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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
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Do not purchase from this site. They completed a sale on my credit card that I did not authorize and were absolutely unwilling to cancel the charges. Use any other resaler but this one if you care about the security of your purchase.
Ordering and printing was quick and very easy. I will definitely use onlinecitytickets.com the next time I purchase concert tickets.
Found exactly the seats I wanted, site is very simple and fast. Will definitely use Online City Tickets again. Going to see Adam Lambert with Queen. Been waiting for this concert for a long time. Can't wait.
It asked for a shipping address but my only option was for email tickets. I'm confused as to when I'll either be getting physical tickets or digital.
Great response time getting tickets. Easy website and design. Only negative is the amount of the service charge seems excessive since I printed them myself from my own home.
It was easy peazy!
I received a confirmation immediately and 9 or 10 hours later I had the tickets.
Fast and easy, this is the second time I have used this service. My experience has been way better than with Ticketmaster... buffering, buffering, waiting! Will use again no question!
Do your homework and price around! I realize the seller wants to profit from their sales, but I wasn't expecting to be charged double the expense of my tickets. If I'm not satisfied with the seats when I get to the concert for the extravagant price I paid I will NEVER go this route again!
I'm happy with my order. And the tickets were very easy to buy. I am looking forward to the show that I'm going to.
Sure, the site is easy to use but it is the only choice they offer. $24.00 processing fee per ticket is steep - almost made me want to cancel the order. I will think twice before processing through this server again.
I got my tickets fast, they weren't that over priced, the only thing i didnt like is that there is no hard copies. Its just online ticketing, which ive never done before, but the ticket was emailed to me instantly. Ready for me to print. That was nice.
Purchased 6 tickets. The service charge was $25.32 per ticket OVER $150.00 WTF. These peoplease are thieves
Easy to use site and review seat selections. Same section and row, but 1 price was 328 the other 344, so chose 344 each for 2 tickets. In checkout service change went from $100 to $134. Fell cheated, but got link to down load, and now have paper copy. 3 hours later tickets went up about $150 each. So glad ordered when I did. Wonder if performer gets any of this extra money the site gets out of buyers?
The name not being expected was scary for a first time user. Tickets work so over all happy with services.
Good. Didn't see the show yet tho so I can't really rate it. I hate that I didn't look around on other websites. I could of got them cheaper else where.
Tickets were 99 each but paid 375 for 2. Didnt do my homework so its my fault. Most likley Wont use this site again but Im happy to have tickets.
It was an easy website to use. I found the ticket buying process easy and they give you more than enough time to actually enter all of the necessary information.
Ordering the tickets was easy. However they are extremely expensive to use this service. I will go to the box offices from now on to purchase tickets. 3 tickets were $383. And each ticket for the venue was $91...$110. For fees for 3 tickets is ridiculous
As explained above. Did not receive order. Need to update your site and questions. Why do I need 100 charachters
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members