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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Never ordered ticket online before was very easy and simple I reseed my tickets today and very happy if anything comes up again that I am interested in I would definitely order again
Terrible time your company said we were getting premium seats but we sat in the back row. We will never order from your business again.
Very good site to use and they sent the tickets right away. They follow up after you order to make sure you're satisfied. I'd use this site again!
It was very easy to navigate the site and get the tickets. However, the "service charges" were exorbitant... almost $50 for two tickets delivered electronically. I think this would be a site of last resort... use only when tickets are not available through more legitimate outlets.
Great easy to use, a little confused about the flash seats at 1 but look it up can't wait to attend the concert, would use it again in the future
Only complaint is that while purchasing, I only was given the section and row #; I don't know why the seat #s weren't listed. Otherwise ordering was fine. Was quite shocked at the $99/ticket fee (outrageous) PLUS $7.50 to print my tickets online, however! Whoever heard of being charged for "print at home" tickets? Ridiculous.
The experience of buying these tickets was good and smooth! I recommend it to all people that I know in the US!
Everything worked as expected and I got my tickets printed right away. I would definitely use this site again.
Your service charges/fees are outrageous, considering these reservations were made on line. Typically if this is done over the phone it ratchets up the cost, so I found this transaction very disappointing as result and did spoil the experience.
Got my tickets and I'm very happy to have purchased the tickets and can't wait for March 3rd. Being able to take my girlfriend to one of her favorite artists will make her birthday one of the best ever and I will be one of the best boyfriends ever because of it.
I'm excited for the show but was floored by the service fee charged on top of an already expensive ticket. Our service charge was about $65 per ticket which is ridiculous. I checked many other sites that had more expensive tickets for a lower service charge so the price evened out across the board but still felt like a rip off.
Thank you.
I'm so excited to go to the concert! But I can't really give a great review before I actually use the tickets, so I'll get back to you in April!
This web service made the purchase of tickets very easy but the processing charges are horrendous. My wife was so keen to see the Train concert, I swallowed these charges since its a birthday gift. In normal circumstances, I would have shopped elsewhere.
I have received my order 5 minutes after that i bought the tickets. Next time if i need some tickets nd good seats. I will look on this website.
Booking was a breeze and I was happy with that part. When I got my tickets they were not in the sections I requested and that was clearly outlined on their map. Their online rep stated "I could see where you could discern that and make a mistake" This is no discerning. The sections are clearly labeled for the Uihlein Hall in WI as sections A-S and A-N. Even my 7 year old was able to point to the correct section when I asked her.
One would think that a company would acknowledge this, process a refund and move on hoping to keep a customer for future purchases instead of the poor press and forcing me to cancel my tickets thru my credit card company.
Site is super easy to use and quick! I will use them again for future ticket purchases. I would recommend this site to my friends and family
I ordered tickets to monster jam it was fast simple easy I did it in a few minutes other web sites were slow confusing and very disorganized it was nice to have everything layed out and in a few clicks b done
Thank you for doing this service so I could go to a concert. I doubt I would have been able to get tickets without the website
I received my e-tickets the same day as purchase. Even with the additional fees for the e-tickets the price was very reasonable. No hidden surprises.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members