OneStopPlus

They argue with you. They come up with excuses and when you call them on their lies, they tell more and argue more. They never told me my shirt was not being sent to me, they said I had it sent to the wrong address, yet the pants I ordered on the same day came to the right address. Then they said my phone number was not on the order, but yes it was, they do not communicate and do not act like proper adults, they must be foreigners? I am so angry I will never order from them again!

The prices are okay, the quality is some times to be desired and sometimes awesome. One time I ordered a shirt, and it was COMPLETELY different then the catalog, I sent it back, and they sent it back to me, a bit weird. Also i just bought a night gown, and it said slippers come at a discounted price, I never got the discounted price. For some reason this website also goes down every night at midnight for half an hour to 3 hours, it really upsets me cause this is when i'm up and my kids are in bed. Very inconvient!

I placed 5 orders on site. I got the mail confirmation from them that these are being shipped. In the order status, they mentioned it is shipped. But didn't receive it for many days. Talked to customer service rep, she said that order was cancelled as the coupon code that you used was not valid.

1) If coupon code was not valid, they why was it accepted

2) If Order was cancelled, atleast send a mail that order is cancelled because of whatever abc reason

I received someone else's order and when I explained that to customer service I was told I could NOT send back clearance items...I ordered clearance items but, I DID NOT receive anything in my order...VERY, VERY POOR CUSTOMER service, they WOULD NOT mail me a return shipping label. They've charged me for something I DID NOT receive. They finally sent me a label via e-mail and told me to take it to the post office. I had a hard time pulling it up on my phone, but, I finally did and when I took it to the PO the postal clerk told me she COULD NOT scan it to make a label. This was very stressful for me, I am a 70yr old woman...SHAME on this company---NO wonder they sell under so many company names. This statement is the truth and I swear to it.

I ordered 5 items in Dec. Received. 4 of 5 didn't fit. Returned with THEIR label, THEIR packaging, delivered INSIDE the post office. Now they can't find it and I am out $150 because they say their label wasn't scanned. They won't even hold the file open past 60 days to continue investigation. If you want to throw away your money, shop here. I NEVER WILL AGAIN!

If you do decide to order, try on immediately and either return or exchange immediately or you are stuck with clothing that does not fit. Items must be RECEIVED back within 60 days of ship date! Not date you received. I tried to make an exchange today and they would receive the package back 2-3 days after the deadline. They aren't willing to do ANYTHING! I'm stuck. Can't return either. VERY unhappy and I will not be ordering from OneStop again.

Charged an outragous shipping and did not get here on time. Called multiple times could not talk to anyone. Emailed Onestopplus.com. After 3 emails finally got a response on July 11th, 2021. They would help me on the shipping. Said they could not help it did not arrive on time. I will not buy from them ever again period.

Horrible terrible! Stay away from this store. I order some sheet sets and two comforters, but the confirmation email showed up totally wrong things. I have my print out order confirmation in hand which showed the correct things I ordered. I called costumer service and told them the order is wrong and they complained that I did it wrong and they can not cancel the order. The person on the phone is very rude and inpatient. I will call my credit company and will not pay for the order. I am so disappointed and very regret making an order from this store.

I have used Roamans and OneStopPLus for 20 years. I loved to browse. Now it is a night mare and I give up even when I am TRYING to buy something. It is so User unfriendly now. If is isn't broke, don't fix it.

I have been happy with this company up until now. I purchased 2 parcels of clothing in excess of $400 +. I returned the items after the 90days (which the website said would be a credit note and I was OK with that as I wanted to purchase more) - but now after many attempts - though the "contact us" part of the site as they won't provide an email address to that I can talk to a real person - they have my $400 + of items and they are now refusing to give me a refund, or a credit or even send my items back. So they have my goods which they will probably now resell - and they won't give me a refund or even half the amount in a credit note so I can buy more items. Extremely disappointed with onstopplus.com and I now believe they are very dishonest and feel they can 'rip off' the online customers... Very unhappy in deed - and I would warn other to be cautious...

HORRIBLE CUSTOMER SERVICE! Their shipping is higher than anyone else and they take their sweet time getting it to you with no communication whatsoever. I would give them a zero star rate if I could. How are they still in business?

This site(s) used to be my go to. I placed an order on April 20th. Today is May 18th and I STILL don't have it. Spent 45 minutes on hold this past Monday. Was told "It will be shipping out Wednesday or Thursday." Nope. Still showing 'in processing'. Also, I asked for a refund on my shipping ($20), since it's been basically a month. No, they 'don't do that'.
I'm honestly disgusted.
Oh... and they have this big stupid note above your order info saying "Due to COVID" *SHIPPING DELAYS* are happening. 1, it's not May of 2020... I'm pretty sure things aren't still THAT backed up anymore. And 2, they are blaming it on the shipping partners. But... if you haven't processed the order, how is that shippings fault?

I've ordered from Roamans and Woman Within for years. Now that One stop plus has a corner on all of the plus size clothes they have become the worst company to do business with. Shipping takes up to six weeks to arrive. If it ever does arrive. They make you wait two months before they even consider looking into where the shipment went, when it clearly shows in their own tracking that it never left the warehouse. They have one warehouse in Indiana, I live in Michigan. How can they lie to me and tell me that they don't know which shipping company they used. It clearly states on the USPS Informed Delivery site that they requested a shipping label created and they never received the package. If you do call customer service, they yell at you before you get a chance to ask your question. If they ever do arrive at a solution, the item is sold out or one that can't be used due to season change. I'm so fed up with all the "passing the blame to the customer". As of today May 15,2021 they owe me $211.69.

Ordered 4 items from the site & had to exchange 2 for size - in MAY 2021. I returned the items via their label & it took 2 months to get credit for the returns. The exchange items STILL have not arrived (it's 7/23/21). Horrible customer; can't cancel the order, can't get customer service on the phone (they hang up); emails take more than a week to get a response. I WILL NEVER ODER FROM THEM AGAIN!
Save yourself the grief & AVOID "fullbeauty.com" & "OneStopPlus.com" - they LIE CHEAT AND STEAL.

Trying to get status on my order was insane. When I called customer services the rep couldnt answere my questions. I emailed customer service serval times and all they would tell me is that if I paid more for better shipping then I would have my order by now. I orderd over two weeks ago and all my order says is: in process. When I click on the order it says it does not exist! Save your money and sanity and shop else where/ I wish I had the ability to give negitive stars!

I placed an order in March and paid by Paypal. One item was backordered until April (not a problem, it wasn't a rush item). Main order arrived in March, backordered item arrived in April as expected. In May, they sent me a collections notice. After about a half an hour on the phone with them, it turns out that the Paypal transaction hadn't gone through for the backordered item (a problem with their processes, not my account). They tried it again a few days later and it went through without a problem. The collections department was never notified that it did go through, so they proceeded to contact me. Bottom line--they created a situation, resolved it but didn't communicate that internally, and then made it my problem. Super shady.

I placed an order a lil over a month ago. But all that I have to show for it is a receipt. That says shipped with an invalid fedex # with a withdrawal from my bank account. Numerous emails unanswered about products I'll probably never receive. SAVE YOUR $ AND GO SOMEWHERE ELSE!

Colossal bad service and they won't answer their phone or emails. I ordered a mens sport jacket and they sent me a womans floral print top. This is an Amazon associate store?

Horrible service and items not sized right! My daughter asked for a black shirt off the website for her birthday. It was $28 but I had a coupon for 10% off and free shipping. They said that I couldn't use the coupon and shipping was $9 because it was from one of their "venders" - whatever that means. I ordered the shirt anyway since it was for bday gift. The shirt was a size 2x but it fit more like a size large, so I had to return it. Paid my own priority mail postage and tracked when it was delivered to their address. Two weeks later - no refund - so I call. I am told that because the item is from a "vender" it will take 4 to 8 weeks to process my refund and "Oh, by the way," $7.50 will be deducted from my refund for processing the return. So this shirt ended up costing me $43 by the time I paid return postage, and they are going to refund me 21.50 in a couple months.