website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 8,984

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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California
1 review
0 helpful votes
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Really good
February 3, 2017

I appreciate the speed and care for customer service. I don't have anything else to say but it's making me type more so...

Date of experience: February 3, 2017
Michigan
1 review
0 helpful votes
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Time on email for show was different the ticket. I should have to enter 100 characters...

Date of experience: February 3, 2017
Illinois
1 review
0 helpful votes
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Looked for tickets to red rocks last minute ended finding front row tickets on here for cheaper than what the box office was selling them. Was amazing!

Date of experience: February 3, 2017
Ohio
2 reviews
0 helpful votes
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Fee is too high
February 3, 2017

Downloading the tickets was instant and flawless, no problem there. However, make sure you have a printer, as nothing sent was serving as a ticket. Have to print! So, no issues with the promptness of service, but the $25 fee PER ticket is outrageous!

Date of experience: February 3, 2017
Mexico
1 review
0 helpful votes
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Awsome
February 3, 2017

Everything was good! So far so good. Since a I search for tickets the web page was pretty easy to use, payment was clear and fast and I received my ticket during next day eventhough they mention could last more days. Everything was good. Let see on concert.

Date of experience: February 3, 2017
Canada
1 review
0 helpful votes
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Hidden costs
February 3, 2017

A lot of hidden costs on top of the face value of the tickets. Service charges, email delivery charges, finding out afterwards the tickets were priced off the American dollar. Also, the confirmation email says you got my money, but I won't see the tickets until May 25th so if there are any complications with ticket delivery it restricts troubleshooting time. Finally, if I pay for the tickets today and there are no refunds available, I want the tickets when I purchased them!

Date of experience: February 3, 2017
New Jersey
1 review
0 helpful votes
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I like that u can print and don't have to wait for them to be shipped to your house. We will use it again if need be

Date of experience: February 3, 2017
California
1 review
0 helpful votes
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Easy and fast purchase.
February 3, 2017

It's a reliable website to buy tickets for an event. I would purchase thru this website in the future.

Date of experience: February 3, 2017
Oklahoma
1 review
0 helpful votes
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Thank you for making my experience easy and safe. Will def use again! This will be my sons first concert and he will be able to experience it with money still in our pockets. There is another website that has these same area tickets for double the price.

Date of experience: February 3, 2017
Texas
3 reviews
0 helpful votes
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Fine so far. First time using it so won't know for sure until event 4 months away. I had to forward the email with the attached tickets to my husband to print... not printed yet - will try today.

Date of experience: February 3, 2017
New York
1 review
0 helpful votes
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Having to wait until the last minute to receive the tickets is a bit unsettling. It would have been considerably less nerve wracking if there would have been periodic updates sent.

Date of experience: February 2, 2017
California
1 review
0 helpful votes
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Tix
February 2, 2017

Very pleased on the time frame for the delivery of my tix, will use your service again, no problem at all, i was home when package came, thank you

Date of experience: February 2, 2017
Louisiana
1 review
0 helpful votes
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I was charged $187.03 for 2 tickets that cost $42 each which is ridiculous. I had to email ONlineCityTickets 3 times to receive the tickets I had purchased two weeks before. When I put in the web site for Smoothie King the site was online city tickets which looked like the venue site. I will be contacting BBB and Major of New Orleans.

Date of experience: February 2, 2017
New York
1 review
0 helpful votes
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Great
February 2, 2017

My only question is, why I pay 7.50$ for electronic tickets, that's not supposed to be free? I downloaded on my phone, the almost 61$ was not enough for fee charges

Date of experience: February 2, 2017
California
1 review
0 helpful votes
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That was easy
February 2, 2017

It was a very simple process to find available seats and nothing hidden about the prices. I would definitely use this site again.

Date of experience: February 2, 2017
New York
1 review
0 helpful votes
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Nice and easy
February 2, 2017

It was a fast, easy and happy buy! After trying in other websites... this one was much more simple and fast.

Date of experience: February 2, 2017
North Carolina
1 review
0 helpful votes
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GOUGING
February 2, 2017

ALTHOUGH I WAS ABLE TO FIND AVAILABLE SEATS AT A MORE REASONABLE PRICE THROUGH ANOTHER WEB SITE (AFTER THE FACT) THE REPRESENTATIVE (JOHN) WHO I SPOKE WITH ASSURED ME THESE WERE THE BEST AVAILABLE SEATS LEFT. WE PAID DOUBLE FOR WHAT WE COULD HAVE PAID. NEVER WILL I BUY FROM THIS SITE AGAIN.

Date of experience: February 2, 2017
Ohio
1 review
0 helpful votes
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Ordered tickets on iPhone easy process just was not sure what seats I was reserving for the show, but I am happy with the location it is pretty much the location I requested and wanted

Date of experience: February 2, 2017
Massachusetts
1 review
2 helpful votes
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Over Charge
February 2, 2017

I bought 4 tickets to a concert at House of Blues in Boston paid 605. My friend called me hours later to tell me that she paid 385 for 4 tickets for the same event and is floor standing only. I Called onlicitytickets they would not help me. They are over price I will never use them again.

Date of experience: February 2, 2017
Illinois
2 reviews
0 helpful votes
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Simple and easy,
February 1, 2017

The entire process was simple and easy.
All directions were easy to follow and I received confirmation and the tickets to print up right away. I am very pleased with the entire process.

Date of experience: February 1, 2017