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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Service Charge was reasonable but to charge $7.00+ for etickets, not so much. The checkout process did not alert me to the charge for the fees until after I had confirmed payment through paypal.
Could see seats, easy to order and received tickets in my email ~ Thank you. I would recommend this site.
Great experience and great website also love Jason Aldean :): ) :): ) :)) :): ) :): ) :): ) :): ) :)) :): ) :)) :): ) :): )) :): ) :)
I still have not received the tickets I ordered a month ago and the concert is in 4 days. I have tried every possible way to contact the "support team" but they have not responded to any of my questions or concerns for the last two weeks. Hopefully someone will read my review and tell me where my $300 tickets are. This is $#*!ing ridiculous.
Site is easy to use, could see areas of seating, and immediately received tickets electronically. I would recommend this site to anyonre
Easy. Fast. Done... With Excellence!
Detailed seating chart, many price options,
What more could you possibly want want?
I ended up paying over $140.00 for tickets that were only $20.00 each. I would advice getting tickets earlier or straight from the site. I don't advise or will ever use this site again. I learned a valuable lesson to read reviews prior to using any site going forward.
Easy and good! Nothing hard bout the whole transaction. Was happy with the note on first tickets was gonna buy! Obstructed view!
Ugh... Never received ticket for Sean Mendes concert! Where are they? Can't get anyone respond via chat line and no phone number to call. Very disappointed! Will not purchase from this site again.
The fees weren't too bad, although they seemed to go by a percentage of the ticketed price and we paid fees for both tickets. Should only have to pay fees once. This is the first time we've used this site. We'll see after the concert how happy I truly was.
Good the purchase was easy and quikly on line definitly I will shoop again. I hope tha the shiping will be on time.
Thank you for the quick, easy process! I received an email with my tickets in minutes!
I actually bought the tickets for someone else so I was able to save the PDF of the tickets and email to my client instantly!
I understand service charges, but to add fees to every ticket rather than the entire order is stupid.
Easy and quick to buy onlinenand print tickets from home, good experience, looking forward to venue, thank you
We had bought 4 tickets in section 114 but got 4 in section 116 instead? I'm not mad because they are better seats, but I am still confused.
I am a wee bit annoyed that I was required to complete the post purchase survey and now this review, before being able to finalize my order or my receipt confirmation. Providing feedback should be a choice. In a big hurry today, so would have opted out this time. Sort of took away from how easy and fast it was to order the tickets.
Outrageous fees and the ticket costs were 3-4 times what the actual ticket was. Scalping at it's best. I wanted to make sure I didn't miss the show, but this is just plain gouging and immoral. $360 for $80 dollar tickets.
$70.00 fee per ticket. Negative. The tickets have to be printed, not valid via mobile device. I never saw that before not sure what the reason is for that. I thought we are suppose to save the trees...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members