This company goes under many names, it should be investigated as a scam. I purchased goods, (foolishly), they were quick to take my money, $499.49 worth. No invoice, no purchase details, nothing came. Made inquiry with bank, this prompted a very short response which again had no details, other than they do not accept the goods have not been delivered until after 31 days. They trade under these names; OneStopPlus, womanwithin, ROAMAN'S, Catherines, Jessica London, ellos, ACTIVE for all, INTIMATES for all, SHOES for all, SWIMSUITS for all, Bryland Home, KINGSIZE, fullbeautyOUTLET 12 Brands 1 Easy Checkout FULLBEAUTY Brands
©2022 FullBeauty Brands Operations, LLC. All rights reserved.
ONESTOPPLUS® is a registered trademark of FullBeauty Brands Operations, LLC.
They have indicated they are registered with California Transparency in Supply Chains Act
2300 Southeastern Avenue
Indianapolis, Indiana *******
Attn: General Counsel
No matter what number I call no adequate response or no response.
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Don't wait, get onto it straight away. They do not send even an email with an order number of contact or even recognitions a purchase was made, but the money came out asap.
None, goods have not been received. All attempts to contact company have failed, used the chat service - that failed, contacted my bank - currently that has failed although back onto local branch today. NEXT STEP Australian Consumer Affairs, and whatever other organisation I can find.
BEAUTIFUL CLOTHING.
They have some O. K. stuff, at first glance. Most of it is very cheaply made. Very few 100% cotton or linen items. Mostly stretchy knits or chiffon, which is really just polyester and so sheer. It does not hold up to more than 3-4 washings.
Now, if you stumble upon something that is a good price and you love it, they are phenomenal about having promotional codes. Really good ones. 50% off one item is fairly common for them. So google onestopplus.com promo codes because the ones they offer you at the site are not as good.
Granted, it can't be a sale item but still, with the few decently made things they make, fifty percent off is a steal.
I got a great coat at the end of the season. I know it retailed for 125.00 and I paid 15.00 for it. You have to be able to check in because they put stuff on clearance every day. I also think they are out of stock on some of the more popular items fairly quickly. So once again, you need to check in often.
I found that overall their sizing is way off. I wear a xl top in regular misses, sometimes a large, and even though onestopplus.com says a medium is a 12, it is more like a large 14/16! Most of the time.
I can't shop there for more than tops, my bottom (tmi) is a size 8/10 but like I said, if you take the time, search for coupons and shop at the end of each season for the bargains, you can do O. K.
***Customer service sucks. Sorry, but it does. First of all, the first call you make is not really customer service, it's like a clearing house to filter out the easy things like placing an order. They have to reroute you for serious issues, the first line of defense is a generic call center. No account help and they can't really deal with any major problems. Case in point:
They had a beauty product listed in five different colors (hair product) so blk, brwn, blonde, auburn/red, light brwn. I wanted the light brown but there were NO options listed on the drop down menu (NO Colors) and they used the same picture on the bottle for all colors.
I called, they said "Oh yeah! I see that"! Great lady, can u fix this? Which one is light brown? She did not know, said she would call her supervisor, she did not know either... fast forward about 6 months. Checked product again and it still didn't identify which item to buy for each color. And on to a year later, same thing. I did call and tell them it has been like that for over a year... they didn't seem to care.
Biggest pet peeve, they do the backorder shuffle. Item will say in stock until they actually try to fill the order... and then you check the order status and you get a big ole surprise! Backordered. Which, by the way, they rarely inform you of. Best to order using a credit card so you can either wait or cancel right away because many, many times the date they give you is not anywhere near the date it actually comes in. Also, they are famous for sending you the dreaded email saying "we're sorry, the item is no longer available to us"! So basically, you are never getting the item you paid for.
Hope this helps. Not trying to rag on them but they do need to step up their customer service and ordering (order filling) process.
Cheers,
AnnieM