OnTrac

OnTrac is the absolute worst! If you want reliable service, do not use OnTrac they consistently loose packages or deliver to the wrong address. They have terrible customer service too!

Just a back and forth game of "tried to deliver", they are dog. Also the "call support center" is actually a "text and maybe get help center" it's a joke.

Delivery services should be able to do one thing…deliver. Unfortunately with OnTrac EVERYTHING seems to constitute an "exception" to the delivery date. Weather shouldn't paralyze a delivery service, but it seems OnTrac finds every excuse NOT to deliver when stated.P.S. The Amazon guy delivered in his Prius…but OnTrac is off track

My order has not yet been delivered, ONTRAC reported that it was delivered but that never happened... They have no one to answer your complaints; Do not use this company, your package will never arrive; ONTRAC package delivery company is the worst...

My complaints about this sad excuse for a shipping company span the course of 2 years. The most recent being 2 packages in 2 weeks sent to me from Target.com that went through (according to the tracking information on OnTrac's site) delay after delay only to wind up damaged and then discarded by OnTrac. I don't buy it. It sounds more to me like they are being stolen. They were similar size packages that ended up the same way.

OnTrac has mis-delivered, lost, and destroyed packages. They have left them out in the rain at the bottom of the driveway instead of delivering them the extra 200 feet to the house. Their customer service (when you can get them on the phone) each time will try to assure you that they will get to the bottom of it and they will call you back. Don't believe it they never call back and for that matter they never can give you an answer as to what happened to your package.

Here is what may be the worst thing they do. In my area they hire contracted drivers who come in their own vehicles. There is nothing on their car that identifies them as a delivery service. Almost all of these drivers are tweakers. In other words they are drug addicts. You can see it from the condition of their teeth and car to their stink from not showering for days. I don't want nor do I appreciate having these kind of people on my property for any reason.

All I can hope is that someday merchants will wise up and stop using OnTrac or that OnTrac goes out of business!

I don't even leave reviews but this is NECESSARY. First off the fact that their website says "401 Forbidden" every time you click to check the tracking or speak to a rep is BEYOND ME! Secondly, the fact that my package has been delayed since OCTOBER 2nd & it is the 8th is wild af! AND THEN the location it is said to be at is Romulus, MI I'm in DETROIT, MI which is less than an HOUR AWAY. You can pick up packages, you can't speak to a real or live person. Then they gone tell me today "we're sorry for the inconvenience please contact the seller" NO ILL BE AT YALL LOCATION IN ROMULUS TOMORROW AFTERNOON cause where is my PACKAGE?

So frustrating- First time Ordering NBA Gear. It's for my Son who is just starting basketball, First time i could afford a gift like this, Yet i have the worst feeling about the delivery company- Package was supposed to be 2nd day- It is now the 3rd day and the package has not been scanned since it arrived at their facility 3 hours away- Being 3 hours away, I would expect my package to be in town by now, but no update- Just status change to "Delayed" Nobody to contact with ONTRAC and i can't get a replacement order because i ordered the last shirts! So upsetting because Now i can't gift my son this awesome present... ONTRAC You suck. I have a sneaky suspicion that they just saw where the order was from and stole the package... Thanks ONTRAC for RUining Another Customer's Christmas.

On trac/laser trac has said twice that my package was delivered at the front door and twice I have not received it. You cannot speak to a personal at Lasertrac/on trac BECAUSE THEY HAVE NO CUSTOMER SERVICE! Last time I will order from FREE PEOPLE!

Twice I have had medical supplies delivered by this fly by night company. They said it was delivered but was not. Their drivers are liars. Any company using this service needs to pull their head out.

I had a shipment that was only going 38 miles. It shipped to a completely different state. 338 miles away. Had to call to tell them how to do their job. Not just once but twice.

Do not use OnTrac if you intend to keep your customers! This company has failed all three times they have had the responsibility to deliver a package to me. The first one was left at the road to be run over the second one was listed as delivered and was not. It took a written complaint and a call for them to finally deliver the package two days after it was marked as delivered. The last one was left in our driveway during heavy snow. We were lucky to have found that one before the snow melted. AGAIN, RETAILERS, IF YOU WANT TO HAVE REPETE CUSTOMERS, DO NOT USE OnTrac!

I work in a 55+ manufactured home park. On Trac is consistently delivering to the wrong address, speeding thru the property (posted speed limit is 15mph), and going the wrong way down 1 way streets. Today took the cake! ***THE DRIVER ACTUALLY STOLE ONE OF THE PARK BENCHES*** THIS WAS WITNESSED BY RESIDENTS, ONE EVEN YELLED AT HIM & HE IGNORED THEM, THREW THE BENCH IN THE BACK OF HIS VAN & SPED OFF!

Placed a Amazon order for 3 extinguishers which was sent by a third party seller. Well it arrived in Tucson on 05-14. For 12 days there was a note saying it was delayed and to expected it the next day. Just got it on 05-25 and it was only one fire extinguisher and the packing list said quantity 3. Amazon refunded all my money and I got to keep the one fire extinguisher. I had bad experiences with these fu__in morons one to many times. For now on I will contact the seller and ask who the carrier is and that I will not accept it from On Track. If the seller lies and it is sent by On Track it will be refused. All buyers that hate On Track as I do should do the same. What a dumb $#*! name for this company. On Track should be Off Track. I pray they go out of business.

See the photos. Label show a quantity of 3. The item filled that box and no room for 2 more. They repackaged just one and put the label on that box. I sell a product that I manufacture and will never use them because of the theft from the employees and independent drivers.

Im seriously going to lose my $#*!! My package was to be delivered on TUESDAY and its been delayed... these idiots have taken my package from Reno Nevada to Redlands CA to Ontario CA back to Redlands CA then back to Ontario CA then back to Redlands CA and NOW its in $#*!ing UTAH! I PAID EXTRA FOR OVER NIGHT DELIVERY! Where is my package?! At this point they either have the DUMBEST EMPLOYEES working for them or they have lost my damn package and are buying time! Where is it?! It better be delivered tomorrow FRIDAY!

I had the unpleasure of dealing with a rude delivery person yesterday who didn't give 2 Shi&s about the address or the correct part of town for that matter. The very rude delivery person who obviously can not read and was in too big of a hurry to notice she was at 2700 Crescent Cove NOT 2700 Monterey Bay. I have tried for a full day to get ahold of customer service with no luck, just a message stating they are experiencing a high call volume.

Come get your package you losers and take it to the correct address - AND SEND SOMEONE WHO CAN READ!.

Ontrac is the worst delivery company. I ordered something on a 2 delivery that I did not receive. Ontrac full of excuses why package still has not been delivered

This company apparently hires anyone who knows how to drive, but have zero interest in giving proper service of ANY KIND! They THROW your pkgs over a 'short UNLOCKED' fence (within easy reach of theft if you're not home), instead of opening it and walking the 2 ft to leave it at your door (out of street view), and I've even had them just TOSSED the pkg over fence... bouncing off the ground!... and even dropped in a puddle once on a raining day... again, instead of leaving at 'covered' front door, as well as today, I'm AT THE DOOR ready to receive pkg, and again just throws it over the fence. SO SICK OF THESE A-HOLES who only care about making their money! Whenever I find a co. That uses these idiots (ie: walmart!) I shop elsewhere! WORST OF THE WORST!

I had a package set to be delivered on Friday. The lazy driver pulled up to my complex gate. And after waiting for a moment and not doing anything just left and put delivery attempted, unable to access building. Didn't call or text or even try the apartment manager. After contacting their nice but useless customer service and talking to a supervisor they said they contacted the driver and the driver said it would be delivered the next day (Saturday). We'll on Saturday they had limited buisness hours and that driver doesn't work Saturdays. So I was lied to. They don't deliver Sunday and now it's Monday. Was told by a supervisor it would be before 12 p.m. on Monday. Here we are over an hour later I contacted their customer service for the mpteenth time and they are now saying the frame for residential deliveries is until 9 p.m. I hope I get it today but I don't think I will ever order ship to home from Best Buy again. They need to contract a better company eith better ratings for their high dollar items