All they do is put fake jobs and send those as leads to all the registered traders, charge money to all traders and nobody gets the job. Fraud business. They will charge you for 20 fake leads and then award you a small job worth few dollars to keep you going and show that portal actually works.
Received 3 quotes within hours of posting my work request. Of the 3 quotes received 2 came on site the next day to view the site before submitting quote and the other supplier had previously provided work and was familiar with the site. The successful supplier completed the work required the following morning. All up from submitting quote request to the work getting completed was about 3 days. Excellent outcome, professional supplier and completed on time and at the right price. Oneflare is the most convenient way of procuring services and saved me all the leg work.
Given extenuating circumstances I asked to cancel my subscription with OneFlare. I thought it would be reasonable given that I have really severe circumstances affecting me (which I explained to OneFlare) at the moment that I request a refund for my subscription fee. Oneflare would call during work hours so I was unable to pick up, and every time I tried to get a hold of my account manager I would be met with instant voicemail. I left voice messages with the business to call me back but no response for a week. Finally got a hold of somebody and had to wait for the account manager to call me again. I was met with hostility that I didn't notify the business within 15 days to cancel my subscription, I explained to the account manager that I had extreme circumstances and I was pushed for time to use the OneFlare platform due to family issues and full time study - her response: "Oh but you can still use the platform to create leads." I just wanted a refund given that I am having family troubles and can't commit time to creating leads. Really frustrating and horrible experience with them. I wouldn't recommend the site to anybody as the subscription fee is ridiculously high, you need to go out of your way to ask your previous customers to review you on the site, and while they "promise" leads it is very hard work basically cold calling people to get jobs.
Hi Chloe, Thanks for your review. I'd like to have a look into this so I can provide feedback to the team. Please contact Evan via support@oneflare.com.au
Oneflare has being more then great for my business. Once you work on your profile and make sure you get good reviews for your work, it becomes much easier getting leads. This is where the paid subscription comes in. With a good profile and paid subscription my profile is featured for up to 25 suburbs that I choose. This really does boost the leads you get.
Very important to understand, you have to put in work. Don't just subscribe to Oneflare and expect leads to fall on your lap. You have to work on your profile and be quick to quote and follow up when you get leads.
Hi, will like to say that was super easy and fast to get quotes. At the end we didn't required the service. However the website and the facility to be able to compare was great! Will keep that in mind for anything in the future!
I used Oneflare to locate a qualified building inspector to perform a pre-purchase pest and building inspection in Landsborough. I received two quotes quite quickly. One came through in just minutes and the supplier phoned immediately to ensure I understood his offer. He was professional and courteous and even offered a discount because I had sourced him through Oneflare. I accepted his quote immediately, being impressed with his efficiency. I was delighted to hear that he gets a lot of business through Oneflare. It's great to hear that small business operators have access to this affordable mechanism for attracting clients and growing their business. The site is very efficient and easy to use and a great convenience for people looking for service suppliers.
This is a parasite company, and it all seems a bit to good to be true and it is. I like most people trusted this company and paid for several leads with no replies what so ever. Do not use this company!
Hi Michael,
I can understand that it can be frustrating when you quote on leads and receive no response from the customer. We have safeguards in place to ensure that if you cannot get in contact with a customer within a certain period of time, we are more than happy to help follow up that customer for you. If you ever have any concerns or issues with a job that you've quoted on, please contact our Customer Happiness team on 13 18 18 so we can help resolve any problems you may have.
Thank you,
Oneflare
I have been a valuable customer with oneflare and I signed up for gold plan, due to health emergency, My credit got expired for almost $300.00 If I am buying a credit, the credit should stay in my account even if I dont use it.
I am very dissapointed with their policy and I would highly reccomend to refund that credit or else I am closing my account.
Hi Vinojan, Oneflare is here to help. Please contact our support team via support@oneflare.com.au. We'd be happy to see what we can do to help you.
I used Oneflare to get a gardener in and 3 gardeners responded to my request almost immediately. We got 2 of them out to quote and they were prompt to come out to my place and quote. I couldn't have been happier with the response. It took the pressure off me to try and contact gardeners personally. I just didn't have the time and energy to do that.
Hi Faye,
Thank you for your feedback. It's great to hear that you had a positive experience with Oneflare, and that we took away some of the burden of finding a gardener for your job. We look forward to seeing you use Oneflare again in the future!
Fake advertising effecting other businesses! They say 10 best asbestos removalists in Brisbane, yet every single junk company they recommend is on their third party site paying them fees! Jims Asbestos removal had a lot of bad google reviews until they shut down their google acount and created new ones. These people also don't verify if the asbestos removal service is even legal.
These companies should be shut down. No qualifications & just bum off firms that put the actual work in to get licensed and qualified.
Hi Cole,
Thanks for getting in touch with us about this matter and taking the time out to write us this review.
The businesses who make up those top 10 are there because they have been voted so by customers through reviews posted on Oneflare. We allow both positive and negative reviews to be posted by customers so a transparent image of the businesses' professionalism is presented on their Oneflare profile.
The businesses you see on that page (https://www.oneflare.com.au/asbestos/qld/brisbane) pay to quote on leads that come through Oneflare as customers post them, but their ranking is determined by the completeness of their profile and the amount of reviews they have. It's up to each individual business to upload their relevant trade licences, certificates and insurances for us to verify and put onto their profile to be displayed to potential customers who can then make an informed hiring decision during their research stage.
If you're interested in listing yourself on Oneflare and building your profile to gain extra exposure and a spot in this list, you can give our friendly New Business team a call on 1300 441 593 for more information.
I hired Al for a major bathroom renovation, Others quoted 4 weeks time frane but Super Al had the job complete in 2 weeks. Now I've got a million dollar 5 start hotel bathroom. But without the prize tag. He has a team. They know what they're doing. They're swif, trusted, and fair on price.
I now have Al on speed dial ready for my next reno. Al is the managing director you can contact him on *******098
Baz from Nundah 4012
I needed a removalist with little notice and limited funds. I contacted Oneflare and less than 24 hours later I had 3 quotes. I read their reviews and engaged a removalist within my budget. Simple easy quick outstanding. Thank you Oneflare.
I moved cities 5 years ago, I got a new job, a new partner, even a new doctor, dentist and lawyer... I was set... Except I didn't have an accountant, that's fine I will find one and get that sorted at Tax time... which quite happily came and went again 5 times, yes FIVE times before I could overcome the overwhelming anxiety to even begin the look for an accountant. Then I find OneFlare, in literally less than it took to get to the next Ad break in Melrose Place - I had logged on, created my account and listed the job to find an accountant... Next minute the phone rings, 45 second conversation, then I'm having sipping lattee's with my new accountant in no time, collated the information, accountant did the rest - tax file claim submitted and I am one very happy (and compliant) citizen! - Thanks OneFlare, where have you been all my life?
I had never hears if rhis site and of course with wedding planning was apprehence at first however I was very suprised and happy. I received at least 3 responses within 24hrs and all were very professional, great customer service and reasonably quoted. I ended up hiring Kerin & Joy celebrant sisters who have been amazing to deal with. I would definately recommend them and this site.
I contacted Oneflare and within minutes I was contacted by three tradesmen offering to give us a quote on doing our job of pointing and painting our roof. Within three days we had selected a tradesman and exactly one week after contacting Oneflare we had a tradesman on site prepping the job :)
I have just been informed that if leads are uncontactable or do not respond suppliers only have 72 hours to request a refund on that lead otherwise your Refund will be declined. We feel this is not enough time!. Sometimes we may not get hold of leads for afew days! This new 72 hour time limit was put in place on the 3rd January 2019 When most tradespeople are closed down for the xmas break. I was informed I should have read the email that was sent out on the 3rd January. I found the email in my spam folder and no where in the body of the email does it mention a 72 hour time frame to request refunds. I guess this is just an extra way for them to make money. When I mentioned this to them they claim you have to 'click' through the email to 'Find Out more.' A very disappointed long term supplier on Oneflare. I guess we are just a number now.
And why is there no customer service phone number advertised anywhere?
Hi R E,
Thankyou for reaching out to us, we're disappointed to hear you haven't been able to take full advantage or our new refund policy on unresponsive customers yet.
We apologize the email wasn't more detailed. We included the main points of the change and why we were changing it and then urged the reader to click the link to be taken to the Help Centre article we had explaining all the finer details.
We understand that we implemented this change just after the start of the year and so some businesses were on holidays and may not have opened the email, or, in your case it had directed to your Spam folder. This is why we had a banner displayed at the top of your account with a link to the detailed Help Centre article.
The reason Oneflare implemented refund requests is to give businesses easier and quicker access to refunds and to encourage you to contact the customers immediately after quoting - which has been proven to be the optimal time to get in touch with them. If you're unable to get in touch with a customer, you can request a refund at anytime within that 72 hour period so we can investigate for you.
You stated that sometimes you don't get hold of leads for days, the refund request is the perfect remedy for that. No more waiting around trying to contact the customer, just let us know they're not responsive ASAP and we will take care of the rest.
Regarding our contact number, you can find this on the 'Contact Us' page which is linked at the bottom of our website along with other helpful information about Oneflare.
Give us a call on 1300 306 727 if you'd like us to go over the refund request in more detail so you can take full advantage of it.
This is a rort, good money making for them and bad for us the worker.
There is no way of auditing the leads and ensuring they are genuine.
They say they only send out 5 leads, but who checks they don't send out to 10 or 50 and then they get 10 x $7.
If I am the only lead then I get the job it is and investment.
If I don't get a lead then it is a waste of money.
They could be using bots sending out false leads.
How do I know they are real people and not false leads, there is no way of monitoring.
The person requesting to get 5 to 10 quotes should pay the $7 for getting Oneflare to arrange for 5 - 10 quotes.
Hi Craig,
Verifying job requests come from real customers is something we take seriously. Every job request that comes through is checked for validity by our team to ensure that it is a real lead and then sent out to businesses. If the quotes sent to the customer by a business, are not viewed or the customer changes their mind, we are able to return the quote back to the business. It’s also important to note that we only allow three businesses to quote on a lead - not 5-10. Our platform is intended to give all businesses that quote on a job a fair go to win it.
Thanks,
Oneflare
I used Oneflare to find a removalist company and was very happy with the results. I was given 3 excellent quotes. It was easy to correspond with each company and to choose one and decline the others. If needed I could have received further quotes. A great service, very useful.
I was looking for a quote for a removalist for a short distance move. I sent my request and was contacted by three reputable companies within an hour. I was very happy as it took out the hassle of having to shop around.
You quote and quote and no one cares and they are just want cheapest job and each quote cost you $20 and you will have to pay even if you dun get the job, waste of time and money, system is full of crap, you find them on top link at google search doesnt mean they are good.
Hi Tak,
It's disappointing to hear that perhaps you haven't had as much success with Oneflare as we would have all hoped for. Our platform is intended to help businesses grow by sending them quality leads that they have the freedom to quote on, and is intended to give businesses like yourself a positive return on your investment. We do know that customers spend a long time evaluating their options - and look at completed business profiles as well as assessing reviews on the platform before making their decisions, which aren’t always made on price. We can suggest that you call our Customer Happiness team who may be able to help with advice on how to win more work with Oneflare. We have a locally based team, who are available from 9-5 and are ready to provide insight on jobs being won or lost. Please contact us on 13 18 18 should you wish and we can better assist.
Thank you,
Oneflare
Overview
Oneflare has a rating of 3.2 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 4th among Service Marketplace sites.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
- Visit Website
- Sydney, NSW, Australia
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sunny,
Thanks for reaching out. We can assure you that this is not the case - every job request that comes through is checked for validity to ensure it is real, and then it is sent out to nearby businesses as a lead. However, there is the possibility that the customer chooses to go with another business that has quoted on the same job, and in that case, the other businesses have not won that job. There are some cases where the customer doesn't see a quote that a business has sent and paid for, or the customer no longer needs the job done. In that instance, it is possible to have the quote refunded to you.
Our wonderful Customer Happiness team are always willing to help resolve any issues or concerns you may have, please call us on 13 18 18 or send us a private message so we can address these issues.
Thank you,
Oneflare