Karl Davies has sorted our contract out and he was very pleasant to deal with I recommend you ask for him if you need a new contract or upgrade
Thanks Karl
Regards carl Woolston
Great easy to understand online chat and review of contract and unneccessary virtual landline removed and a less expensive but great ongoing tarrif in place.
Just what we like to hear, thank you for your review Sylvia.
Thanks,
Onecom
Daniel H at onecom sorted my enquiry out in 5 mins, but vodafone failed to sort it in 2 hrs and 3 different agents. Well done onecom.
Fantastic service always pleasant and helpful never had any problems with them have been with a customer for years
We’re glad to hear that you are happy with the service provided, Susan.
Thanks,
Onecom
My question was answered straight away. And what I needed was sorted within minutes. Really good customer service. Thanks
We’re glad to hear that you are happy with the service provided, Karen.
Thanks,
Onecom
The online service saved having to wait ages on my phone being diverted to someone who could help me.
We’re glad to hear that you are happy with the service provided, David.
Thanks,
Onecom
Karl Davies carried out my upgrade with no fuss was courteous and knowledgeable about the plan l was getting.
Just what we like to hear, thank you for your review Alex. We will be sure to pass on your comments.
Thanks,
Onecom
Kirsty was amazing, very helpful, polite, and solved my problem within 10 mins, the WhatsApp feature is the best
James D was quick and informative... very good service, polite too... all very easy.
Thank you for your help.
We’re glad to hear that you are happy with the service provided, Sam. We will be sure to pass on your comments.
Thanks,
Onecom
Spoke with a lovely very helpful chap to renew my monthly contract was very pleased many thanks karl davies
Just what we like to hear, thank you for your review Connie. We will be sure to pass on your comments.
Thanks,
Onecom
Smooth transition when upgrading my phone & very prompt delivery
Emails & telephone call from Bea solved one query on my new SIM
Would highly recommend
Online chat with James D. James was very helpful and answered my questions. Thankyou. I hope my children can now log back into their spotify account!
Just what we like to hear, thank you for your review Debbie. We will be sure to pass on your comments.
Thanks,
Onecom
Karl Davies was really helpful and patient. He stayed on the phone past his working hours to find me the suitable contract for me. Thank you
Just what we like to hear, thank you for your review Rebecca. We will be sure to pass on your comments.
Thanks,
Onecom
James sorted out my problem with typical efficiency and courtesy. Always a pleasure to deal with real professionals.
Just what we like to hear, thank you for your review Morton. We will be sure to pass on your comments.
Thanks,
Onecom
There is too much to tell. But they do not honour contracts and do not answer emails, They are now threatening court proceedings as a scare tactic
AVOID AT ALL COSTS
Kieran was quick & efficient to sort out my issue and had good sales banter to call me back when our contract review was due
Just what we like to hear, thank you for your review Simone. We will be sure to pass on your comments.
Thanks,
Onecom
Texted with Kirsty J today, she quickly solved the issues with my new phone and SIM. Took 3 minutes, excellent service!
We’re glad to hear that you are happy with the service provided, Alex. We will be sure to pass on your comments.
Thanks,
Onecom
Daniel replied to my instant chat immediately and dealt with my request in minutes, Fabulous customer service.
We’re glad to hear that you are happy with the service provided, Judith. We will be sure to pass on your comments.
Thanks,
Onecom
So much quicker and easier to chat online than to telephone service was excellent, very friendly staff
Just what we like to hear, thank you for your review Albert. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent fast response. Very helpful. Kirsty J was my agent and she answered my query straight away.
Just what we like to hear, thank you for your review Kevin. We will be sure to pass on your comments.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Carl. We will be sure to pass on your comments.
Thanks,
Onecom