• Oneflare

Oneflare

Overview

Oneflare has a rating of 3.49 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 2nd among Service Marketplace sites.

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
30
See all photos

What reviewers want you to know

Positive highlights

  • I have found that the refund policy is reasonably fair when the client makes no attempt to contact the operator.

Critical highlights

  • 3 quotes, thats misleading for how they target businesses.
  • When I eventually did get through 24 hours later, (had to ring 4 times) I got told it was probably my fault.
How would you rate Oneflare?
Top Positive Review

“Compliment”

Gayil F.
10/8/23

Adrian from Tilly's Electrical. Highly recommend Adrian for your electrical work. On time efficient and a delight to work with.

Top Critical Review

“Appalling experience. Beware!”

Catherine A.
7/8/23

I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.

Reviews (296)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 quotes (10) 24 hours (6) customer service (9) business (67) job (90) refund policy (3) customer doesn (3) fair trading (3)
Thumbnail of user joes2654
1 review
1 helpful vote
October 19th, 2022
Verified purchase

They don't help when an incident happens, our property was damaged severally. Don't be fooled by their website saying a business is verified or insured it means nothing! This is just a way they advertise and look professional but when push comes to shove means NOTHING. They listen to you and they contact the other party when you complain but that's it. They advise you they can't do anything more than that and basically end it politely with a bad luck.

Service
Value
Shipping
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Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Joe, thank you for your review and we are sorry to hear about your negative experience. Please be advised that businesses who has a valid ABN are welcome to register their business thru Oneflare.
We do baseline verification process to ensure the quality of the business and we recommend them to submit documentations which will be published on their business profile once verified.
We also encourage our customers to undertake their own research before engaging a service provider by reviewing the business' profile on Oneflare. Please know that Oneflare is not a legal authority and cannot demand a resolution or a refund from the business itself. If the issue is not resolved or if you are unhappy with the outcome, we suggest that you seek legal advice from Fair Trading or the appropriate Government body in your state. If necessary we are happy to assist with any investigations.

Thumbnail of user nataliyat12
1 review
1 helpful vote
October 10th, 2022
Verified purchase

Be aware, the salespeople lying to you get you on a subscription, and you can cancel anytime. You are not. You would not able to cancel anything unless you give a 14 days note, which isn't easy to do as well, they not calling you back or answering emails.
Not happy at all, I didn't use any lead, just wasted my money.
Don't trust them.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi there, thanks for your review. We are disappointed to hear about your negative experience on our platform and would like to look into this further for you. Please contact Evan via support@oneflare.com.au

Thumbnail of user catherinea760
1 review
0 helpful votes
July 8th, 2023

I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.

Products used:
It was a service provider (allegedly)

Service
Value
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Catherine, thank you for your review and bringing this matter to our attention. We are sorry to hear about the experience you had with the business you found through our platform. We do not condone or support fraudulent behavior, and we take any reports of such activity on our platform very seriously. Please reach out to us via support@oneflare.com.au so we can action on this further.

Thumbnail of user paulk2061
1 review
0 helpful votes
October 21st, 2022

Recently had a problem with an elderly customer seemingly stuck back in the 70's regarding pricing. I contact Oneflare support and a Oneflare staff member named * said, and I quote
"The sooner old dinosaurs like Peter (the customer) die the better off we all are!" and "I can't wait to see what he is going to say", and "Come on Peter. Hurry up Peter you old Fossil" and "I love this sort of stuff seeing what clueless idiots like this say" and "I'm married to a tradie and I know what fools like this are like"
Very unprofessional and disrespectful behavior.

*Personal information redacted by admin

Service
Value
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Paul, thank you for brining this to our attention. We are disappointed to hear about this as this is something that we don't stand for. Please know that this has been passed on to relevant teams. We will be conducting an investigation in regards to the statement you have reported and will take any required actions.

Thumbnail of user lioneld20
1 review
0 helpful votes
June 11th, 2020

This bond cleaner said they would go back and touch up if real estate was not happy - last time I hire anybody - will just do it myself at least it's done right, I was just trying to help out smaller businesses in this time, big mistake, liars - why lie - anyways big thumbs down to Green Living Cleaning Solutions for Bond cleans

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Lionel, Thanks for your review. I'm dissapointed to hear of your experience. Please email us via support@oneflare.com.au so we can look into this matter further. I hope to hear from you soon.

Thumbnail of user ceciliaw112
1 review
0 helpful votes
September 21st, 2023

I posted a job with a description about needing to get quotes for a QCAT tribunal hearing. My deck is needing to be dismantled and completely rebuilt and this was mentioned in my job description. The job will probably cost in the vicinity of $80,000-$100,000. I believe I got 7 responses and about three people came out to measure up and quote the job. They have all shown on the Oneflare site, "declined" and three gave a variety of reasons; too busy, job too big and the fact that this matter is subject to a QCAT decision. I feel very let down by the process and after speaking with Oneflare have been told that they are just a platform for tradespeople to find work. My advice to anyone going on this site is to look up an individual tradie who advertises on the internet without using these platforms. Onflare can not assist when this kind of thing goes down.
I have since found out from one of the applicants for the quote that he is still going ahead with the quote and he does not know why Oneflare has marked the job as being "declined".

Service
Value
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Cecilia, thank you for your feedback and we apologize for the less than ideal experience you've had. Oneflare provides a platform where businesses can create profiles. These profiles contain essential information about the business, like licenses, insurance, and certificates. Businesses can choose to make this information public on their profile. We verify business details, like the Australian Business Number (ABN) and licenses, to ensure accuracy. Some trades require specific licenses, which businesses must keep up to date. When you post a job request on Oneflare, you're not obligated to hire any of the businesses we connect you with. The choice to work with a particular business is entirely yours. Feel free to reach out via support@oneflare.com if you have more questions.

Thumbnail of user karenp2641
1 review
0 helpful votes
April 3rd, 2023

Great customer service and workmanship from Michael Wollner. A leaking shower, he fixed more than quoted and stuck to his original quote. Made sure everything was in top working order, taking pride in his work. I would highly recommend him for North East, SA. Work. Thanks Michael. I will be back for any other plumbing work needed.

Thumbnail of user jacintar
1 review
0 helpful votes
September 11th, 2019

Was looking for a conveyancer for a new property. Had at least 1/2 dozen businesses contact me with 24 hours. Very fast, very efficient.

Thumbnail of user zanea19
1 review
0 helpful votes
November 21st, 2022
Verified purchase

The clientele oneflare attracts are predominantly tyrekickers and nickel and dimers. They want skilled tradespeople for the price of a 16 year old hospitality worker.

Moreover oneflare has an unfair contract term that makes you cancel your account in writing *15 days before your next monthly payment is due*. There is no need for this.

2 weeks isn't long enough develop an informed opinion about whether its any good or not. You need a full month. Oneflare shouldn't gouge new users for an extra months payment if they decide the platform isn't much chop.

Cancelling a subscription is instant with one click of a button. Its a largely automated website that connects tradies to leads. You are either signed up or you arent. The idea that oneflare needs 15 days to "process" cancellations is absolute garbage.

Oneflare intentionally traps people into paying for an extra month by making it unnecessarily onerous to cancel with this 15 day rule.

Steer clear! Dodgy AF.

Service
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Zane, thanks for your review. I'm disappointed to hear you've had a poor experience with the leads. Predominantly we find that customers using Oneflare hire the business with the most reviews and price is not as important as the reputation and qualification of the business they are hiring.
The 15 day cancellation policy is disclosed to businesses when they sign up. If you are in a position where you are not sure if you are willing to continue I would recommend requesting to cancel your plan just in case the remainder of your experience shows Oneflare will not work for your business. You can always choose to sign up if you change your mind later.

Thumbnail of user selimt
8 reviews
9 helpful votes
May 3rd, 2022
Verified purchase

After inquiring to a fair share of similar "lead" sites like oneflare, I decided to go with oneflare as they answered all of my questions with ease, gave me the peace of mind I needed. One of my first initial questions was "how much am I actually paying?". I was assured there would be no percentages (which was what reeled me in), just fixed rate $23 per quote I'm going to send out. As well as a lump-sum fee to be actually listed on the site itself ($318/6months). My company Web Uplink is quite new, I'm still a one-man show, so i figured why not...

It's worth it i thought. Presuming it was exactly as they said "You'll constantly receive jobs, you can review them and send out your quote and all you do is pay once". Having contacted the other lead companies my biggest concern was, what if they don't reply? "We have a 'genuine customer guarantee'". Hearing all of these answers and the other 100 questions I asked, the staff member being great and prompt on his answers made me sign up!

Little-did-i-know… that per job fixed rate was STARTING FROM, sending out a quote meant I had to pay an additional $30 - 75 just to send one. Mind you, sending out a quote meant I was forced to go through GooglePlay each time I needed "credits" (a system which NOONE is able to explain at their company).

To top things off the LEAD itself doesn't have a rough price, a customer budget or any sort of useful info (will re-iterate in detail at the end), they literally just price it depending on the area they're in, how many designers are there and the amount of jobs coming in from there – which naturally gives them the ability to change the price, hike it up etc. at any point in time without warning.

One of the biggest issues here that wasn't explained to me was that each lead they get, there's a job quota on it that's reached within a 5th of a second of that job being posted.

Naturally, being new to the platform I read each word and request of the client before hitting the quote now button, only to be greeted with "This job has reached its max quota" and boom no job for me.

Over time I realized okay, well… I just have to quote whatever, the problem is I'm stuck going through GooglePlay for 2 whole minutes trying to buy credits (even with one click pay enabled).

The next drama was when I actually managed to send the quote and the customer did not reply at all. I requested a refund, only to be told by oneflare that "Oh, that's only for some other plan where you have to pay an additional $499 on top of that $318.

In short basically they have a great sales guy (British dude), who answers questions and gives you the confidence you need to whip out your credit card. But then you're plagued with hidden fees (which you can actually find online – often in a tiny bit of text in an entire article), where they are wrong is the fact hat it literally says call and find out more, I did … and was unable to find out more lol.

I did file a complaint when I received some sort of customer satisfaction call, I explained how many things are going wrong, how the app sends out of a notification but when I click on the notification "the quota has already been met", so what the hell is the point of the app. I have to sit on the site and literally hit refresh 180 times a day, hoping I get that job.

Mind you, the leads they bring don't include half the information you actually need. A job example would be: Revamp my existing site and fix broken link issue, I'm located in Perth. – This lead is absolutely useless since 1. I don't have a website URL to actually look at 2. Don't know anything about the client's budget 3. Neither does one flare themselves.

Oh and no they don't come up first on Google or even social media for anything I tried to serach/trigger lol.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Thanks for your review Selim, I've had a look into this matter and will be investigating your businesses onboarding experience. I will contact you via email when possible to provide feedback on the investigation and to
sort the matter out for you.

Thumbnail of user arjg
1 review
1 helpful vote
May 3rd, 2021

As a small business owner I was hoping Oneflare could help however they do very little. Authentic customers are few amongst the many that post jobs. There is so little information available that's it's impossible to grasp the customers needs let alone provide an rough quote. So you are required to pay a fee in credits between $10-20 (which is on top of $430 every 3 months just to use the service) to open up communication to the customer only to not get a response from the majority of them. When queried about the lack of detail, I was told by the sales member * that more customer information would be available once I upgrade my plan. This was a lie and I was mislead. I asked for a refund on that basis. This was denied. That's false advertising and I'm raising this with the office of Fair Trade.

*Personal information redacted by admin

Tip for consumers:
Businesses should avoid. Customers if genuine, should enter as much information as possible to help provide an accurate quote as well as indicate which business is the more appropriate to quote in the first place.

Products used:
It's a service. Connecting customers to businesses where the businesses have to do all the work and Oneflare make good money

Service
Value
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

HI Arj G. Thanks for your Review, I beleive we reached out to you and provided you with a refund after reading about your experience on another platform. Please contact support@oneflare.com.au if you have any issues.

Thumbnail of user gayilf
1 review
0 helpful votes
October 8th, 2023

Adrian from Tilly's Electrical. Highly recommend Adrian for your electrical work. On time efficient and a delight to work with.

Tip for consumers:
Easy to access and contractor replied within the hour. Great service.

Products used:
Electrical components.

Service
Value
Quality
Thumbnail of user sathilogank
1 review
0 helpful votes
April 29th, 2021

Cheting small business owner
They said quatraly plan but no job and even they took your monthly credit don't believe them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Sathilogan, thanks for your review. I'd like to have a look into your account to make sure everything was handled correctly and assist you if possible. Please contact Evan via support@oneflare.com.au

Thumbnail of user vicw16
1 review
3 helpful votes
May 16th, 2020

Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more.

The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place.

I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street.

I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Vic, Thanks for your review. I'm sorry that you had a poor experience with a business on Oneflare. I'd appreciate if you could contact me via support@oneflare.com.au so that I can make sure your complaint is handled properly. I also recommend leaving reviews for the business which carried out the work. Finally I suggest that you contact the relevant Governing body as they will be able to provide further assistance to you.

Thumbnail of user chloem104
1 review
1 helpful vote
April 6th, 2021

Given extenuating circumstances I asked to cancel my subscription with OneFlare. I thought it would be reasonable given that I have really severe circumstances affecting me (which I explained to OneFlare) at the moment that I request a refund for my subscription fee. Oneflare would call during work hours so I was unable to pick up, and every time I tried to get a hold of my account manager I would be met with instant voicemail. I left voice messages with the business to call me back but no response for a week. Finally got a hold of somebody and had to wait for the account manager to call me again. I was met with hostility that I didn't notify the business within 15 days to cancel my subscription, I explained to the account manager that I had extreme circumstances and I was pushed for time to use the OneFlare platform due to family issues and full time study - her response: "Oh but you can still use the platform to create leads." I just wanted a refund given that I am having family troubles and can't commit time to creating leads. Really frustrating and horrible experience with them. I wouldn't recommend the site to anybody as the subscription fee is ridiculously high, you need to go out of your way to ask your previous customers to review you on the site, and while they "promise" leads it is very hard work basically cold calling people to get jobs.

Tip for consumers:
If you're a freelancer use any other method of lead creation - this site should be a last resort

Service
Value
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Chloe, Thanks for your review. I'd like to have a look into this so I can provide feedback to the team. Please contact Evan via support@oneflare.com.au

Thumbnail of user rajl7
1 review
0 helpful votes
July 30th, 2019

Rates are still not competitive, this is probably due to the timing of the request. All the rates offered were higher than what you could get independently

Thumbnail of user alexs1062
2 reviews
1 helpful vote
August 25th, 2020

Hired a painting business only to have the project ruined. These guys were masquerading as professional painters and the result is sickening.It seems Oneflare host just anybody without a proper screening process. We are contacting Dept of Fair Trading about the contractor and implicating Oneflare also for hosting these mugs. I second, stay away.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Alex, Oneflare exists to connect customers with locals experts to get whatever they need sorted. I'm sorry to hear you had a negative experience, that's certainly not something we stand for., however the selection of business to hire is solely and completely at your discretion. Any details and qualifications we have on the business are available on the website for your convenience to help you with decision making. As a customer, we urge you to report any issues relating to the work directly with the Department of Fair Trading and we will work with them as requested. Thanks!

Thumbnail of user nd159
1 review
0 helpful votes
January 13th, 2022

The Tree Mechanic removed 5 Cocos palms and one cotton palm. Quoted a reasonable price. Had good communication. Were careful not to damage any of the retic, surrounding plants and the neighbours plants. Cleaned up after the job, cut and stacked on the verge as required by Joondalup City Council.

Service
Value
Thumbnail of user rebeccas880
1 review
0 helpful votes
August 10th, 2020

We were rapt with the service provided by Rubber Ducky when we embarked on the daunting renovation of our bathroom. Owners, Mal and Leah, were very helpful from the beginning of the process, accompanying us to bathroom showrooms and making recommendations and suggestions as the job rolled on. All of the workers involved in the job: demolition, tiling, plumbing, electrical, sheeting and final fixes: were meticulous, prompt and friendly. We would highly recommend them to anyone looking for a new bathroom.

Thumbnail of user vinojanb
1 review
0 helpful votes
October 14th, 2020

I have been a valuable customer with oneflare and I signed up for gold plan, due to health emergency, My credit got expired for almost $300.00 If I am buying a credit, the credit should stay in my account even if I dont use it.
I am very dissapointed with their policy and I would highly reccomend to refund that credit or else I am closing my account.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Vinojan, Oneflare is here to help. Please contact our support team via support@oneflare.com.au. We'd be happy to see what we can do to help you.

Thumbnail of user christinec904
1 review
0 helpful votes
July 1st, 2020

Connected with OneFlare to find a painter. Within 24 hrs RT Gurren (Roger) contacted me to look at the job. He seemed very honest & knew what he was talking about. It was no wonder we got all the verandah's and external cottages, entrances & more done. Roger & his team worked so professionally & efficiently that it was a pleasure to have them there.
I would highly recommend RT Gurren for any paint job big or small. Their attention to detail was over & above.
Thankyou Roger, Mike, Frank & Dan for making Roseville House B&B all bright & shiny again

Thumbnail of user anng495
1 review
0 helpful votes
October 31st, 2021

I have used Oneflare two times and both times have been disappointed. The first time I put a job for the repair of a TV and had zero replies. This time I wanted my carpet steam cleaned. I placed the job, a man rang and gave a reasonable quote. We booked a date and he gave me his phone number. He was to ring and confirm the time, I never heard from him. I rang the number that he gave me for three days, no answer, and he never showed up. I wrote an email and sent to Oneflare and advised them and have had no response to my email. What can I say!

Service
Value
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Ann, I'm sorry to hear of your poor experience and lack of support. I'd really apprecaite your feedback so I can have a look into this further. Please contact Evan via support@oneflare.com.au so I can try to track down the email you sent us. I'm also sorry to hear of your poor experience with the business you arranged a carpet steam clean with. I recommend leaving a review for them on their Oneflare page and would be happy to assist you with this.

Thumbnail of user juliej660
1 review
0 helpful votes
December 29th, 2021

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Thumbnail of user adrianh126
1 review
1 helpful vote
September 5th, 2020

I run a legal firm and registered with Oneflare (and now regret that). I do not trust them because like singles web sites (who put up fake profiles) Oneflare puts up fake job requests. As a service provider they then make a windfall from each service provider quoting for fake jobs. Dodgy brothers personified! :(

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Adrian, Thank you for your review, I'm disappointed to hear of your experience. Unfortunately I was not able to find your account and would love to speak with you so I can make sure your account was handled correctly. If you could please email me via support@oneflare.com.au and ask to speak to the reviews team I would really appreciate it.

Thumbnail of user kyliew28
1 review
0 helpful votes
October 30th, 2019

From one new business to another new business - Joining Oneflare made the difference between closing my doors to staying open, literally overnight. Oneflare's support staff are there to help you grow your business and create success. Oneflare customers are waiting for you to quote them and get the job done, don't think about - just do it, you will not regret your choices. Make the call today and watch your business start growing tomorrow :)

Service
Value
Quality

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From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.

Company Representative

Thumbnail of user jessicad247
Jenny A.
Typically responds within 8 days

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3.5
296 reviews
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