OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
I thought the ease of ordering was very good. I do however do not agree with the amount of extras over the amount of the ticket price. The extra charges do not make the tickets worth the over all charge... I will seek other options in the future to aquire tickets without the extra charges above the original ticket price. I understand a reasonable extra charge but a $168.00 above the $100X2 ($200) ticket price is TOO MUCH... this is my review and my opinion... thank you for asking
I am based in U. K. but visit new New York each year, I have every confidence in this website for event tickets. I would add the service charges are extremely excessive and maybe they should be hidden in the cost of the ticket, you have the opportunity to make your decision on the full cost before you make your decision on the purchase. Having said that I would reccomebd this website to others.
WAS NOT SURE ABOUT THE CHARGES AND CALLED TO DISCUSS AND I HAD TO WAIT ON HOLD FOR 40 MINUTES AND THEN TO BE HUNG UP ON WITHOUT TALKING TO ANYONE. NOT GREAT CUSTOMER SERVICE. OVER 50 FOR A SERVICE CHARGE! RIDICULOUS!
I know in todays society everything is being done electronically but I still like the old way of buying your tickets, looking at them for weeks then handing them in on day of concert. Now it seems I will not even see the tickets till the day before the concert which makes me a bit nervous. The other problem I see with buying tickets is the way too expensive surcharge. I paid almost $37 per ticket surcharge and then a $6.95 delivery charge to e-mail - really? I thought e-mail was free. So the experience of buying 2 tickets for more then face value, having to pay close to $75 in surcharge and the e-mail delivery fee - doesn't make this transaction a really enjoyable one.
Very quick and easy. Only problem was I had a ticket in my queue and I was filling in my information for payment. I click submit and it tells me the tickets were sold. Luckily, I found ticket in the same row and section for an extra $3 per ticket. If those other tickets wouldn't have been available, my rating would have been lower and I would have emailed customer service about the issue. However, because I found other tickets, my rating is a 4 because of how easy the ticket process was.
I have not received my tickets yet so hard to rate or respond.
Everything was easy and I was able to receive my tickets instantly. A very good service
Low ticket price, would have been a super experience if the fees weren't nearly the advertised 'price' of another ticket. Money makes the world go 'round, I don't blame you for being greedy and taking advantage of people who have no other choice but to pay premiums for artists they idolize and want to see. I'll just have to keep in mind going forward to add about 25-28% of the advertised ticket price to the total if I choose to buy from this ticket provider or any others.
I can not state this enough. Do not use this site. I ordered tickets three weeks ago. Oct 6th was the estimated email delivery date. And the show is October 8th. Well it's October 6th at 8 at night and no tickets. I have had several email transactions with the customer service people. And they tell me everthing is ready to go, just waiting on the seller to get the tickets. How can anything be ready to go if you don't have the thing you need to email. Anyway horrible situation. What ever you do avoid these people. I learned the hard way
I bought tickets for a concert I was going to the same day, the process was super easy & hassle free. The only annoying thing is the service charges
Didn't care for the surprising handling charges or the costs for just sending an email.
Since I placed two separate orders, I assume this is for the April Frankie Valli show. There were received the same day as the order. I also made reservations for Neverland, but have not received those as yet. But am looking forward to the Frankie Valli show. The website was easy enough to move around in and I would not hesitate to use it again.
Scored fabulous seats for the Paul McCartney show at Golden1 Center in Sacramento. Easy to use site, tickets arrived in my inbox immediately. All the negative reviews had me panicked, but I couldn't have asked for better. Will use again.
It was very simple and fast. Only thing I wish I would have researched more ticket sites as I could have saved closed to $60 on the tickets I bought through another site.
I ordered tickets to Teresa Caputo show in Greenville SC for Oct 15,2016, through your company, have tried to live chat several times, no response from your company, I have an order #, Havent received my tickets, I have friends that ordered through other outlets that have their tickets in hand, would like to know if I'll get mine before day of show, need to make arrangements, also how reliable is this company, beginning to doubt after speaking with others Please advise, my email is *******@yahoo.com Thank you Cheryl Metcalf
Sorry but my english is poor. The shopping was very good. Thank´s
The site was very easy to use and availability of tickets in each section was clear. But I ended up paying 34% in fees on top of the oritinally quoted ticket price. I wish they would just tell you the real price when you are shopping for tickets on their site.
I ordered a ticket to NYR in December (now October) I got confirmation for the order, but not the delivery until dec... And now I do not know if I will have the ticket... And I had to other confirm o deny that I got what I've payed for! I had just 40 hours otherwise I can´t complain.
Do I have the tickets or not... I will see in December.
Imagine my surprise when I see my visa statement to find it wasn't Canadian $
No where could I find that on the site... buying Edmonton oilers tickets woulda thought Canadian $... never again will I use this site.
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members