What a real pleasure it was to deal with Karl. He was warm friendly. Informative and gave me all I needed and more actually. Karl came across as an all round nice Guy.
Well done Karl and Thank you
Whenever I've had to call the staff have always been very polite and helpful. They found me a good deal when I re newed my contract although it would have been easier if I could have done it in store
We really appreciate you taking the time to leave us a review, Claire.
Thanks,
Onecom
5 Service... Thank you eurika... excellent work... your attitude and knowledge makes me want to continue using onecom as my Vodafone supplier... thank you again and give this girl a raise
We’re glad to hear that you are happy with the service provided, Martin. We will be sure to pass on your comments.
Thanks,
Onecom
Very quick and helpful to respond on the live chat to assist me with a query if my Spotify premium account has registered successfully with my network
We’re glad to hear that you are happy with the service provided, Claire.
Thanks,
Onecom
***STAY AWAY FROM THIS COMPANY***
I was lead to believe they would waiver the cost of switching companies and they would do everything frm their end. 8 weeks later im getting charges from my intial supplier and threating legal action if not paid. Along with this I was miss sold the package, which I was lead to believe we were getting a calls and broadband package only to find out from BT that we are still with them for our bb. Absolute waste of time and frustrating energy!
They will try and tell you its your fault and nothing miss sold, read all the reviews they speak for themselves. Customer service lol, they go straight on the defensive because they must be used to these complaints going round in circles is their main phrase.
Issue with registering a device which Vodafone took over 2 calls and 2 hours with and could not was all resolved in 20 mins. Great service, very clear and positive.
We really appreciate you taking the time to leave us a review, Graham.
Thanks,
Onecom.
Called to update services on vodafone contract via Onecom and had the problem sorted out within five minutes and a network update in place to activate the solution. Excellent service!
We’re glad to hear that you are happy with the service provided, Sue.
Thanks,
Onecom
They are brokers don't own any network. ONECOM to be avoided sell phone and internet contracts you could take directly with the companies in question such a Vodafone. With onecom to be avoided you end up paying a much expensive internet and mobile phone services to cover their commission. ONECOM to be avoided will convince you that by signing up for a three years contract you will save loads of money NOT TRUE. Stay away from ONECON, that's what they are.
I spoke with Karl Davies 2 years ago when it was upgrade time, and his service and attention to detail was excellent. So imagine how pleased I am when it is Karl again for the current upgrade
You are the BEST KARL
Thankyou very much for your attention
MH
Just what we like to hear, thank you for your review Maureen. We will be sure to pass on your comments.
Thanks,
Onecom
Karl was extremely helpful, very friendly and showed interest in solving my query. Great that he was able to call me back and understood why I needed to cut my original call short.
Just what we like to hear, thank you for your review Sarah. We will be sure to pass on your comments.
Thanks,
Onecom
I had trouble with this company from the second I stupidly signed up with them! Incorrect billing followed by dreadful customer service. Terrible company that I would not recommend
He is straight down the line and honest which is a rarity in the industry. I've been using OneCom for around 6 years now and they've always been great.
Eurika Z was so helpful, quick, friendly and knowledgeable. It was such a relief! I've been having a bad few days with another company's online chat and contact and got nowhere! Thank you.
We really appreciate you taking the time to leave us a review, Antoinette. We will be sure to pass on your comments.
Thanks,
Onecom
Great customer service through chat.
Answered questions precisely and was very polite and helpful.
Knew just what i needed and patiently talked me through it.
Just what we like to hear, thank you for your review Saundra.
Thanks,
Onecom
The advisor that I spoke to was very friendly and helpful. She was able to reduce my monthly bill and with an extra GB of data. She has brightened up my day!
Just what we like to hear, thank you for your review Sue.
Thanks,
Onecom
Was persuaded to change by a sales guy, promised a package with broadband included. The inference was that they were somehow aligned with BT openreach. Paperwork came, no broadband. Told them we were not interested, they still switched us from BT without authorization. They are no trying to charge us for a contract we never accepted and never signed.
DON'T TOUCH THEM WITH A BARGE POLE, BEWARE.
HadLive chat with Simon W & Elysia B today re setting up new phone and sim card to keep old number, both were very knowledgeable and helpful, did not know i was with one com til yesterday always thought i was with Vodafone, phoned yesterday spoke to Tai(sorry if i got it wrong), who sorted out my upgrade and sorted my new plan out, he was also very helpful and knowledgeable, new phone came at 1000 this morning, great service and friendly staff, far better than vodafone.
Thank you for sharing your experience, Trevor. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
Phoned today initially to obtain a pac code for switching to another provider. Karl Davies arranged an excellent deal for me which persuaded me to stay. Very happy.
Just what we like to hear, thank you for your review Kevin. We will be sure to pass on your comments.
Thanks,
Onecom
Eurika Z was very helpful today on the Onecom chat site. She provided me with all the relevant information I needed, was very friendly and quick to respond.
Just what we like to hear, thank you for your review Sharon. We will be sure to pass on your comments.
Thanks,
Onecom
Fast and very helpful. Needed to activate my Sim card for the new phone and done it in less than 2 minutes as the agent was very fast and efficient. Thanks
Just what we like to hear, thank you for your review Maryam.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Naomi. We will be sure to pass on your comments.
Thanks,
Onecom