It's hard. Even if you managed to contact them, their answers are useless in my opinion. They just keep telling you that system has flagged you violating the Terms and Conditions, there is nothing they can do. They cannot override the system.
I get a hold of them after about three or four days later they send me a response
Virtually impossible. IF you get a reply, it takes days and the reply is simply an automated reply and doesn't actually address whatever issue you're having.