REHAB,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
Very helpful! Provided all info i needed. And promptly
Thank you for your kind review! We're delighted to hear that you found our service helpful and prompt.
That is okay for lower price ticket.
That is all I have answered.
I want to let you know I'm Deaf.
Thank you!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
In regards to purchasing a ticket and getting a great deal, Oojo is the best. I hope they are good on refunds and exchanges as well.
After booking, I didn't receive my ticket, but after enquiry to customer care, I received it immediately. Thanks
Thank you for contacting our Customer Services team and we are pleased to hear that you have received your ticket as soon as possible. Our goal is to ensure that every aspect of your booking experience is smooth and hassle-free, and it's great to know that our team was able to assist you promptly.
They helped me exchange tickets in a short time with a cheap price
Thank you for your feedback! We’re glad to hear that you received quick service and were able to exchange your tickets at a great price.
I appreciated that someone personally called me to make sure I understood the testing protocols required.
I had the best travel booking experience. I was treated well and provided excellent customer service
Hi Renika,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
Overall a good experience with the service. Customer service was readily available to resolve payment issues.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Great service in selecting alternative flight options when there was a major change in original booking
Dear Samir,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Very professional, great service with best rate. Enough time to purchase ticket. Step by step guidance.
Be very careful! I bought an expensive ticket to Brazil for two months. I found out later that I could not take any bags. This information was not visible at all. If it were, I would not have bought it. Oojo's customer service did not help me at all. During the several calls, the employees would either lie that they would solve the problem or the person would not help at all. The last employee told me that they just sell the ticket, and that I have to buy the bags if I want any. It became very clear to me that, on their website, they sell a fare that should be much cheaper because it does not include bags for much more money, and they purposefully do not inform the customer about the bags. The customer then finds out that they do not have the right to take bags, so s/he must buy those bags from the airline. I am going to inform the travel company that Oojo is doing this. According to them, they are not obligated to add that information there. So, be very careful with this website! I have always bought tickets with Expedia, and they have been excellent. I deeply regret why I bought this ticket from Oojo. Oojo is not an honest company. This was my first time using it, and it became a nightmare. THEY ARE A BIG SCAM. My name is Marciana Lobo and my telephone number is *******480. If you feel that you have been scammed by this company, let's join forces and put it out of market, so that they do not keep scamming people any longer.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161981
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Vastav was fantastic in his customer service and it was an absolute pleasure communicating with him.
Very professional
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Thank you for your help. It's very useful. I'm enjoying your service a lot of thank you for your help. Fast respond and all of your help.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tariq,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.