On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I liked this site because I could zoom in and out of and around the stadium while scrolling ticket prices and places. The site repeatedly assured it is secure and sent me emails right away. It was a good purchase experience.
It was good I never use it site before but I like it. I had to try to download the ticket threes time to buy them but I finally got them. I'm happy to go with my gaimyl and can't wait
I bought my tickets a few months in advance to the show I'm going to so, I was able to compare tickets from Online City Tickets with tickets on sale thru Live Nation. Yes, the tickets I purchased were above face value of the actual tickets but, the prices were still cheaper than if I bought them thru Live Nation because their service charges were much more than what I found here so, I'm a happy customer.
Very easy to order. Prices were reasonable and very quick to order the tickets. The site was easy to maneuver around and find what I was looking for. I liked the fact that a picture diagram on the seating was visible do I knew where my seats would be.
This site is very user friendly BUT... Tickets were double what the original seller bought them for. I didn't see the original price til AFTER I bought them and the tickets were sent to me. The event isn't for another 70-something days and I don't think they shouldve sold for that much higher. I bought them because my boyfriend loves the band, otherwise I wouldn't have bought them.
Prices were reasonable as compared to all the other sites. Tickets came right away! Easy ordering process and great customer service.
Only thing I don't like about this site it I didn't see any place that told me when my tickets should arrive.
My ordering experience was nice, no headaches while purchasing my seats. Quick and easy makes life easy. Email confrimation was send back to me mmediately. This venue is a great place for music and making new friends.
Presale tickets were already sold out so went here. Was quick and easy, but not inexpensive. But I wanted these tickets so was willing to pay.
I should have looked at reviews prior to purchasing tickets. After providing payment I was told my tickets would be sent when the seller releases them. WHAT!?!?! I paid now so I should have my tickets NOW! I recommend you buy tickets elsewhere.
This is a fraud there tickets are overpriced and ticketmaster or scottrade has better deals. STOP DO NOT PATRONIZE THIS SITE
Could have bought an additional ticket to the concert for the cost of their "service fees"!
Explanation for high fees is very weak.
Prices are listed much lower than other sites, but they gouge you with fees at checkout. I bought tickets that were over double the listed price from the venue. Then I ended up paying 47.50 in fees per ticket. Will not be buying tickets from here again.
The fact that they charge a $10 service fee for each ticket is a little baffling. Especially since they're also charging $8 to email me my tickets so I can download them and print them. That's a lot of extra fees for me to have to print my own tickets.
Shocked at the fees that don't show up until the transaction is almost complete. Over $60 in "service fees" per ticket?
I purchased tickets with minor problems. I did not find how to buy multiple items like ticket and pit pass. Moreover I could not pay with my paypal account and I also find it a little bit expensive. I liked it overall because I had to purchase e-ticket from Europe and I did not have time to wait post delivery.
It was easy to buy tickets, secure and safe. Emails from online city tickeys follow with info on more ticket opportunities. I am just not sure how to get the tickets in my hands. Npt on my pho e from an email as of yet.
Purchase was easy but did not like the extra fees. Do not like writing reviews either. Did notice that the seats were better than ticket-master for comparable price.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)