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OnlineCityTicketsReviews 8,984

3.7
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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138
North Carolina
2 reviews
0 helpful votes
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Hefty Service Charge
December 19, 2016

At 50% of the ticket value, the service charge is a hefty sum.

Date of experience: December 19, 2016
California
1 review
1 helpful vote
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Was so disappointed when I received my ticket. I purchased four tickets for a original price of $78.25 for each ticket. When they put in all their charges these four tickets cost me $852.59! Will never use this site again! STAY AWAY! Should of checked this site before I purchases thickets from them. Never again.

Date of experience: December 19, 2016
Indiana
1 review
1 helpful vote
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Disappointed
December 19, 2016

I was supposed to get my tickets to print out on the 18th but did not receive them... then was told the 21st of December! These tickets are a gift... I need them today!

Date of experience: December 19, 2016
Georgia
1 review
1 helpful vote
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Pick out a ticket at the price point you want, then at checkout discover that the actual cost is 30-40% higher because they charge a service fee for email delivery. Oh, and email delivery is the only option, so the service fee is mandatory and should have been disclosed when the ticket price was listed.

Date of experience: December 19, 2016
California
1 review
0 helpful votes
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Need more options.
December 19, 2016

Really getting tired of having to pay some high $#*! convenience fee for something as "convenient" as printing out my own tickets on my own paper with my own ink! It must be really tough on you guys having to help me check my email, load some paper and push a button, especially when that is the only option you offer! Would really like to get what I pay for, maybe mail my tickets to me or will call them at the box office? You know like, maybe earn your convenience fee for once!

Date of experience: December 19, 2016
New Jersey
1 review
2 helpful votes
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Ripoff!
December 18, 2016

You can certainly find tickets at legitimate sites for half the fees. I tried to cancel my order immediately, but was told absolutely no refunds.

Date of experience: December 18, 2016
Canada
1 review
3 helpful votes
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Feeling ripped off
December 18, 2016

I was charged $667 US for 2 Bruno Mars tickets in Vancouver BC nosebleed section. Over $100 in fees and over $100 more for exchange rate. Tickets were $70 each on Ticketmaster and I was rerouted to to Onlinecitytickets. Worst decision ever to click accept just because I panicked time was running out. I would never recommend this business to anyone!

Date of experience: December 18, 2016
Arizona
1 review
0 helpful votes
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Super easy
December 18, 2016

The process was very easy to complete. I was able to download the tickets which was great as they are a Christmas present... so no waiting for the tickets to arrive in the mail.

Date of experience: December 18, 2016
Virginia
1 review
0 helpful votes
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Great Experience!
December 18, 2016

Everything was quick, easy and a great experience.

Date of experience: December 18, 2016
California
1 review
0 helpful votes
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Tom Petty concert
December 18, 2016

Quick and easy. Don't
Like the 22.00 service charge for online that takes no tme to process. Little expensive.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Worrisome...
December 18, 2016

Upon buying tickets through your site I experienced a great deal of stress. The e-mails came in promptly after putting my credit card information in. I printed out my tickets to find no name or amount on them. I phoned the line that says if any problems please phone! Well the order # on my ticket I punched in, the automated service informed me it was from a concert that was in 2015! I panicked thinking I had been duped and phoned the credit card company to cancel my card! I spent a great deal of time trying to find out if my surprise Christmas gift for my husband ( To Guns an Roses) was a scam. Phoning Ticket Master to see if the seats were valid, they found them under a different name and credit card> Yikes!
So I sent e-mails to your company and they did send back a response saying someone will contact me, I thought this e-mail was dealing with my ticket concerns. Still waiting to confirm my purchase, we have to catch a ferry and stay somewhere for this once in a life time event for my man. Please pass on its hard to get ahold of someone after your money is electronic away!

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Flash Seats
December 18, 2016

Flash seats were confusing. Hopefully, it works as advertised

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Fast and easy
December 18, 2016

It was easy to use and in minutes the tickets were sent to my email

Date of experience: December 18, 2016
Oklahoma
1 review
0 helpful votes
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No hassle setup. Have purchased many events throughout the years. Never a problem.

Date of experience: December 18, 2016
Missouri
1 review
0 helpful votes
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While teaching young students, it is hard to get concert tickets when they go on sale at 10am. This was fast and easy. I am a happy teacher.

Date of experience: December 18, 2016
New York
1 review
0 helpful votes
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TransSiberianOrchestra
December 18, 2016

This was simple and easy to order our tickets! Thank you!

Date of experience: December 17, 2016
Washington
1 review
0 helpful votes
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My bad
December 17, 2016

Not that my tickets aren't good, and it's my fault for not just Ordering from GoDucks.com, but I thought I was paying for floor tickets and these are at the high end of the named zone. Defeinitely not using this service again.

Date of experience: December 17, 2016
Wisconsin
2 reviews
0 helpful votes
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Wrong name
December 17, 2016

I received my two tickets, but they had someone else's name on them. Disappointing.

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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Easy, Quick, Great Job!
December 17, 2016

Quick, Easy, no problems. Happy with service. Would use again!

Date of experience: December 17, 2016
Colorado
1 review
1 helpful vote
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We were just was ripped off by this company. You must play close attention... to understand this company is a resale company. They pop up in your online search like they are the ticket app for the venue you are trying to purchase for. We paid 2X the face value of the ticket. Once realized, we did everything we possibly could to get our money refunded... and there was no way they were going to refund our money. Because of course, they have that clearly stated on their website. DO NOT USE THIS SITE>>>GO DIRECTLY TO THE VENUE OF THE EVENT TO BUY YOUR TICKETS!

Date of experience: December 17, 2016

About the business

OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.


onlinecitytickets.com
Founded in 2014
Seaford, DE, United States