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Oneflare

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Australia
1 review
0 helpful votes
Follow Julie J.
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The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Date of experience: December 29, 2021
Australia
1 review
1 helpful vote
Follow Arj G.
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As a small business owner I was hoping Oneflare could help however they do very little. Authentic customers are few amongst the many that post jobs. There is so little information available that's it's impossible to grasp the customers needs let alone provide an rough quote. So you are required to pay a fee in credits between $10-20 (which is on top of $430 every 3 months just to use the service) to open up communication to the customer only to not get a response from the majority of them. When queried about the lack of detail, I was told by the sales member * that more customer information would be available once I upgrade my plan. This was a lie and I was mislead. I asked for a refund on that basis. This was denied. That's false advertising and I'm raising this with the office of Fair Trade.

*Personal information redacted by admin

Date of experience: May 3, 2021
Jenny A. Oneflare Rep
over a year old

HI Arj G. Thanks for your Review, I beleive we reached out to you and provided you with a refund after reading about your experience on another platform. Please contact support@oneflare.com.au if you have any issues.

Australia
2 reviews
2 helpful votes
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ABN, verified, insured mean nothing
October 19, 2022

They don't help when an incident happens, our property was damaged severally. Don't be fooled by their website saying a business is verified or insured it means nothing! This is just a way they advertise and look professional but when push comes to shove means NOTHING. They listen to you and they contact the other party when you complain but that's it. They advise you they can't do anything more than that and basically end it politely with a bad luck.

Date of experience: October 19, 2022
Jenny A. Oneflare Rep
over a year old

Hi Joe, thank you for your review and we are sorry to hear about your negative experience. Please be advised that businesses who has a valid ABN are welcome to register their business thru Oneflare.
We do baseline verification process to ensure the quality of the business and we recommend them to submit documentations which will be published on their business profile once verified.
We also encourage our customers to undertake their own research before engaging a service provider by reviewing the business' profile on Oneflare. Please know that Oneflare is not a legal authority and cannot demand a resolution or a refund from the business itself. If the issue is not resolved or if you are unhappy with the outcome, we suggest that you seek legal advice from Fair Trading or the appropriate Government body in your state. If necessary we are happy to assist with any investigations.

Australia
1 review
1 helpful vote
Follow Nataliya T.
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Be aware, the salespeople lying to you get you on a subscription, and you can cancel anytime. You are not. You would not able to cancel anything unless you give a 14 days note, which isn't easy to do as well, they not calling you back or answering emails.
Not happy at all, I didn't use any lead, just wasted my money.
Don't trust them.

Date of experience: October 10, 2022
Jenny A. Oneflare Rep
over a year old

Hi there, thanks for your review. We are disappointed to hear about your negative experience on our platform and would like to look into this further for you. Please contact Evan via support@oneflare.com.au

Australia
1 review
0 helpful votes
Follow Karen P.
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Great customer service and workmanship from Michael Wollner. A leaking shower, he fixed more than quoted and stuck to his original quote. Made sure everything was in top working order, taking pride in his work. I would highly recommend him for North East, SA. Work. Thanks Michael. I will be back for any other plumbing work needed.

Date of experience: April 2, 2023
Australia
1 review
0 helpful votes
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Matthew's team painted our 90+ y. O. weatherboard in Brunswick. They were thoughtful, considerate and prompt in attendance and the price was very reasonable. The few items that needed to be re-visited were attended to promptly and cheerfully, even though they had been fully paid. We would not hesitate to engage Matthew and his team again.

Date of experience: June 23, 2021
Australia
1 review
0 helpful votes
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Window cleaning
March 15, 2021

Charlie and his men were fantastic at cleaning our windows through our whole house. They were very professional and Charlie was happy to go beyond his cleaning. Would highly recommend Charlie
And cleaning his windows.
Sophie

Date of experience: March 14, 2021
Australia
1 review
0 helpful votes
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I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.

Date of experience: July 8, 2023
Jenny A. Oneflare Rep
over a year old

Hi Catherine, thank you for your review and bringing this matter to our attention. We are sorry to hear about the experience you had with the business you found through our platform. We do not condone or support fraudulent behavior, and we take any reports of such activity on our platform very seriously. Please reach out to us via support@oneflare.com.au so we can action on this further.

Australia
1 review
0 helpful votes
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Tree Lopping
January 13, 2022

The Tree Mechanic removed 5 Cocos palms and one cotton palm. Quoted a reasonable price. Had good communication. Were careful not to damage any of the retic, surrounding plants and the neighbours plants. Cleaned up after the job, cut and stacked on the verge as required by Joondalup City Council.

Date of experience: January 12, 2022
Australia
1 review
0 helpful votes
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Disappointed
October 31, 2021

I have used Oneflare two times and both times have been disappointed. The first time I put a job for the repair of a TV and had zero replies. This time I wanted my carpet steam cleaned. I placed the job, a man rang and gave a reasonable quote. We booked a date and he gave me his phone number. He was to ring and confirm the time, I never heard from him. I rang the number that he gave me for three days, no answer, and he never showed up. I wrote an email and sent to Oneflare and advised them and have had no response to my email. What can I say!

Date of experience: October 31, 2021
Jenny A. Oneflare Rep
over a year old

Hi Ann, I'm sorry to hear of your poor experience and lack of support. I'd really apprecaite your feedback so I can have a look into this further. Please contact Evan via support@oneflare.com.au so I can try to track down the email you sent us. I'm also sorry to hear of your poor experience with the business you arranged a carpet steam clean with. I recommend leaving a review for them on their Oneflare page and would be happy to assist you with this.

Australia
1 review
0 helpful votes
Follow Zane A.
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Subscription trap gouges people who want to leave
November 21, 2022

The clientele oneflare attracts are predominantly tyrekickers and nickel and dimers. They want skilled tradespeople for the price of a 16 year old hospitality worker.

Moreover oneflare has an unfair contract term that makes you cancel your account in writing *15 days before your next monthly payment is due*. There is no need for this.

2 weeks isn't long enough develop an informed opinion about whether its any good or not. You need a full month. Oneflare shouldn't gouge new users for an extra months payment if they decide the platform isn't much chop.

Cancelling a subscription is instant with one click of a button. Its a largely automated website that connects tradies to leads. You are either signed up or you arent. The idea that oneflare needs 15 days to "process" cancellations is absolute garbage.

Oneflare intentionally traps people into paying for an extra month by making it unnecessarily onerous to cancel with this 15 day rule.

Steer clear! Dodgy AF.

Date of experience: November 21, 2022
Jenny A. Oneflare Rep
over a year old

Hi Zane, thanks for your review. I'm disappointed to hear you've had a poor experience with the leads. Predominantly we find that customers using Oneflare hire the business with the most reviews and price is not as important as the reputation and qualification of the business they are hiring.
The 15 day cancellation policy is disclosed to businesses when they sign up. If you are in a position where you are not sure if you are willing to continue I would recommend requesting to cancel your plan just in case the remainder of your experience shows Oneflare will not work for your business. You can always choose to sign up if you change your mind later.

Australia
1 review
0 helpful votes
Follow Kylie W.
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Over night success
October 30, 2019

From one new business to another new business - Joining Oneflare made the difference between closing my doors to staying open, literally overnight. Oneflare's support staff are there to help you grow your business and create success. Oneflare customers are waiting for you to quote them and get the job done, don't think about - just do it, you will not regret your choices. Make the call today and watch your business start growing tomorrow :)

Date of experience: October 29, 2019
Australia
1 review
0 helpful votes
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Rubber Ducky bathrooms
August 10, 2020

We were rapt with the service provided by Rubber Ducky when we embarked on the daunting renovation of our bathroom. Owners, Mal and Leah, were very helpful from the beginning of the process, accompanying us to bathroom showrooms and making recommendations and suggestions as the job rolled on. All of the workers involved in the job: demolition, tiling, plumbing, electrical, sheeting and final fixes: were meticulous, prompt and friendly. We would highly recommend them to anyone looking for a new bathroom.

Date of experience: August 9, 2020
Australia
1 review
0 helpful votes
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Happy Happy Happy
September 5, 2019

Great service and follow up call, with a good result. I was called within 10 min of sending out an email by Mayank at Make My Website. We met the next day and decided to use there services three days latter so looking forward to working together.

Date of experience: September 3, 2019
Australia
1 review
1 helpful vote
Follow Stephanie N.
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Amazingly fast service, even after hours. I enquired on a service and it was booked within 5 mins, quotes came through very quickly from multiple suppliers. So much easier than doing my own research through individual searches of companies

Date of experience: August 6, 2019
Australia
1 review
0 helpful votes
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Easy as 1, 2, 3
September 19, 2019

Each time I've posted for quotes on Oneflare I've had immediate and positive responses. Accepting 3 companies to quote is plenty for me as it can otherwise be overwhelming. Thank you Oneflare for providing such a great service. I will always recommend your website.

Date of experience: September 18, 2019
Australia
1 review
0 helpful votes
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Within 30 minutes of the advert being submitted I had three replies by way of two telephone calls and a text message. Each introduced their business and enquired how they could assist.
I arranged for the two telephone contacts to meet me on site to review the works required. Both businesses turned up 'on time' and were very professional. I am waiting on their quotes which should be emailed this week. Great service.

Date of experience: August 27, 2019
Australia
1 review
0 helpful votes
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Excellent support
July 30, 2019

OneFlare gave incredible support when posting my job as for a tax accountant. I was communicated with frequently and at no time were my questions unanswered. Top marks OneFlare! I will be using you again.

Date of experience: July 29, 2019
Australia
1 review
8 helpful votes
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Unqualified leads
April 11, 2018

Oneflare do not verify that a customer is genuine. Anyone can post a job for anything and leave a fake number if they like. Oneflare just puts an automated price on it based on a few ticks in boxes and then sells it to unsuspecting business operators.

I thought the leads were verified. Overpriced for the quality provided. Avoid unless you are really hard-up for business.

Date of experience: April 11, 2018
Oneflare R. Oneflare Rep
over a year old

Hi Daniel,

Thankyou for your feedback!

At this time, depending on your category, leads will be priced based on a number of factors such as the value and location of the job. Lower value jobs will be price lower and vice versa. The cost to quote will also be specified to you before you quote so you can pick and choose which leads to spend your money on.

With our leads, you can also be assured that the customer you're quoting for is verified with our Verified and Supplied features. If the phone number says it's 'Verified' you'll know the number has already been checked by Oneflare and is correct so be sure to look out for those. We will keep you updated along the way by letting you know when the customer has seen your quote, reviews, website and profile.

We will also refund your quote if the customer indicates they're not longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.

We hope you continue to quote with Oneflare as we grow and improve with feedback such as yours.

Australia
1 review
0 helpful votes
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OneFlare saved me time
September 3, 2019

I needed some concreting to be done. With OneFlare I had responses from the people interested in quoting and they showed up to measure and quote! That is simply NOT how my research was progressing up until then.

Date of experience: September 2, 2019

Overview

Oneflare has a rating of 3.2 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 4th among Service Marketplace sites.

service
26
value
24
shipping
4
returns
9
quality
18