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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
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Would like to know where seats are - I'm in row 6 but not sure of seat numbers. I will look at order confirmation again to be sure I didn't miss something. Also was rather surprised by the almost $40 service charge fee. A bit misleading at beginning of the booking.
The event is in a couple hours and its been an hour already and my order is still being processed. Hoping i get ahold of the tickets i paid for before the concert starts!
The customer needs to know the service charge up front, and why is there a charge to down load the tickets. Shouldn't that be included in the service charge?
$30 Service Charge fee for one ticket then $7.50 to download is fricken Rediclious.
Some one is reading these is laughing his $#*! off as he drives to the back to collect his millions.
This was very convenient and easy as I purchased tickets last minute. I hope they are legitimate :).
Sincerely hoping that everything goes smoothly and without any incident, tickets and service charges were rather expensive.
At first I was a little nervous but after receiving my ticket through my email as soon as i paid helped so much. I will definitely order from this site again.
The ease of placing the order was seamless, however the processing fees and shipping fees of $57.65 for two tickets is a little high. I realize this is a service and a business, however, this is not competitive with the industry.The processing fee if anything should be per transaction, not per ticket.
I received my tickets within 24-hours of purchase; however, the extra service fees are ridiculous. I realize the buyer needs to make money; however, charging the service fees per ticket is unreasonable. The service fees should be "per transaction". I paid and extra $84.43 in fees, including $6.50 a piece to e-mail my tickets. Really? Since when does sending someone an email cost money? I will definitely chose another online service in the future.
It was really quick and safe to buy the tickets. Great service! Thank you! The only thing i don't like is to write a review, it's no necessary please!
They showed up, i see a seat number and row number which is weird considering i bouvht floor tickets, im hoping it's just a formality because i bought 2 more for 2 more friends and im hoping we arent separated. Ml
Very easy and delivered quickly, just wish the processing charge wasn't almost 1/3 the price of the ticket. I think that is a bit too much.
It really is the best deal and it's my first time. My brother told me to try it out and at first i didn't want too because it was my first time. I'm glad i did though because now i get to see some of my favorite artists.
Got my tickets but paid $36 each in extra fees plus $7.50 to download them. Not to mention the original ticket price was $70 and I paid $131 for each. This whole "re-seller" industry is disgusting!
The artists want prices to be reasonable so fans can see them live. I just paid $180 extra for 2 tickets for what? Use of their stupid website! They suck!
I ordered tickets for Steve Miller concert the 1st of May. Money was taken out of my account on May 4th. I have yet to receive email with them. Tried calling customer service and can't get an actual person. They just say in recording look at your spam. Well they aren't there. I paid $145.27 for these 2 tickets and want them sent!
Did not receive all of my tickets for Hamilton for June 18th. How do I get them! It's this weekend paid a lot of money for these tickets and no tickets. Thanks for helping me.
Charging a $25 plus per ticket service fee is an absolute screwing. $10-12 is more like it. I do not care what other sites are charging. There is no way any site can justify charging service fees in this amount. They are screwing people just because they can!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members