I had a query regarding a replacement SIM card, this was dealt with in a matter of minutes. Very grateful for the speedy service.
Had a live chat with James D on onecoms love chat. He was very helpful, informative and effective. I would happily use them again.
Having contacted these guys a couple of times now, I can only compliement how they have dealt with the issues. I would highly recommend them!
We really appreciate you taking the time to leave us a review, Andrew.
Thanks,
Onecom
Could not get my new sim to activate, went on to online chat with Kirsty J - all sorted in a matter of minutes.
Thank you so much Kirsty J
Just what we like to hear, thank you for your review Joy. We will be sure to pass on your comments.
Thanks,
Onecom
James d solved my problem with no effort at all and quickly as well thanks 0necom brilliant service as usual
We’re glad to hear that you are happy with the service provided, Alan.
Thanks,
Onecom
Very helpful explanation of a couple of queries on my bill and a new device, which I didn't know how to set up.
Just what we like to hear, thank you for your review Jane.
Thanks,
Onecom
Onecom online chat provided great post purchase support. Fast response and succinct advice.
Helpful and reassuring
We’re glad to hear that you are happy with the service provided, Helen.
Thanks,
Onecom
Onecome look after my Vodafone account, and their CS team is much more efficient than vodafone are. Recommended
Thank you for sharing your experience, Stephen. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
Perfect service and so professional. The agent Eurika Z was marvellous in the way she communicated with me!
We’re glad to hear that you are happy with the service provided, William. We will be sure to pass on your comments.
Thanks,
Onecom
Lauren answered my request efficiently and accurately, I was very pleased with her response! Her attitude was of one glad to assist.
Just what we like to hear, thank you for your review Simon. We will be sure to pass on your comments.
Thanks,
Onecom
Agent was very fast and efficient activating my SIM card. There was no wait for the chat - they were there almost instantly.
Just what we like to hear, thank you for your review Paul.
Thanks,
Onecom
Karl Davies updated my contract with out any hassle with a very polite and positive attitude making me stay with one. Com
Just what we like to hear, thank you for your review Rachel. We will be sure to pass on your comments.
Thanks,
Onecom
I contacted Daniel, via live chat, very easy to get wifi calling on my account, was very easy. He sorted it quickly
Just what we like to hear, thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
WARNING Told true telcom i dint want to continue and didn't agree to any contract yet they still tried swapping me from bt. They said every thing was cancelled but still tried
DONT TRUST THEM
They are the worst company I have ever encountered, received a call in December from a very pushy salesperson and was told that I was out of contract with EE and they can vastly reduce our bill, I said several times that I was not out of contract to which they promised me that I was, I said ok as long as I am out of contract, I then get a call from EE in April telling me that I had been paying two bills since December, they refunded me their payments and I tried to get hold of tru telecom via phone and email to cancel as they had blatantly lied, when they replied via email asking why they then never answered any further emails, I lost internet in July due to them refusing to give me my phone line back and when I finally got though to a person they were vile and rude and told me to pay £300 to get out of the contract, it is now October and I still have no internet, I cancelled my DD only for them to reinstate it without my permission, have now been left with no choice but to stay with them until my contract ends, I have contacted ombudsman and will fight this to leave.
Bianca was very helpful with our query, it didn't take long for her to get me up to speed with everything which was a great help
Just what we like to hear, thank you for your review Ian. We will be sure to pass on your comments.
Thanks,
Onecom
Kirsty who helped me via the online chat was super helpful, the chat function is brilliant, quick hassle free, love it..
What can I see, breached contract the first month and now trying to charge me for leaving even though they breached the contract. Absolute joke
Just a shower of gangsterspromise one thing and you get something different and nobody will answer the phone. Errrrr
Called to cancel a mobile number as no longer needed. Spoke to Karl Davies and was sorted in no time.
Just what we like to hear, thank you for your review David. We will be sure to pass on your comments.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Margaret.
Thanks,
Onecom