OneTravelReviews 1,673

I purchased a ticket using this site. My return flight from Tehran to Toronto is with Turkish Airline through Istanbul. In Istanbul, I arrive at SAW airport and should depart from IST airport. As a typical "Flight Connection", my assumption was that I deliver the luggage at origin airport and will collect them at destination, and the airline will take care of the luggage transfer. But I just learned that I should collect my luggage from SAW and transfer it to IST by myself. I called their customer service right after I learned the fact complaining that why they didn't mention this important piece of information while booking process! Their response in a very unprofessional and irresponsible manner was that "they do not provide every single detail about flights on their website". This was an important piece of information that could impact my purchase. I would have NEVER purchased this ticket, if I had known this ridiculous "Flight Connection" process. They have in fact changed the meaning of "Flight Connection"!
I understand that this might be due to Turkish Airline's policies, but as a third party website for booking process, they have to provide the customers with ALL important details that are required for booking decision! I NEVER NEVER NEVER use OneTravel in future and recommend everyone be very cautious if they use it. Do not trust them AT ALL!

I thought with this site I had found the cheapest roundtrip flights for a family vacation to Africa I could find. If that's what you're thinking as well don't bother. Please do not use any 3rd party booking, buy your tickets directly from the airline company and just foot the extra cost you're looking to save on. It's better to be safe than sorry.

This site has hidden fees, unclear cost, conversion rates, speculative charging, the list goes on. Personally, I think they keep this puzzling way of operating in order to trap you on purpose.

I bought my tickets and they didn't bother mentioning that they charge USD. I had to find out after i was humiliated when I when to pay housing bills and got rejected in front of everyone because my account was maxed out. By me using my canadian card, I am subject to conversion rates and extra hidden fees due them making the uncalled effort of converting my CAD to USD. Then when I asked to cancel they add cancellation fees of around 500.00 to each ticket I bought. Oh! Plus they have the nerve to tell me they'll be giving me my money back in billing cycles which can take weeks or month. Thanks for ruining my trip :)

VERY VERY VERY bad experience. They change my schedule, didn't give me details about it, they told me to call the airline company to deal with the change. I called non stop for a few days and no results. I asked to talk to a manager and a supervisor called me after two days. My flight is after tomorrow and they told me there is an issue with the ticket; I am waiting for a call back for about 11 hours and nobody called to inform me about my ticket. DON'T recommend! VERY VERY BAD SERVICE; UNPROFESSIONALS!

Stay away from this useless company. Deserves to be shut down. Booked a flight for two days time, a day later I still hadn't received my tickets and was told they couldn't process the transaction because it was a UK card and I had to send them an email from my work email' to verify. After hours on the phone costing me a silly amount in international calls, they told me I could pay with PayPal. After being on hold for another 20 minutes I was then told I couldn't pay with PayPal and that they cancelled my booking so I have to go on the website and rebook to use PayPal. By this time the price of the flight had gone up by $100 dollars. Didn't rebook, stick to skyscanner or directly through airline security. Would never use this website again even if they were half the price, not worth the hassle.

First of all, it took one hour to resolve my issue on the phone with customer service, which cost me $30 in international calls. Second, becuase the pricing some how changed on their end during my booking process, the booking did not go through WHILE I WAS AT THE AIRPORT and I had to then wait 7 hours for my new flight and pay another $100 for a new ticket. Lastly, every time I use their service (which I will no longer be doing), I am resubscribed to their spam emails. And I have to constantly unsubscribe.

I just want to inform that all travelers, please please please check review before buy travel Ticket (from another traveler) I cannot agree more. I have booked my ticket last year September and travel on April 2019. Once I finished one part of the trip; which was total nightmare. China Eastern airline did not provide me what I ordered (vegetarian meal) which they keep showing me the Ipad stating I don't have vegetarian meal. Well I went 17 plus hours without any food and they did not even bother to provide any other food. Well it's OK until after my first part of the trip I received a email from Onetravel stating that airline has changed my return flight. When I called I got to know that my flight has been cancelled. I was on the phone over three hours holding in four different days. Final answer was I would be getting refund some money may be less than 200 for each passenger and it will be after I finish my trip. I have bought the insurance but Onetravel stated that nothing will cover. Well if you want same experience please go ahead and book. My Return flight (itself) cost 1500 per person.

This is the worst booking agency I have ever used and will never use again. I called in less than 2 minutes after I booked a flight and requested a flight change because my layover was 9hrs. I was told I could not change my ticket without paying another $380... for a ticket I just paid $233 for. So, I call back again a day or so later to see if that was the case. I was offered to have my ticket changed at that time. But then he says that it has been over 24hrs so there was nothing that can be done. So, how in the hell when I called 2 minutes after I booked was told to pay another $380 by one rep, then told by another rep he could have changed it no problem within that 24hr period. You people need to get on the same page.

Unbelievable, they charged me for the insurance which i didnt add on. And COULDNT SHOW ANY PROOF OF INSURANCE PURCHASE

Tried to tell them that i didnt add it. The latest itinerary was emailed on 15 March, the insurance was still appeared as recommendation.

They showed me their record of debiting my card for insurance on the 17MARCH which proved NOTHING as it just their system record.
The most ridiculous thing is, i CANCELLED my booking on 17 March so how could i add insurance on the same day as their record of debiting money from my card?

IN CASE I DID add insurance on 17 March, i believed OneTravel might have sent me an email. But only cancellation emails sent on that day.

The reprentative who chatted with me stopped without any reason when i asked for itinerary showed clearly insurance was added on.

I believed One Travel tried to take money from me in that way. So disappointed

This website is absolute trash. Their customer service is absolutely terrible.
I booked a flight on the 23rd of December, and received a confirmation booking number, which I took a screenshot of and I thought I was done.

I thought everything was good to go, and I could breathe easy over the holidays.
I come back from the holidays to an email on the 3rd where I am informed that my booking "could not complete and needed a reentering of information". I do so, and find out that my flight went from $214 to $375.

I called the next day to get my fare back, and was informed that there was "nothing they could do" because fares are "subject to change."
I BOOKED MY FLIGHT AND RECEIVED CONFIRMATION, THAT SHOULD BE GUARANTEED.

When I called, they also tried telling me that my card was declined due to insufficient funds (which was BS- I had just paid my credit card to zero, as I do monthly), and when I spoke to a manager, SHE tried to tell me it was because I entered my expiry date incorrectly.
Now, they did call me later on the 23rd to inform me that there was a problem with my card, but I never received that message due to the holidays and I was heading out of town. So, I give them that credit.
But, them trying to lie to me and tell me it was my fault or my credit card's fault (called Mastercard, they never got a charge from Onetravel nor rejected any) and not taking any responsibility is unacceptable.
Trash customer service and a BS website.

If there was a problem with my credit card, I never would have gotten a confirmation booking number.

Will never use this website again.

I will never use One Travel AGAIN! I book a flight and hotel combo and had issues paying, my card keep getting declined, even when I tried to go through Paypal. My bank flagged the site for possibly being fraud activity ( was sent an email). Never had this issue with Expedia. Had to call bank. Thought the reservation issue was resolved but only the flight was paid not the hotel too. YET they sent me a itinerary making it all seem resolved. Only to get an email the next days saying my hotel reservation had been canceled due to declined payment AGAIN! I scrambled called and paid using the same card with an operator... My first time experience was aggravating, not good and I do not plan to use site again.

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

NOW

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

First time, I bought the ticket online and I can not pay for them. They send me the some emails to show " failed tickets ". So, I need to call to buy the tickets. They got me the $#*!ing tickets with different transfers airports. We need to transfer at Japan. 3 hours to change from Haneda airport to Narita airport. I need to take 1hours 30' to from Haneda to Narita and check in again with 3 hours. When they sold me those tickets, they didn't explain clearly for me. And when I called them, they just told me " so, did you want to change or cancel " yes! The way they worked on me. One more thing, they never told me " I need to pay the service fee " and they took me more $80. They just told me how much I need to pay and pay more for the ticket. Wooo... and, the impor things, 3 times charge in my account.
1= $1246
2= $1259
3= $1246

I am travelling with my 15 Months baby. They sold ticket to us: Vancouver-Nanjing-Kunming- Kathmandu. When we reached at Vancouver Airport, the airline(China Eastern) staff told us we can not go through China because transit time in china is more than 24 hrs and for more than 24 hours, we need China visa. We wondered, we claimed that Ticket is displaying less than 24 hour, why not? Finally we knew that One Travel sold us wrong ticket, the ticket dose not show the arrival time at Nanjing.

We called One Travel. After 1 hour waiting, the staff received our call, he was very rude, he did not help at all. He was saying, he did not understand our language, Scary?
We gave phone to China Eastern Staff to mention what had happened. It did not work. He put us on hold for 45 minutes telling he has to talk with manager, he did not help and said it is passenger responsibility.

We have to go so we requested china eastern staff and they changed the schedule after paying extra money. We have booked hotel at Kunming and China Eastern Staff told us that we can still use the hotel.

We reached at Kunming at 1.00 am, Now I am at Kunming with my baby. Hotel person did not show up. There is no money exchange, I can not use my credit card. I have no food for my baby and we are crying at Kunming Ariport now.

God help us.

Worst experience with Purchasing Ticket from One Travel

OH MY! The booking process was a nightmare! The website was inefficient! Hidden fees! Scam! Don't use this agency. Can hardly understand the English of the agents! Never again will I use this service! They said there was a charge for a airline person to bring the wheelchair for my disabled aunt - not for the wheel chair but for person to bring it! DO yourself a favor and DO NOT USE One Travel/Cheap Flights

After researching trip Vancouver to Ottawa, I was sent a link by OneTravel.com. Their price seemed good. As I was a Canadian, in Canada, booking a Canadian airline to and from a Canadian city, I was choked to find later that I had been billed in foreign currency (US dollars of course) They also charged me for seat booking and travel insurance, either of which I knowingly signed up for. (All in the fine print apparently) After one hour on the phone, they agreed to take away their service fees only. They suggested that I should have used OneTravel.ca, who of course never contacted me. This company is not upfront and Canadian airlines should not be using them.