OnlineCityTicketsReviews 8,984

So far, I am VERY impressed with the service I've received from OnlineCityTickets. I found a very reasonably priced ticket on Wednesday, and it was delivered to me via UPS from the States on Thursday. We were away, but I had arranged to have it delivered to an alternate UPS pick-up location 1 block from our home. Today's Friday, and I just picked up the ticket. All looks good. Whooo hoooo... really looking forward to this concert!

We tried to purhcase two tickets, but were charged for four. We immediately called back and were told there were no refunds. After several calls explaining that it wasn't a "refund", it was a mistake on their part, we learned how to get the salespeople who answer the phone to send us to the next level support, however, for two weeks, prior to the event for which we bought tickets, every time we were transferred to the "right" department (whatever it was), we were put on hold for about 10 minutes until the system simply hung up.

The day AFTER, when it was too late to resell them, they magically started picking up, and guess what? They said they could have done something if we'd gotten hold of them before (although they weren't at all nice about it), but since it took so long we had to just refute the charge via the credit card, which I'm sure they will object to.

Despicable practices, and it's very difficult to believe that the timing was mere coincidence.

Hi,

I sure wish I had read the reviews on On line City Tickets dot com, before I purchased from them! I was in a rush to see Garth Brooks in Fresno and bought 2 tickets 10 minutes after they went on sale. The savemart center redirected me to On-line city tickets. The price was $900 each. Shortly after, 5 minutes later I saw them for $600 each on a different site.

I called On line City Tickets and tried to cancel. Of course, they would not do this, but offered a $200 dollar refund. Today is the night before the concert and the tickets are $234 per seat now.

A. This is the BIGGEST SCAM i have seen in a long time.
B. This company over charges on day one and slowly drops the price as they go along.
C. They also charge a huge processing fee $150+ per ticket.
D. Some say there seats were changed also.
E. I will find out tomorrow night if I have the seats I paid for

I called my credit card and they cannot stop payment, as when you buy these you have to check the box and accept terms.

Its my hopes, with enough bad reviews, we can put this company out of business.

Why hasn't anyone who writes a review ever contacted an Attorney or asked for legal advice?
I am going to do just that, i'm tired of companies thinking they can get away with this kind dishonest, fraudulent scam. I purchased tickets to the TSO concert, and did not get the section or row I paid for. I was told when I called that I was upgraded, that upgrade was a down grade as far as I was concerned. If I had wanted section 105, I would have asked for it.
I will never do business with this these scammers again. BUYER BEWARE. I will seek legal advice.

Bought 3 tickets to Keith Urban at Rogers Place. Paid $1000 US. Not complaining about the price I expected that. Got into the event no problem but when we got to our seats there was people in them. Usher took us all to the Ticketmaster wicket. They said we both bought from a 3rd party and not sure why our tickets scanned when the other people had already entered.if we hadn't been let in by mistake we would have not gotten in. Luckily they found us all seats. Never ever ever use any 3rd party seller. Lesson learned.

First, this site is perfect for a well educated consumer. Not so goo for people who don't read the fine print.

The positives: yes they have the tickets they say they do. We had no problem getting into the event, and no one else was in our seats (or tried to occupy the same seats). So if what you want is to get seats to a premium event and are willing to pay a market price for those seats, this is as good a site as I can think of.

The negatives:

(a) I didn't like the way I reached the site. I thought this was the official site. But once I was there, I realized what it was and I just made sure I understood all of the terms of sale before buying.

(b) There is always a huge service charge, so the amount that you pay can be more than $100 more than what is originally specified on a seating chart (or whatever) given the service charge. The solution to this is that you need to compare the total amount, with service charge, to what you'd pay on an alternate site, such as Stub Hub. On that basis, it's pretty comparable, so I wouldn't say it's a below market deal. Again, you just need to be very careful and compare.

Meaning, they have someone buy up all the seats for the event you are going to, then up the price and sell it back to the customer. Its a digital hawker instead of a hawker selling you re-sale tickets illegally while you are trying to find a ticket after an event is sold out.

This is despicable in that you are paying higher prices for the ticket and fees that the site charges you for their service to make a profit. I mean, "download" charge? Whomever heard of a download charge? Its on MY ink and MY paper? Then, they don't give you the option to mail them to you.

Its a scam.