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OnlyFans Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to rampant issues with scams and fraudulent behavior among content creators. Many users report feeling misled and express frustration over the lack of effective support from customer service, which often fails to address complaints or resolve payment issues. While a few users appreciate the platform's potential for interaction with creators, the overwhelming sentiment highlights a need for better management and oversight to enhance user trust and satisfaction. The company faces serious challenges in maintaining a reliable and secure environment for its customers.

This summary is generated by AI, based on text from customer reviews

service
148
value
142
quality
142

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Texas
5 reviews
2 helpful votes
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This site Onlyfans.com has what THEY CALL performers and that is not performing. It is XXX sex! When Blocking their performer it pops up "If unblocked before a certain date (given in pop-up) it will NOT be refunded"; now, that the date came I received an email that they at Onlyfans.com can't find the transaction (asking me to give the first six digits and last for digits of my card and screenshot of my statement), forwhich I use the same card over and over they know this and I have my statement where the transaction took place and OnlyFans.com do not want to give me my money back... this IS THEFT and STEALING money. These people at OnlyFans.com are NOT to be trusted and do not use their site. NO ONE can take a customers money and if it is something not wanted, not needed, not etc. then the money has to be and need to be refunded to the purchaser. This site has no blocking of underage (that I could find) to NOT enter and see all this acts. These so called performers do NOT say what is on the page so OnlyFans.com seem to want one to just subscribe and then if it is NOT what one wanted then OnlyFans.com wants to leave the subscriber STUCK WITH IT and just loose their money. This site needs to be investigated and see what more comes up of what is going on with it. Located in IL, OnlyFans.com).

Date of experience: May 4, 2021
California
1 review
1 helpful vote
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Switched from free to pay. Why? Why not have a free and pay page, because it's a trick to dupe the casual guy. Some users use their free page as bait. They will switch from free to pay several times a year. I very seldom went on OF and if OF gave notification it wasn't like they were really trying to reach me. I actually didn't find an email alert. Only when on the site did I see a message of the change. Neither OF nor Shady truly wants to tell you of the switch from free to pay. The cost, $50!

She is a BBW who hides it well when she is posing in photos, but not well in video. Nice personality, but no B/G, only solo masturbation! For $50? The content needs lots of help! I've seen better for $3 a month to be honest. Avoid Shady it's Shady!

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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You would not have access to full content for your subscription! The model are ripping off users... And I got charged for a subscription I cancelled for Sonia Doubell. If you have an account just delete it!

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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Their replies are a generic reply and was no refunds no refunds no refund is all they have to say. They told me subscriptions are still on, obviously because it hidden. They didn't even tell me that the subscription was hidden under a freaking tab that you had to click five times to find. I would avoid only fans like the plague. You'll never get your money back they don't care about you they treat you like garbage the content is horrible and sometimes borderline illegal they're pushing Little 18 year Olds on their bday. Come on America this site should be Shut Down. They got back to me and told me to screw off. They hide their subscriptions even though you have subscriptions turned off on your profile it doesn't matter it still Auto renews that's not good enough you have to go into some other hidden tab. I signed up for one monthly subscription. I turned off auto subscribe immediately even took my credit card information out once it was billed. What happens a month later, after i forgot all about it. I'm getting billed twenty bucks even though I turned off auto subscription even though I took my credit card information out of there. Their still fraudulently charging me. I would recommend it to anybody not use this site do not put your credit card information it is impossible to get ahold of somebody nobody replies to your emails and you have no way of getting a refund even though they're fraudulently charging everybody. I hate this freaking website or any site they preys on Americans. I wish I would have never put any of my information and all they do is take take and take the website is inconvenient to use the servers are super slow.

Date of experience: April 21, 2021
Utah
1 review
2 helpful votes
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Camesoda is better
April 15, 2021

Many on the models misrepresente the content they sell, even the verified accounts. Customer support is worthless! They are completely incompetent, they are unable and unwilling to fix any of the numerous bugs and flaws of the site. I don't even think they speak English, that would explain the level of incompetence... either that or they all come from parents that are brother and sister... and I know thats common in England, which is where the headquarters is... the content you do get is flawed because the platform is flawed & there servers are Inadequate... I have told the myself that they need to upgrade their servers... the response I get is "we have checked are servers and everything works perfectly and it always has. The problem is with your equipment and your the only one with this problem "... ummm no read below, there are many customers who have this problem... they customer support just lies because they know that they are to stupid to fix or upgrade

Date of experience: April 15, 2021
Michigan
1 review
16 helpful votes
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Pay to pay more!
April 15, 2021

As other reviewers have said, you get very little information about what a creator's content contains, meaning every purchase (beyond the initial $ for mere access) is a risk—and it's a big risk because the pricing is way over the top ($30 for a 5-minute mystery? Nah...). Onlyfans is a haven for inflated egos to milk sugar daddies. I'm not a sugar daddy...

Date of experience: April 15, 2021
Australia
1 review
0 helpful votes
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They basically offer free trails, then set it on a high auto charge when it's about the end.

No warning, no credit card payment approval and OF let's them do it.

They threatened to ban me if I did a fraud charges back and I have the emails to prove it.

Date of experience: April 15, 2021
Australia
1 review
0 helpful votes
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*******@blondehoneyxo
Agreed to meet up at a motel for sex paid $100 she never showed up not responding to any messages I have to go through the bank to get a refund not a good model

Date of experience: April 7, 2021
New York
2 reviews
3 helpful votes
Follow Fred H.
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Huge % of scammers! It's a total and outrageous scam. Paid $500 for videos that I never received. Feels like more girls are using onlyfans as a platform for fraud.
Another thing that drives me crazy is their customer service, they make it confusing and difficult to delete you profile. I'll never spend a dime again on this platform, customer service is awful.

Date of experience: April 4, 2021
Australia
1 review
0 helpful votes
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Security features
April 3, 2021

As before April 1st the terms of service and other parts of onlyfans has changed and I found the the security measures such as capture security feature and the biometric scanners were an utter joke so does this pose that only fans could be less secure than you know. Has people already ripped off hundreds of people's information already theat earn as those have given out the most personal information including where they live personally, emails, bank information, valid photo identification. I would be very suspicious of what the true intentions of only fans is. I also will be removing myself from this as majority of people making money off this are women could easily be the quickest and easiest way for sex traffickers to find women given that these basic security features are literally an illusion of safety.
If you need proof it takes over 120 seconds for them to confirm your biometrics which no biometrics and document uploads takes this long on any platform gland the capture image security feature when you hit I'm not a robot will literally take you to the next page of where you need to go without fulfilling the capture as most website contain text and images to select before moving on.

Date of experience: April 3, 2021
New Zealand
1 review
0 helpful votes
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They blocked my account as they say I requested a chargeback which I never did.
I've purchased alot of content and they not willing to discuss refunds, just gives an automated response

Date of experience: March 29, 2021
Colorado
1 review
0 helpful votes
Follow Michael S.
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The amateur models are all scammers. Accounts for professional adult stars are 100% legit. SO back to the amateur accounts. The reality is, they are just teasing you to get you to pay for their subscription, then sending DM's every day or weekly to ask you to pay for "full length" or "premium content" often between $3 - $50. Or they're now offering "premium bundles" that can be up to $100. Case in point: I signed up around March 2 for 20 accounts. Some free and some $5, $10, or $15. I paid for nothing over $15. I'm sitting here daily looking at all the accounts, and seriously, over 12 of the accounts put NOTHING up the entire month! Several of the accounts are nothing more than 1000 pictures, 20 videos, and NONE of the videos are more than 20sec or 1min 30sec long. Then ALL the accounts spend EVERY DAY asking you to spend MORE MONEY buying their exclusive videos. Don't waste your money. I'm done with OF. It's nothing more than a bunch of hookers and dancers peddling suck azz content because the strip clubs are closed EVERYWHERE and now they can show you some azz/titties and ask you to spend hundreds of dollars on promises. Many of them promise: "new content coming soon" and have you waiting 3 weeks! OF is garbage! If you must subscribe, I'd stay with professional stars: Ana Foxxx, Lexi Belle, Dani Daniels, Sinn Sage, Shyla Jennings, Riley Reid, etc.

Date of experience: March 26, 2021
GB
1 review
2 helpful votes
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Jade honey jadehoney1
March 21, 2021

I asked her over Instagram about her content she said there was nude/ppv.

No one's ever happy with ppv, but was hoping to at least see some nudes on her wall, out of 217 photos, there's like 2 actually nudes, but there low quality.

The rest are instagram safe, some boobs shots but not worth £10

Date of experience: March 21, 2021
California
1 review
14 helpful votes
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The Servers, developers, all creators of this website is absolute trash. Videos will buffer forever and never load until you reopen the entire page, it freezes up every single time I use it, it'll randomly refresh itself and take you back to the front page (seriously, what? Why?) People's profiles don't load / pictures won't load, slowest website I've ever used in my life. At this point I'm actually wondering if the people who run this website are mentally $#*!ed.

Date of experience: March 13, 2021
Nevada
1 review
4 helpful votes
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@TessaMae4play
March 14, 2021

Hello all, I'm Tessa and I'm playful. I've had a creator account on Onlyfans for a few months or so now. I see a variety of mixed reviews on here but for me, overall I think the site is pretty decent. It's nice being able to post x rated content without worrying about it being flagged etc. I think my subscribers are happy with their content... and if they have questions or requests I try to make that happen for them. I think most creators do the same and if not, then there are plenty of others who will.

One thing OnlyFans does lack is a fast and efficient customer service. I haven't had to contact them much but when I did it took forever to get a response about my general question. Other than that the platform is laid out well. I do wish they offered the ability to make live video calls to individual subscribers not just recorded video messages or live one way posts that all subscribers can view.

As for the cost, some charge a larger subscription while others a small subscription then charge a lot for special content later. Talk to the person you're subscribed to if you have concerns about extra fees. Some (like myself) are eager to please (within reason) and will make adjustments. Ultimately only you can decide if it's worth it. My opinion, it's worth trying for a month or two.

Date of experience: March 13, 2021
GB
1 review
16 helpful votes
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Excellent service and good help and assistance. I would recommend to use services to Amazon sellers. Many thanks.

Date of experience: March 12, 2021
Illinois
1 review
0 helpful votes
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Pirates
March 11, 2021

This site is trash. I paid a month service and requested a pic. Total was 11 bucks. Then they block me for trying to save a pic calling it "piracy"
I got none of the items I paid for. They are against piracy except when they are the ones doing it. They should make their terms obvious on the website so then you know not to sign up. They are total scammers.

Date of experience: March 11, 2021
Spain
1 review
27 helpful votes
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I only used this site to get help from "Kika Angelic - #1 SELLER COMMUNITY HELP " concerning an Amazon account suspension, she is so kind and helpful and OnlyFans site its very intuitive and easy to use. Happy with both!

Date of experience: March 9, 2021
Michigan
1 review
0 helpful votes
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Thieves
March 9, 2021

Onlyfans has an indescriptive way that they allow their patrons to steal money from customers. They need to make it a lot easier to unsubscribe to someone if they do not want to continue the subscription... they have stolen hundreds from me after I thought I had disabled the renew subscription button. They used to have a slide option. Now you gotta figure out where it's hidden... f'n scammers!

Date of experience: March 9, 2021
Ohio
1 review
2 helpful votes
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You will never get what you pay for. They will tell you that they will give you a full video and it will be just a sample.

Date of experience: March 6, 2021