OnTracReviews 1,474

Worst experience of my life 1) very old model of Bajaj pulsar 150 2) tire are very week and old, and it's a tube tire with many puncher already. In the 2 days of buying the bike I had to fix the puncher 2 times. 3) while buying the bike it's showed me high milage around 60kmpl but in practical it was aroused 25.4) the petrol meter was not working from the beginning. 6) you cannot complain because the call says to report it in app and app dose not work for submission of complain. DON'T BUY...

Review would never use a company that has no one to talk with extremely frustrating all day it had todays date 2/13 and now gone no more date no info from tracking all day yesterday and today date on its way in transit what a joke Ups or mail I would of had hours ago!Now 6pm nothing hope your invisible CEO reads reviews not a good way to keep customers!and no people to ask questions accept sousy recording with 2 options!

These ppl are a joke! How they are still in business, God knows! Blows my mind. Take EVERYONE'S ADVICE on here and DO NOT USE THEM! They will not deliver and then call the sender and lie through there teeth saying they did! You guys are FRAUDS!

I have repeatedly asked the driver's not to throw the packages over the vent they know I have dogs well my dogs have literally tore up two packages and destroyed what was it in them Wednesday February 1st 2023 a package was thrown over in my fence and my dogs ate it that package was $70 I have the proof and I will post it two weeks before that they threw another package over the fence it was an Apple phone my dogs destroyed it now I am tired I am upset and I am pissed off somebody needs to pay me back which the total comes to $270 I am not happy I am totally pissed now I have put a big mailbox outside my house if this happens again I will be back and I won't be this nice

My packages always get lost with this shipping company. It is the complete worst. I swear there is some scandalous doings with this company and it should be looked into. There is theft. No way that of all the orders I do online, they always go missing with ontrac. They are costing companies thousands (if not more!) in lost products.

Companies decide to be cheap and go with the lowest bidder for their commissions, that's how I'm guessing ontrac is still operating.

Here's a brief description of my interactions with OnTrac.

1 package crushed, there was an imprint of a tire tread on it.
Numerous packages missing yet claimed to be delivered.
Packages stolen
Numerous contents of numerous packages broken
Numerous packages delivered after being missing for several weeks
Several packages of perishable goods delivered a few weeks late, full of rotting food on arrival
1 package soaked in beer
1 package wet and covered in pee
1 delivery driver wouldn't leave, kept insisting on seeing my pets or he wouldn't leave, came back the next day wanting to see my pets again
Delivery driver opened a box of steaks and helped himself to two of them, decided to deliver the rest for some reason
1 package thrown at me by the delivery driver
1 package tossed out the car window by the delivery driver while her teenage daughters glared and insulted me from the backseat
1 driver visibly inebriated on arrival

Customer service doesn't care, one time they accused me of lying when I notified them that the package hadn't been delivered when their system claimed that it had.

Any company that delivers their products through OnTrac are complicit in their crimes imo now.

I wish there was a negative 100%. Not even 1 star worthy. Should be called Inblackhole not ontrac. They lose packages and just because something says delivered doesn't mean it was and they NEVER provide a pic or any proof. They don't update their tracking and the 3rd issue I've experienced is a label is printed and then sits in the black hole for 6 days! I cringe every time I order from anywhere and they use ontrac. THE WORST EVER!

Recently placed an order from Best Buy online they shipped using OnTrac delayed delivery saying recipient wasn't home but I was so clearly they lied! Never attempted to deliver my package and customer service is garbage I don't know such a terrible company stays in business

On September 23,2022, I was commuting to work in Phoenix and had my car totaled by someone driving a van for this company. The driver tried to hit and run, but hit another car in the attempt. The driver was clearly being negligent, as traffic was at a standstill and the driver was going full speed, only trying to swerve at the last moment. As of today (Jan 26), I have been told at last that their insurance company will not be covering the damage because the driver of the van was not listed on the insurance policy. They can apparently hit you with impunity, so be careful if you see them on the road.

I pulled up to MY house, not expecting any delivery. An UNmarked strange white standard van was in MY driveway. I hop out and walk over and ask "hey I live here what's up?" He proceeds to FLiP out using the Fword …. "Delivering a f@$))#€ package mother f@$^#*er!" What?! Like how dare anyone ask him what he is doing IN THEIR DRIVEWAY!
They are supposed to stay on the street. And I was simply asking whats up. What a complete idiot. Then I tel him "just get off my property"… he pulls into the street and says "I'm in the street now mother$&&%*%er! Whatchu wanna do now huh?!"
Oh my lord! What in the world? I told him to watch his mouth. He yells "you f@&*%^*ing watch your mouth!"
Yeah ok, I give him the ok thumbs up, get lost moron.
WOW! Never ever been treated that way by ANY human, especially a work person. I combed the ontrac website-there is NO way to email, or reach them to report anything. The drivers must know that, and thus they feel there will never be any consequences. They should beware because the guy was mouthing off to exmilitary special forces and nearly lost all of his teeth.
HORRIBLE!

Mi paquete nunca fue entregado me comuniqué directamente a OnTrac y no les importó, dijeron que lo lamentaban y que la compañía donde compré el artículo se encargara de solucionar. Conclusión OnTrac se confía a que la compañía donde compré el artículo me envíe otro nuevamente o me devuelvan el dinero. El Progreso de el envío no hace ningún sentido, tengo cámaras en mi casa y nunca aparece el repartidor o caminera de entrega de OnTrac.

This company should be closed down immediately. They were supposed to deliver a shipment from PETCO one day, then the next, then the next, and NOTHING

They never pick up on time if you are lucky your package will be picked up in a week if ever.
No phone number to talk to a real person and their text messaging is even worse.
Do not use them it is a waste of time.

I can not believe Mint mobile uses this company, they suck! Waiting 7 days for a 1 lb package from 200 miles away! I am still waiting for my package its now 15 days and no response from company, I now canceled the order from the buyer.

C*******1892 Order tracking number your driver said he delivered 2 boxes but I entered the wrong address. Instead of sending back they kept the box! Or dropped it off at any house they chose which is stupid! So I doubt that happened. You break candles left and right according to bath and body works comments.

I was sitting outside my apartment when the OnTrac driver showed up to the apartment next to mine with mine, and someone elses package, he threw my pack down at the sidewalk as he walked into the other apartment then when he picked it up leaned against it to read it, then walked past me to my door and threw it down again before knocking. My package was the Ps5 that ive been waiting so long for and I was PISSED, but this guy literally lied to my face and tried to say he didnt to those things when I was watching the whole time. By some stroke of luck my Ps5 seems ok. $#*! you Nameless OnTrac driver, $#*! you.

This company delivered a package to my home at the bottom of a hill, one way in, one way out, hit my car and sped off. When they were informed it couldn't possibly be their guy, he's been with them for a long time. We'll, it couldn't possibly be anybody else. No one else was here…I heard it, but he was gone by the time I got outside. Beware using this company, they aren't honest.

This company should not be in business as they never actually deliver most of their shipments. Do not support companies that insist on only offering On Trac as the shipping option.

Terrible with delivery date accuracy. I've had 12 deliveries from them and only 1 has ever been on time. Some are 1 days late, others are a week late. Absolutely terrible.

I bought some tools from The Home Depot prior to Christmas
I was hopping to get everything before the holidays cause i had a small project coming,
I am not sure why Home depot didn't send everything through the same carrier, anyhow some things where delivered via UPS which i got in two days as stated during checkout. As for the box that was supposed to be be delivered by this $#*!ty delivery company didn't arrive the second day as stated during check out not only that i was supposed to get my last package by 12/23/2022 its 1/03/2023 and they just keep changing the delivery date...I also left a review on the home depot site for doing this it has been a huge inconvenience...Yes i tried purchasing everything through the store however no stores close to me had everything i ordered in stock. Milwaukee miter saw, table saw, brad nailer, stands for both table and miter saws, and a few other Milwaukee products. If i had my choice i would never choose On Track as my carrier of choice!