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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I placed my order and received my tickets through email right away. Great service, but I wouldn't purchase here again because I didn't know that it was second owned.
It was good it was cheap but it took long to get my ticket and it was alright I guess and I got confused because when It said something aboUT it going to my email but it took like 3 hours for it to go to my email
DO NOT USE THIS SITE! We just bought two tickets to a John Williams concert and saw after purchase $95 of extra fees, and found out the tickets we paid $130/ea for only cost $66 through the Hollywood Bowl. Called an hour after purchase to return and they refused. Said all sales were final, no exceptions. DO NOT USE!
Very easy website to get around. However when I printed the tickets the ticket on the side had a date of January 2017. Don't know what that is all about, made ma a little nervous.
Was looking for tickets to a sold out show a few days away and found a good variety of seats and prices on this site. It was very easy to look at the options and then make my decision.
Online rep said problem between me and seller not venue. Disappointed cause celebrating end of chemo treatment.
Website is very easy to navigate, Fair prices and lots of seats available. I would definitely look here again for any event in the future
I will definitely use this business again-- easy, peasy and fast. Emails to introduce you to their services and to keep you up-to-date on your purchase details- brilliant! Bravo! Rock On!
Fast to purchase and easy to submit. I would come to this site to purchase future tickets. Only thing that bothered me was the extra fee's
Accidentaly ordered the wrong ticket and I called them within minutes of placing the order to have them switched and the told me too bad there is nothing they can do. All I wanted was to switch to the correct show I did not even want a refund but it does not work that way. Do not buy from them they are nothing but a scam
What an easy way to purchase tickets and the prices are reasonable. Will purchase this way again! I had the tickets in my hand within a couple of hours.
Was the easiest way to purchase a Big Concert Ticket.
Hats off. May be one suggestion,
The row areas can be highlighted, just like the sections are being highlighted, while purchasing. If that is improved, I would give 100%
Gamini Hemalal
I am more than upset and probably won't be using this service again. I inadvertently picked the wrong date for the tickets, called immediately, and again today, and was told there was nothing I could do about it. I believe this policy to be totally unfair. I pay $150 for something I cannot go to. Sincerely, LMPerin, Bothell, WA
Website was easy to navigate to compare seating sections still available at various prices, & to purchase tix was a seamless process. Definitely recommend it & would use it again!
I appreciate buying my tickets online, but I do not like being charged extra for receiving my ticket via email.
Everything was simple, which provided for a smooth and fast process. Haven't used this site before, but will be coming back, again. THANX!
Looking for tickets is alright but buying Themis a little confusing. After you fill out info it kicks you back up to top and your about buying tickets twice and then on email if you buy last ticket in section it says selection anavalible pick another choice
Buying was easy. Site interaction was simple and steps easy to follow. Hope shipping goes ok - only thing isnthat Indis not understand if I will receive the ticket, or if I will get it in a venue near the event...
Was having trouble using the website of another "reputable" seller and could not get past the logins in a timely manner. This concert was really important to me and good seats were selling fast - you made it work.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)