OnlineCityTicketsReviews 8,983

My mistake for not looking them up before purchasing my tickets but I bought tickets for next year in March and was charged $150 more than expected. Catch is, I bought the day pre-tickets were available and didn't think much of it thinking tickets were maybe legitimate but I went on Ticketmaster a few hours later and my friend picked up the SAME seats for the correct price.

Highly doubt the legitimacy of the company, but I contacted support and they said it's final sale and my responsibility to resell them if I don't want them anymore. Too bad no one will be able to buy them unless I pawn them off to some poor sucker that won't be able to use them, cause I already got the same seats through the venue.:|

PSA that the total will NOT show the final price or value until you purchase it.

I bought 4 tickets at $267.00 each. I figured the bill would be ABOUT $1060 (4 X 267) assuming there would be some kind of tax or handling fee added. There was no mention of Service Fee during the order process. I paid through PayPal and was immediately informed by PayPal that I had paid $1400. 71. (32% more that the stated price). I immediately contacted OnLineCityTickets via Chat and the kindly sent me a breakdown that showed a SERVICE FEE of $325! ($81.25 per ticket or 30% Serve Fee). BEWARE!

BUYER BEWARE. $71.00 FEEEEEEEEEE $6.95 FEEEEEE for e ticket so they dont have to pay for postage and mail it to you! They took our $300 payment and charged us $6.95 cent fee for e ticket only to find out that they dont even have ticket available that they are selling they will let me know no later than december 3 and I purchased on November 5. Total $#*!ery with no guarantee of ever recieving a ticket all we get is sarcasm and condescension from the employees who insist we signed agreement this way even though their $#*!ty policies were only told after we made the purchase.

So I'm going to choose my words quite carefully here. I've read a lot of negative whining about the prices charged for tickets from this website. This is unjustified in my view. The person I spoke to was completely upfront about the charges, my card was charged exactly what I was quoted, and it was my choice to buy. If you don't like the price then don't buy. I can't say I'm generally in favour of this kind of business, but then I don't like Ticketmaster's stranglehold on events either, and OnlineCity provided a service to me when I needed it, and provided it with excellence. I missed my chance to get tickets through more legitimate means, and they got me into a concert I was desperate to attend at a not unreasonable cost. The website is easy to navigate and I was delighted with the service provided. They are what they are, people; scalpers/touts with a website. If you are okay with that then they may be your best option in a tight spot, and I wouldn't hesitate to use them again.

Thought I was ordering tickets to a comedy venue at Cleveland's Playhouse Square and the option for purchase tickets was rerouted to this city ticket site without me knowing. I purchased two tickets and got fake tickets sent to me UPS. In the middle of filing a lawsuit. How is this place even allowed to do business? I've also contacted the better business bureau and they said they have had several similar cases... it can't speak to a live person and the TelePrompTer is setcto getvyku so frustrated that you hang up and bang your head against a wall. Deceitful on every level

First of all, I am so confused. I purchased tickets through Vivid Seats. They couldn't find them anywhere! They denied me ever purchasing them even with my PayPal confirmation that they took $419.88 out of my account for Ed Shearen tickets in the New Orleans Superdome. Finally, after a dozen phone calls to vivid seats, my tickets finally appeared! Come to find out, they are actually from onlinecitytickets.com I guess? That's where my email confirmation is from even though I purchased them from vivid Seats. Concert is tomorrow night, and I'm nervous as heck they aren't legit.

THIS COMPANY IS NOT IN THE UNITED STATES THEY ARE IN THE DOMINICAN REPUBLIC

I shelled out over $900 + fees to take my wife and 10-year-old daughter to see the Ed Sheeran concert. Tickets were purchased 1 year in advance for a concert on 10/27/18. TICKETS NEVER RECEIVED! Charged the full amount with no refund.

When I questioned that the tickets were never received they stated that the re-seller provided them with adequate proof but my messages - InBox, Deleted, Junk, Spam, etc. are automatically stored by more than a decade - all were checked tickets never provided. When I asked for the proof that they were sent they could not provide. NO refund was provided.

NOTE: You will identify addresses in the United States but when you call customer support you will get someone from the Dominican Republic where the business is located. If you complain or have questions they will transfer you to a "Supervisor" who is either in the United States or has a very good American Accent.

Stay away from them like the Plague!

I have called the customer service number several times and explained that I was sold tickets to the wrong concert, placed on hold and was either disconnected or no one ever came back! I paid for 2 tickets and drove one hour to find out it wasn't the right concert! We turned around at the door, never saw the concert and I'm out of $150 dollars! I want some compensation for the miscommunication of the customer service representative, who is foreign and spoke limited English. I specified I wanted tickets for The Young Jeezy concert and he booked me for The Young Giant, me not knowing much about this artist and it was a surprise for my friend, I assumed that was the title of his tour! I would like someone to contact me and rectify this situation. I can be reached at *******727. Thank you.

I felt hesitant in buying, it started at $21 a ticket then by the end it was pushed to close to $30 a ticket before I realized it. I regret my purchase and tried to cancel after hanging up, my husband felt I was taken advantage of when it came to all the charges that came with it. I feel succored. That was way more than I expected to pay. I expected just sales tax, possibly 4 or $5 more but not $10, ouch. Won't ever by tickets over the phone again.