James Down resolved a problem I'd been having with my online account quickly and efficiently and where others had failed in the past. He was polite and knowledgeable. Happy customer
Aggressive scammers trying to manipulate an old lady in to changing her phone line. Luckily she asked me first and we saw these reviews. Don't change over to them!
I moved to onecom a while ago now and everything i have needed to do has never been an issue - whether it be calling the office or using live chat - would totally recommend onecom
Just what we like to hear, thank you for your review Sean. We will be sure to pass on your comments.
Thanks,
Onecom
Just completed my 2 yearly upgrade and Karl Davies made the process so much easier and explained everything in clear and concise detail. Thanks and to save money was certainly an added bonus.
Just what we like to hear, thank you for your review Peter. We will be sure to pass on your comments.
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Onecom
Chatted online with a lady name Sophie. She was very helpful, patient and having made thorough checks re my mobile phone she has arranged for collection and replacement of my faulty handset.
Just what we like to hear, thank you for your review Josephine. We will be sure to pass on your comments.
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Onecom
Renewal of contract for new phone was undertaken with efficiency and good humour. The desire to upgrade my current arrangement covered all details and costs. The costs specified were most reasonable.
Just what we like to hear, thank you for your review Geoffrey. We will be sure to pass on your comments.
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Onecom
Daniel from online chat was most helpful in dealing with my issue, for some reason WiFi calling had been removed from the phone but was quickly dealt with. Top marks
Just what we like to hear, thank you for your review Don. We will be sure to pass on your comments.
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Onecom
As a customer of Onecom, the Digital Service and Support Advisor at Care at Onecom assisted with my query and got results I could not achieve. I appreciate their reliable and efficient support as always.
Activated my sim card really quickly. He was really fast, polite and I'm up and running. Tottenham will win the league in the next 5 years and I should now be over 100 characters
We’re glad to hear that you are happy with the service provided, Stuart.
Thanks,
Onecom
Spoke today with Elysia B, very helpful! Sorted my query efficiently and politely. I would definitely feel comfortable about using the service again! Thanks Elysia
We’re glad to hear that you are happy with the service provided, Deb. We will be sure to pass on your comments.
Thanks,
Onecom
Onecom are notorious for misselling and dubious sales practices. They should be avoided at all costs. Be extremely careful if you do agree terms with them. Avoid.
Hi Shaun,
Thank you for taking the time to leave your review. We're sorry to hear you are not happy with your contract.
As you've stated, all customers should be fully aware of the contract they're committing too before agreeing. All elements of our contracts are explained clearly to customers to ensure they have all of the information before the agreement is made. Ultimately a contract will not go ahead, unless a customer agrees to the points discussed.
If you need any queries about a recently agreed contract, please contact our customer care team - https://onecom.co.uk/contact/. Live Chat is the fastest way to contact us!
Kind regards,
Onecom
WARNING: Get everything in writing before you agree to anything or this company will hoodwink you without a second thought. DO NOT AGREE TO ANYTHING ON THE PHONE. This company is merciless with regard to your personal circumstances and they will use the no cooling off period business to business clause. Shocking business practices, even more so in a time of global pandemic.
Great focused communication from Eurika@ Onecom... patience and speed in her response. Followed up by thorough, precise and comprehensive action. Impressed.
Eurika Z was very helpful and answered my query within minutes. Efficient and polite to speak to. A lot better than previous employees I have dealt with at onecom.
Just what we like to hear, thank you for your review Martyn. We will be sure to pass on your comments.
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Onecom
Very pleased that my query was efficiently lee.and weld out with in a timely manner with a range of packages offered and and suggestions to the best way forward
Just what we like to hear, thank you for your review Robert.
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Onecom
Great customer service, east to deal with, would 100% recommend! The guy (Karl) was really helpful and got me a brilliant deal - a lot better than I was expecting!
We’re glad to hear that you are happy with the service provided, Hayley. We will be sure to pass on your comments.
Thanks,
Onecom
I will start by saying im not a reviewer, i never do this, BUT this company needs to change its attitude to customers or cease business, i chose them years ago because they dangle a sweet carrot, but actually isnt worth it, and then when you want to get rid you go around in circles, loops and they have no care to listen or talk they just demand and very rude,, i spoke with a lady called Tony, she was rude and explained she's not in customer services,, Basically that excuses her from being rude. Please please do NOT USE them, you will be hounded not only from cancellations but then they will ring and try selling to you again
Had to contact Onecom today as I had a query with my account. The service was great, very kind and helpful. Eurika Z was really nice and sorted my problem out in no time. Would definitely recommend
We’re glad to hear that you are happy with the service provided, Coral. We will be sure to pass on your comments.
Thanks,
Onecom
They lady I spoken to was very helpful and efficient. She was able to help straight away after some security checks and got my issue resolved within minutes.
Just what we like to hear, thank you for your review Sarah.
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Onecom
Karl was really helpful, explained my options in such an easy to understand way. The call was easy and didn't take forever which is always good when your in your lunch break!
Just what we like to hear, thank you for your review Deena. We will be sure to pass on your comments.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Debra. We will be sure to pass on your comments.
Thanks,
Onecom