I thought that paying for the privilege to quote was good if they were direct customers interested in my work. I never thought I would have so many unresponsive paid for quotes. What is the point if the client doesn't reply or book any of the three? If the customer doesn't hire anyone the fair process would be to refund us, I am sure it doesn't take much to have a small call centre team and IT department. I've gone back to Google Ads, at least I know who I am targeting.
Oneflare sells you phone numbers which cost from $6 plus. Then you have to try and win the Job. You end up under quoting and you make no money. Oneflare have doubled there prices 100% more then about one year ago! Who can do that and get away with it! My advise is build yourself a Website because you will spend a lot more using Oneflare.
Hi Andy,
Thankyou for reaching out to us here.
At Oneflare we aim to maintain the most competitive lead prices in the market whilst also ensuring they are of the highest quality and get you the most information possible about the job so you can make an informed quoting decision. The price to respond to the customer is listed on the lead before you quote so you can pick and choose what you wish to spend your money on.
In comparison to using Google AdWords or similar products, we take the uncertainty out of the leads you receive and our SEO will help to boost your online advertising at a fraction of the price.
Thought I'd give something new a try but received nothing but dud leads. Gave it a break for a while then thought (stupidly) why not try again just to give them a chance. Guess what - same result - absolutely nothing. Most of the leads never even bother to interact, some don't even see the quotes but you can't get refunds on those that don't. Don't waste your money - I'm sure 90% of these are absolutely fake leads with no intention of ever booking.
Hi Dave,
I'm sorry to hear you've not been having success on the Oneflare platform.
To increase your chances of getting in touch with customers, I'd encourage you to quote on 'Verified' leads. This means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.
Updating your profile with your trade-specific qualifications, photos of past work, insurances and inviting customers to leave a review for you after you've completed their job, will encourage potential customers to get in touch more often as well.
All businesses on Oneflare will receive a refund if the customer lets us know they're no longer going ahead with the job. Additionally, if you're a Premium business, you can also request refunds for unresponsive customers.
Send us an email at support@oneflare.com if you'd like to discuss this further.
As a business owner I found the quality of the leads they provided to be extremely poor, they charged me for 3 months service in my first month because I went over my poor quality leads quoter. When I questioned the lead quality and the additional charges I was in very lengthy replay told tough luck you are on your own and not getting a refund. I am reporting this company to my financial institution for credit card fraud. Customers or consumer may find it good as they are not paying for the poor quality leads.
Hi Darren,
Thankyou for providing your feedback, apologies we haven't replied till now.
We've had many positive developments and changes since 2014, fueled by feedback we received from businesses on our platform just like yours. We now verify customer leads, offer refunds if the customer is no longer going ahead with the job or has a disconnected number and have an entirely new quoting system called Credits that gives you much more flexibility when quoting.
These are just a few of the exciting new features we have in place and we'd love to chat to you about them and how we can help your business win work and grow on 1300 306 727 9am-5pm AEST.
Your platform delivers a standard that's greater than Uber. My request was super easy computer friendly, no hard work what so ever, the response was unbelieving quick, this service delivers a standard that many businesses should embrace
Where do I start? Since July 2016 I have spent $1690 on Oneflare.
Since Last August I have spent $485 and have not gotten a single job - Yep, none!
So glad this was brought to my attention as it is so easy to just keep going based on the 'what if' of someone booking through your quote. The old subscription model seemed to work better, as I got 7 jobs From July 2016-August 2017 (Total of $4255 worth of work, so only small jobs - still something though!)
Waste of money since then.
Hi Elisabeth,
Thankyou very much for the feedback, it's disappointing to hear you're not having much luck winning jobs on Oneflare.
We'd love to take a look at your account and see if there's any strategies we could help you implement to win more work! If you could private message us your details that would be excellent. Speak soon.
I have been using Oneflare for several months now and the platform delivers quality information that I have not been receiving from other sources. Technically it is far ahead of those service companies operating on a call center model.
I have found that the refund policy is reasonably fair when the client makes no attempt to contact the operator. Those that complain about this policy have not experienced other organisations that simply charge the operator the lead fee irrespective of lack of contact.
I cannot comment about other segments of the business, but all i know from personal experience is that the lead fees are more than reasonable
I have also found the organisation receptive to suggestions designed to improve the service experience.
The only criticism I have of the system is that it would be good to be able to write notes about each job
Hi Alan,
Thanks for the great feedback, we will be sure to take all of this on board and make sure you stay tuned because we have something in the works regarding writing notes for each job coming soon.
We hope you continue to win work with Oneflare and we appreciate the time you've put into learning and using the system to your benefit.
Paying for leads that clearly have been given away already. When you make a phone call and advise them about it they say its a missed opportunity. When you havent even had the opportunity to quote is a bit harsh! After ringing one client they confirmed that they had notified of job awarded but Oneflare continued to advertise lead. Dodgy oneflare!
Hey Raymond, Thanks for your review. I'm sorry to hear you had a bad experience with one of the leads on Oneflare. We rely on customers to update their job leads and unfortunately they do not always do so, I recommend that you always check how recently a job has been posted and how many businesses have quoted on a job before you choose to pay for a lead.
I was unable to find your account and would really appreciate it if you could contact us via email at support@oneflare.com.au so we can assist you with this issue. I hope to hear from you soon.
Have successfully engaged the services of a few businesses now for various things and they've all come up great so far! The reviews and stats of previous jobs won is a great indication you are putting your needs in good hands.
I was looking for an end of lease cleaning service in Sydney and came across Oneflare. After posting my job, I was very quickly connected to 4 professional replies with great pricing and went on to select one to complete the job.
Much easier than crawling through google looking for quotes on multiple different sites.
I used to get a fair competition with around 7-10 business for the quote. However, from last month they have introduce a subscription base system where you have to pay minimum $100 a month and gets $40 credits for that month.
Businesses who are not subscribed are just wasting their money and they are trying to push the subscription businesses and don't care for those who doesn't have the subscription.
I have noticed from a few weeks that mostly my accepted jobs are not seen by the customers at all as they can only see the subscription business on the top.
In conclusion, Oneflare is only draining your money and wasting your energy and time. So think about it before you sign up..
The refund problem is a pain in the arse with multiple requests made after 6 weeks of no response from client. But. The system overall makes money. Yes it works. But you will have to make multiple requests to get things done. The staff are friendly though.
The site reaches a lot of businesses that gives customers freedom of options to choose the best job quote. It also features full transparency; and number of times a certain business was hired to do the job which, in my part, gives me confidence that they are experienced and reliable to work with. Thumbs up to Oneflare! Within hours/days the kob was posted, i already got competitive quotes from competitive businesses.
It's about my account was manipulated by a company accountant in 1997. I do not know what to do to recover the huge lost in shares a dividends. Oneflare members has given me an indication to open my mind. I felt more confident to review my own issues and continue to investigated. Your sincerely. Regards
I run a legal firm and registered with Oneflare (and now regret that). I do not trust them because like singles web sites (who put up fake profiles) Oneflare puts up fake job requests. As a service provider they then make a windfall from each service provider quoting for fake jobs. Dodgy brothers personified! :(
Hi Adrian, Thank you for your review, I'm disappointed to hear of your experience. Unfortunately I was not able to find your account and would love to speak with you so I can make sure your account was handled correctly. If you could please email me via support@oneflare.com.au and ask to speak to the reviews team I would really appreciate it.
I was first told there was no other competitors in Brisbane but then I found out there is a lot and most of them were quoting $30 to do a job. It costs more in chemicals to do the job. So I don't know what chemicals they are using. Just because they have public liability insurance doesn't make them a reputable company.
Hi Mathew,
Thanks for your feedback. It's disappointing to hear that you feel like your competitors are quoting unrealistic prices on jobs. We have a number of trust elements of businesses that we try and showcase to the customer the best we can, for example insurance, qualifications, the business's ABN and previous customer reviews. These elements exist to promote transparency and we hope it assists customers in making the right decision when choosing a business, and not just hiring the cheapest service provider.
Thank you,
Oneflare
I was very impressed with how fast I had a response for my advert.
I chose one of the replies and the service I have received from them is fantastic. I will definitely be using oneflare in the future. Thanks Everyone :)
I have had dealings with the customer service and accounts personnel as a contractor. I found there Payment policy's and customer service terrible. And after paying for 3 months of visibility on there directory I did not receive one inquiry. This website is a SCAM and they have left me with a bad taste in my mouth. Hundreds of dollars flushed down the toilet.
Hi Lee,
I'm sorry to hear you didn't have much success with the Premium Listing. When you first sign up we let you know that the product will renew monthly so you're aware and know you just need to call us before the renewal to cancel.
To boost the amount of calls you receive through your Premium Listing, you can improve your profile by getting more reviews, adding in past work photos, qualifications, licences and answering the FAQ's at the bottom of the page.
We'd love to help you make the most of the platform, even if you've decided not to continue with the Premium Listing. Send us an email on support@oneflare.com if you'd like some tips and tricks for using the platform to your advantage.
Oneflare is a terrific website
It consistently delivers quality leads to us that has lead to a substantial increase in revenue
The support team are amazing - quick to resolve any issues, approachable and accessible
I highly recommend oneflare
I'd never heard of OneFlare before and had slow responses from other similar sites in the past so imagine my surprise when I started getting phone calls from builders immediately. We are still at the comparison stage and finalising the budget but am confident that one of the builders that OneFlare connected us to will be our final choice
Overview
Oneflare has a rating of 3.2 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 4th among Service Marketplace sites.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
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Hi James,
Thank you for your feedback regarding non-responsive customers.
We understand that it can be really frustrating when customers don't update their job requests once they've made a decision, which is why we send them regular reminders via SMS and email requesting them to do so. We also ask them to verify their contact details when posting a job request and show you if the phone number and email address are verified or not before you quote on the lead. Quoting on Verified leads will greatly increase your contact rate as those customers have gone to the effort of verifying their details to get quality quotes.
Additionally, we will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
You're welcome to get in touch with us on 13 18 18 9am-5pm AEST or support@oneflare.com.au with any concerns about the leads you've quoted on recently.