OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Quick and easy and headache free from standing in line and waiting I truly like the site and will keep you guys in my contacts
The price of the tickets from on line to what I actually paid was quite a bit more tickets where &57.00 a piece I ended up paying over $177.00 for 2 tickets when I printed tickets it says on them $41.50 I will never do this again on this website and I will also tell me friends to use something else highway robbery!
They charge way too much and when you call them for help they have a complete airbubble heads working for them. Their service fee is way too much. And they have the wrong adverticement. You pick one price and the end you pay way too much. So you end up paying double what you should be.
I WILL NEVER USE them again
While being able to download the tickets online is very convenient, I don't agree with being charged $26 per ticket convenience fee on top of the ticket price. My $264 ticket price ended up being $350 roughly after $26 convenience fee x 3 tickets + $7.50 online download fee.
Sure you will get your instant tickets right away. But these people charge ridiculous fees. And their customer service sucks. They use ads and domain names that mislead one into thinking they are buying from the venue. None of this is illegal, it is just scummy.
Will know Day of the show if tickets are good. Easy pay and delivery of tickets for now. I am hoping there will be no problems as I have not used this service before
I thought the web site was very easy to navigate but the "added expenses" to the tickets were outrageous. To tack on $133.00 for incidental expenses to include such things as promotional and administrative expenses is taking advantage of customers. I was able to download my tickets so that even saved you mailing expenses. If not for my granddaughter's request, I would never have used your site and never will again. The buyer certainly has to be aware of all the conditions attached to your overpriced tickets which you bought so regular paying customers could not have access to them -- a real racket and you should be ashamed to profit from of such practices!
Excelent service and pleased!
Will definitively do it again and buy other tickets from other concerts.
I wish that all second hand ticket sites were as easy to use as this one! Great experience! Great seats for a great concert! My wife will be super pleased.
I found many options for tickets at various prices. Once I chose the tickets I wanted it was a process of about 30 seconds to buy them. Bery easy and fast experience
It's ok, but if there's a problem who do I contact? I'm not sure how well this will work, do they except tickets on the phone if you don't have a printer?. I had to drive all over to find a printer. Not happy
Excellent easy transaction would recommend and use this site again the website was simple to use and navigate with clear indications where the seats were and prices
On your website it appears that the tickets purchased were center orchestra, but in fact they were left. Some tickets on your site were marked as left or right. I feel that your ticket purchase process was deceiving to the purchaser.
Purchased two tickets while wife was shopping. Fast and secure. Definitely will buy tickets like this again.
Very fast and easy to use would recommend that anybody use to purchase tickets in the future. I am glad I found your website
Expensive but hopefully worth it. Should get tickets in June via email. Had not heard of site before but was easy to navigate through and was user friendly.
Very happy found this site was able to get good tickets at reasonable price. The added charges were very reasonable too.
Great service! Responded immediately! Trustworthy site! Will use them again! Will recommend this site!
I bought tickets to the twenty on pilots concert and when I typed in a quantity of 2 a list popped up. So I went with the cheapest one. Then I read the tickets after I bought them and realized they had given me tickets where we had the same seat number but different rows. As you can guess the concert was awkward because of it. I tried to call back and see if there was a way I could get different seats and pay the difference but "they aren't able to modify the tickets." I will not be buying from them again.
Tickets came within minutes of purchase. Site was easy to navigate, no time clock like some other sites telling you you'd loose the tickets, nice if your internet is no the fastest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members