James E.’s Reviews of Oneflare & more

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“Really bad policies for unresponsive customers”

7/28/18

I thought that paying for the privilege to quote was good if they were direct customers interested in my work. I never thought I would have so many unresponsive paid for quotes. What is the point if the client doesn't reply or book any of the three? If the customer doesn't hire anyone the fair process would be to refund us, I am sure it doesn't take much to have a small call centre team and IT department. I've gone back to Google Ads, at least I know who I am targeting.

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Oneflare R. – Oneflare Rep Over a year old

Hi James,

Thank you for your feedback regarding non-responsive customers.

We understand that it can be really frustrating when customers don't update their job requests once they've made a decision, which is why we send them regular reminders via SMS and email requesting them to do so. We also ask them to verify their contact details when posting a job request and show you if the phone number and email address are verified or not before you quote on the lead. Quoting on Verified leads will greatly increase your contact rate as those customers have gone to the effort of verifying their details to get quality quotes.

Additionally, we will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.

You're welcome to get in touch with us on 13 18 18 9am-5pm AEST or support@oneflare.com.au with any concerns about the leads you've quoted on recently.