Overview
Oojo has a rating of 4.6 stars from 1,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
Good price, didn't get the ticket immediately but customers service called to clear that up
Within less than 20min, I received the e-ticket.
It was a good experience. Made my life so much easy, they canceled without hassle when I needed to cancel my trip.
We are really glad to hear such a good review coming from our customers. Thank You
Managed to get the best price for the ticket, with a better deal than the airline's website itself
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
oojo.com is one of my favorite flight booking sites. Simple and easy to navigate website and prices are more than affordable.
Dear Douglas, thanks for sharing your review with us and the fellow Oojo travelers. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
I've purchased air tickets several times in the past 10 years and am happy with their fast and userfriendly booking procedures.
We are happy when our customers are satisfied,Thank you.
Mr. McGraw was very kind and patience wiht helping purchase my tickets. He is a great employee
Give him a raise,
We are happy our agent Mr. McGrawk did such a great job for you.Thank you for your review.
So far I have been very impressed with Ooja. Customer service has been terrific, over and above what was expected.
We are glad to meet your expectations.Thank You.
Very accommodating and helpful. Replies on time, along with details.
Thank you for the five-star review! We’re thrilled to hear that you found our service accommodating and helpful, with timely replies and detailed information.
She is very professional. I really recommend your company because you have the best pricing and the customer service speak English very well.
Dear Ferdinand, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
This company deserve zero star and below. Do yourself a favour and do NOT book via this company! You You will be so sorry and lose your money! Run and chose other reliable company!
I booked a flight ticket which I was not able to use as I was tested positive with Covid one day before the flight. I had a flight insurance Oojo urged me to buy (sending me everyday emails to book this anad other services for that flight) for another 50 USD. This insurance says in case of need to cancel due to Covid or anything else I get a full refund of my money or I can change my flight for now additional fee. They cancel the flight assuring me that once I am ready to fly I can contact them and they will rebook. It took me 5 hours on the phone to be transferred from one person to other, to be told that I need to wait a MONTH in the USA until SAS Airline is ready to provide a feeedback on my case, or I need to book a business class ticket! I also need to wait to that one agent who was assigned to me although this person did not answer to my email for 3 days! They will not respect the insurance policy so they will not provide me any refund for a cancellation nor exchange for no funds. Additionally, although Oojo is offering flights online, they will not book me any of these flights but a business class one for 5000 USD!
Their people keep talking nonsense and this is a a bad bad service ever! Run away and save you a lot of headache and nerves. They are fraud.
I am now ending to rebook a completely new ticket by another airline and service provider. NEVER OOJO!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 220473
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Was quick and good response very good service the man I was talking was very helpful and well behaved
We put in the work to keep you and all of our clients happy. We hope to see you again!
This is the second time I book with oojo, nice and easy booking and trustworthy.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
The website is easy to use, fast booking and great price.
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Great customer service Mr. Luv was very helpful. I highly recommend this service for flight booking.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
I travel using oojo every time. The prices are reasonable. This is my 3 rd trip to Pakistan. If any questions they are always willing to help.
Thank you for the great review! We wish you safe travels.
If you're looking for the best prices, you should come through them. Got my tickets $45 cheaper than booking through the actual airline
Thank you for the great review! Safe travels.
They neglected to contact me when they couldn't honor their posted fare and they never issued the ticket. I was delayed by one day as a result.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 138117
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
I have bought many times from you anh i really like it
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Professional and courteous experience! Sale staff was accommodating with additional time for products review and consideration.
Thank you for your feedback! We're pleased to hear that you had a quick and professional experience with our service. We strive to provide accommodating and courteous assistance to all our customers.
Be careful with this Company they are trying to cheat their customers. I have booked with them 5 tickets for myself and my family with the Travel Care Protection Plan. They were aware that flights are canceling due to Pandemic Covid19 and just because of to charge an amount with me they booked my tickets and once the flight was canceled from Qatar Airways they have not refunded me the travel care plan which is almost $650 and apart of that they have charged me $186 of recall fee from my credit card without my consent.
With other passengers upon cancellation, they are charging $250 each, if you do not buy the protection plan.
Their agents Mr. Paladin and Mr. Borgee are real crooks and once they catch you like fish they play with you everywhere and looted you. I am one of the victims and looking option to file a case against them. I agree with the comments of LATHA U word by word the same happened with me as well and advise you all to please be careful with this company as they are based in India and their time with USA standard time won't match and you all with lose your money and time. Take good care of yourself.
Tariq Khan
Houston, TX
August 19,2021
Dear Tariq,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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