Lucy was brilliant with resolving my queries and every time I call I always get a great service. Would highly recommend this company
Excellent service as usual from onecom. They sorted out some problems with my account and explaining very effectively just a great around service.
We’re glad to hear that you are happy with the service provided, Robert.
Thanks,
Onecom
Needed to activate a new SIM card. Kirsty on web chat today was friendly and quick. Very happy. So simple to use.
Just what we like to hear, thank you for your review Pat. We will be sure to pass on your comments.
Thanks,
Onecom
James D was very helpful in activating a replacement SIM for our company and this was set up within 3 mins! Thanks!
Just what we like to hear, thank you for your review Megan. We will be sure to pass on your comments.
Thanks,
Onecom
I will not be using onecom anymore as they are obtuse and unhelpful very disappointing... will change providers now after this experience
Requested a date of when i can upgrade my phone. Fount out within a few minutes. Good customer service. Thank you
We’re glad to hear that you are happy with the service provided, Anne.
Thanks,
Onecom
Helped me out with my problem patiently & successfully. He was polite throughout and listened to my mobile SIM data problems.
Just what we like to hear, thank you for your review Noel. We will be sure to pass on your comments.
Thanks,
Onecom
Daniel H dealt with my enquiry. He was courteous, understood what I wanted to know and answered all my queries promptly
Just what we like to hear, thank you for your review Simon. We will be sure to pass on your comments.
Thanks,
Onecom
Spoke to Kirsty via Chat. Asked for proof of purchase, and I received email within 15 mins, good quick and efficient.
Just what we like to hear, thank you for your review Chris. We will be sure to pass on your comments.
Thanks,
Onecom
Good phone manner. Quick and efficient, able to make a decision, without having to check with supervisor, which keeps customer waiting.
Just what we like to hear, thank you for your review Kelvin.
Thanks,
Onecom
I received a really helpful response from Daniel H and resolved the issue very quickly.
I would use this service again.
Just what we like to hear, thank you for your review Jackie. We will be sure to pass on your comments.
Thanks,
Onecom
Personally, I find Karl Hallin to be very helpful with all my queries. I always get a fast and straight response.
Just what we like to hear, thank you for your review Isabel. We will be sure to pass on your comments.
Thanks,
Onecom
Upgraded my phone with no issues and gave me a cash equivalent instead of the free gift a competitor was offering.
Just what we like to hear, thank you for your review David.
Thanks,
Onecom
Karl Davies was a very efficient chap and Onecom offered a better deal than anywhere else for the same product
Just what we like to hear, thank you for your review. We will be sure to pass on your comments.
Thanks,
Onecom
Such quick service & so easy to communicate, although not actually speaking to someone there was no issues at all
We’re glad to hear that you are happy with the service provided, Annmarie.
Thanks,
Onecom
David from Onecom is an absolute Superstar always delivering A Class customer service.
Thanks for always looking after us :)
We’re glad to hear that you are happy with the service provided, Lauren. We will be sure to pass on your comments.
Thanks,
Onecom
Erika dealt with my enquires quickly and professionally. Happy customer would highly recommend Onecom & their customer service is excellent
We’re glad to hear that you are happy with the service provided, Karen. We will be sure to pass on your comments.
Thanks,
Onecom
I spoke to Kirsty today. And she was able to point me in the right direction on claiming my insurance.
Just what we like to hear, thank you for your review Roberta. We will be sure to pass on your comments.
Thanks,
Onecom
Bit of trouble getting through my fault once connected to the rep he was great help sorted all the problems and advised me to a better tariff thanks
Just what we like to hear, thank you for your review Geoff.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just what we like to hear, thank you for your review Julie. We will be sure to pass on your comments.
Thanks,
Onecom