Overview
Oojo has a rating of 4.6 stars from 1,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
I have been using this site for multiple times more and always have very pleasant experience. The best part I can contact them anytime and there's always a quick response and you can actually talk to life person and always friendly and helpful. Keep up the good work
I'll spare you the details of my issue. What I'd want you to know is that from start to finish this young woman was amazing. Professional, efficient and knowledgeable. Thanks for a great experience.
We're thrilled to hear about your positive experience with Sweetpea! Thank you for recognizing her professionalism, efficiency, and knowledge.
Purchased a ticket on K class on Emirates. After 4 days received a notification that my flight details were changed. To my biggest surprise found out that the original ticket was cancelled and they purchased me a new ticket on Q class (more restricted) on Emirates. They did not take my permission and charged me the exact same price as before. Later I found out that Airline dropped price on the route and latest price was 100-150$ less than before. All this is for what? Just to make some money? Where is your ethics? Honesty? Regular support line can't do anything, transferred me 3/4 times to sales who do not pick up calls and asked me do SURVEY.
Date of experience: October 23,2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 199489
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
I needed to refund my ticket almost immediately after purchasing because of a schedule conflict. They took me through the process easily enough; we three way called with spirit and the refund process began. I received an email stating this to be the case (I would receive a refund within 3-7 business days). It's been three weeks, I confirmed that Oojo had received their refund from spirit, and I've been calling for 2 weeks now asking about my refund and I am constantly told they I will receive an email or call soon and I never do. They do just enough to appease me but I don't know if I will ever get my money back.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 200215
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
My experience was okay and not too great. I didn't get any choice to select a Wheelchair and Seat selection.
Thank you very much for cooperating with us and sharing your experience! It will definitely help us to improve our ability to satisfy the customer with our services!
Flawless design of website is more than user friendly.
Easy to book, quick and efficient way to navigate.
Highly recommended for others looking for significant savings while tickets prices are getting more and more expensive. I have booked with them before and would like to share only Pure Satisfaction!
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
Competitive prices and user-friendly booking site. I booked a round trip to Ghana and I'm extremely satisfied with the outcome as I didn't knew it's possible to book tickets for such a low price, especially now…
Oojo.com. There travel care service is scam don't buy it… very bad customer service too
My flight got delayed 72 hours I called them regarding the travel care service that I purchased through them but that was no help at all! They promised if my flight get delayed more than 6 hours they will pay $300 as comprehensive and reschedule my flight unfortunately they didn't do anything Very bad experience dealing with unknown Company like you!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 152743
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Got a good price on a flight to Africa. Was able to call and ask a few questions before I booked it. This made me feel more confident about the purchase. The site has so many protective measures for the consumer. Which is a big help in feeling confident in my selection.
Thank you so much for the review! At our company, we believe that a confident customer is a satisfied customer. Safe travels!
This last agent was wonderful. Easy to understand, clear and knowledgeable. And I have to believe was able to confirm my ticket. The other agents from yesterday, and a call in early Oct. Gave me incorrect information re: seat assignments and never indicated my airline-incurred flight changes were never confirmed, resulting in hours on the telephone and web sites w/you and Turkish Air. All in all, a very stressful and time consuming experience.
Dear Patricia M.,
We are truly sorry to hear about your dissatisfaction with with our services!
Your complaint is assigned a special ID: 269087
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to deserve your further cooperation with us!
Thank you in advance!
When I bought a ticket, I received call immediately after from Vikrant CS. He made sure my name spelling and Date of birth is correct to avoid any problem during my checkin at gate. He also was trying to help me with price match on other dates. He offered his help If I might need help for seat selection or meal.
We are happy that Vikrant has provided you with such a wonderful experience.
Their agent convinced me to buy trip protection package by lying that I will get 100% refund if I cancel for ANY medical reasons. But when I actually tried to claim the refund for cancellation with a medical certificate, they are giving me the toughest time ever by making me pass through so many hoops and finding every reason possible to not give me any compensation for the claim! I have been going back and forth with emails with them for the past 5 months!
Dear Simi S,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:270585
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Excellent communication on the hold time and explained the fees in details.
Thank you for your positive feedback! We’re glad to hear that you had a great experience with our communication and that the details about fees were clearly explained.
Booked a flight for Nov 18. Flight was changed to Nov 22. Airline cancelled the ticket but Oojo refuses to issue a refund.
Dear Customer, please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@oojo.com with this special ID: 348439. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
This people? Honestly? Don't know what they doing. I tried to buy a ticket for the past 3 days! They say they would call me back but they never did. They are robotic people repeating themselves without solution. Then they says prices went up! Mismatch … same card I bought tickets 3 months a go. For different passenger.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160333
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Happy and satisfied customer here. They are so helpful and easy to transact with. Cheers to more flying with u guys
Thank you for your review! We're thrilled to hear that you're a happy and satisfied customer.
The worst experience I've ever had, I wish I read reviews before I booked with them.
No written confirmation is ever sent, no communication with their supervisor,
No knowledge of laws, they are very quick to take your money but no one wants to assist you with any of your issues! Issues which in fact they create for you.
Please stay away!
If you get trapped go straight to file a dispute with the bank.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 235869
Please email this ID at feedback@oojo.com.
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Please let me know how much baggage I can take without being charged. And please assign me an Isle seat. What kind of documents do I need the entry for Australia. Please email me as soon as possible. I will appreciate it a lot. Hoping to hear from you soon.
Dear Kanwaldip,
We appreciate your rating and your feedback, yet for the questions you have, please make sure that you reach out to our Customer Support Team and they will take care of you accordingly. Thank you.
0 Stars, Possible Phishing scam of a company.
Made a flight reservation through oojo after being redirected by Kayak. Instead of issuing tickets, I received numerous calls from oojo agents from unverified numbers to "verify" my information on a 3-way call with my bank.
In thousands of online transactions and travel bookings no other company requires this. They have my credit card information and can just charge VISA and issue the tickets like a normal company.
Something is very wrong here and you should never "verify" your banking information on a 3 way call.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 292139
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I would replace Expedia & Kayak if this Agent's quality of service continues to be excellent. There is someone on the phone right away. That is a big deal for me if a company I do business with wants me to interact with them, better pick up the phone in 5 mins. If they don't have that manpower, they better put things up as self-service options.
Dear Benjie,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.