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OnlineCityTicketsReviews 8,984

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Texas
1 review
0 helpful votes
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I don't understand and will never get why companies like this charge you a service fee; and for what? If anything I SAVED them a service/money by not having to have wast an envelope/paper/printer ink/stamp/time. I'm still trying to figure out who gets paid from these "service fee" when there technically was no service performed.

Date of experience: May 17, 2017
Ohio
1 review
0 helpful votes
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Concert tickets
May 17, 2017

This was my first time using this site and I am highly impressed. The web site was very easy to navigate and user friendly. The concert tickets that I purchased were also available for download immediately after I purchased them. I will definitely be recommending this site to others in the future who plan on purchasing concert tickets.

Date of experience: May 17, 2017
California
1 review
1 helpful vote
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Awesomeness
May 17, 2017

Quick and Easy Transaction Quick email confirmation and delivery of Tickets. I will definitely refer my friends and family. Thank You

Date of experience: May 17, 2017
New Hampshire
1 review
0 helpful votes
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Order
May 17, 2017

Ordering tickets was a breeze. The tickets were in my in box in a matter of seconds and they printed out beautifully.

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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Logic Concert
May 17, 2017

Learn how to find and access tickets by asking for help or look carefully through the website page for a guide.

Date of experience: May 17, 2017
North Carolina
1 review
0 helpful votes
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Easy
May 17, 2017

Working out just fine. Got tickets easy to work even a dummy like me could do it. Even recommended to some friends and they got tickets also

Date of experience: May 17, 2017
Minnesota
1 review
0 helpful votes
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Easy
May 17, 2017

So far so good. I think i will order from this site again because it seemed pretty easy and I got everything quite simple and hopefully in the future it will be good also. I like the fact that the site was easy to go to I saw the seats that I wanted and it was easy to order and I really enjoyed that part it was not difficult at all thank you

Date of experience: May 17, 2017
Indiana
1 review
0 helpful votes
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Fast
May 17, 2017

The whole process in buying tickets was very easy. I got my e-tickets very fast without any incident. I recommend buying tickets this way.

Date of experience: May 17, 2017
Illinois
1 review
0 helpful votes
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Reliable
May 17, 2017

I had trouble trying to get a ticket from a booth and it took way too long and the person was not being clean so I left and found it way easier and stress free.

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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Great service!
May 17, 2017

Site is super easy to use. Found great seats. Delivery was quick and on time! Can't wait to see the show!

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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Incomplete
May 17, 2017

Didn't specify all the extra charges, especially the shipping charge as it was sent by e-mail...

Date of experience: May 17, 2017
Florida
2 reviews
0 helpful votes
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Simple and easy
May 17, 2017

Received order. Just waiting for actual tickets. First time user and no issues. I am sure that I would use this site again in the future

Date of experience: May 17, 2017
California
1 review
1 helpful vote
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I didn't do a great job of checking other prices for tickets and paid almost twice as much for tickets than I could have through other venues!

Stay clear of these con artist!

Their no return policy should give you a clear indication of what kind of company they are

Date of experience: May 16, 2017
Louisiana
1 review
0 helpful votes
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It's great and I love it and it's awesome and amazing like I don't know why I didn't know this earlier blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Date of experience: May 16, 2017
Pennsylvania
1 review
0 helpful votes
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Expensive
May 16, 2017

$75 per ticket charge seems excessive. Particularly for an online service with virtually no overhead.

Date of experience: May 16, 2017
Texas
1 review
0 helpful votes
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The process was quick and painless and my ticket download arrived within 12 hours or so. I ended up paying significantly less for tickets very near what's still on sale at the venue.

Date of experience: May 16, 2017
Florida
1 review
0 helpful votes
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Helen
May 16, 2017

Good good cool cool cool the best site the best site good good good good good good good good cool cool cool

Date of experience: May 16, 2017
Mexico
1 review
0 helpful votes
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Thanks a lot
May 16, 2017

Thank you very much for the page, in my city there are no such events and in case my daughter does not understand the English well.

Date of experience: May 16, 2017
Pennsylvania
2 reviews
0 helpful votes
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Quick and convenient although printing my tix was the Only option and a $ 7.50 Fee applies + the gouging $ 7.75 Service Fee Per Ticket turned a 4 ticket of $ 100 total purchase into a $ 138 purchase :)

Date of experience: May 16, 2017
Ohio
1 review
0 helpful votes
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So far so good.
May 16, 2017

This is my first time using Online City Tickets. The purchase process went well enough, and the instant download of our tickets went well enough. As long as our tickets work fine on the days of the concerts, then I will HIGHLY recommend Online City Tickets. The days of our concerts are 07/28/17, and 08/14/17. I will followup with confirmation after each of those dates.

Date of experience: May 16, 2017