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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I was unaware of this site and it's processed. I now feel more comfortable using it, and will definitely return.
Have bought all my summer big event tickets through this company and have gotten great seats and great service.
Purchase was quick and easy. Thanks! Been looking forward to having good seats for this band for years.
Is my first time and everything it was good and cheap better than other web sites, ver easy to buy any tickets
Service was obtained quick, easy and cheaper tickets. I would obtain TICKETS TROUGH this service again and recommend it to every one also.
Excellent site. I found that the site was very competitive in prices the only thing I didn't like was the fee. I'm not used to paying fees with Ticketmaster. They were sold out so I used this site. Very easy and the fees weren't too bad seen much higher at other ones.
This was easy, your website was user friendly and easy to manure. So excited and can't wait to see the event. Thanks!
I have the same issue as a lot of people that left reviews. We have service fees of $75.24 per ticket and a $7.50 fee to download? I think that is ridiculous. There is no way it costs anyone to send vial email or put on their own website to download, so $82.74 extra per ticket just seems like a way to get more money for the ticket, which I already paid $248.00 for, but make it look like its all fees. I am sorry, but there is no way it costs any of these online companies a fee like that for a ticket. Come on now! I think I am in the wrong business for sure. I gave them 5 stars because every place you go charges ridiculous fees and the online experience for me was outstanding.
Everything went smoothly with my order especially for someone who is not the most electronically saavy!
Extra charges were almost as costly as the tickets. However, the site was easy to use and I have received my tickets. Now if they are good at the door and nothing bad happens I will be happy.
Very quick and simple the way I like things easy as possible. I wish this was possible years ago much faster and easier than standing in a line over night.
First time ever ordering from OnlineCityTickets. The actual purchasing process was fast and easy. The service fees were definitely very high. I really wanted the chosen seating and proceeded to overlook the service fees. Received my tickets within an hour of purchasing them. Then I noticed that my tickets had someone else's name on them. I panicked because I paid a lot for the tickets and wanted to make sure that they were my tickets. The representative informed me that because the tickets were bought through a "secondary" market the name on the ticket is the primary market purchaser and they could not alter the tickets. Well I had never heard of this or experienced this before but she assured me that it's the barcode that is valid not the name on the ticket. Okey dokey! We'll see what happens when we show our tickets at the event. Don't know that I'll use them again. This was just weird to me.
Ecellent site and made ticket purchasing easy. Also made it easy to navigate the theater seats that were and weren't available. Will be purchasing from them again
Ordering the tickets was a breeze and I got them quickly. However, since it is done by computer, I have to wonder why there was such a wickedly high service fee per ticket. Has this organization taken a lesson from hotels?
Rudest customer service people i have ever spoken to. Extremely disrespectful. Horrible attitudes and not at all helpful. DO NOT BUY FROM THIS SITE. It is a scam and they will steal all of your money. Run while you still can.
Awesome site, quick and easy. I will use again in future if needed. I'll tell my family and friends about my experience with your site.
Received tickets quickly, but the service fees are outrageous. The ticket prices are already way more expensive than the actual ticket price then we're paying high fees & additional to have the tickets mailed or downloaded. Which I'm not sure why there is a high charge per ticket to download them. Shouldn't cost to download the tickets. I understand having to pay some fees to keep the site running, but it's pretty ridiculous what the charges are.
Yes jresj kotdd jfj have done it. I am a beautiful person. Ihe, and I will be a good time to get the best way to get the best way to get the best way to get the best way to get the
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members