I have been using Omnitech Support for 4 years. They are the technical support for Microsoft. I have found them very efficient, knowledgeable, patient and understanding of the problem. I have never - ever - had a bad experience, nor have they not been able to solve any of my problems. Some people think they are a scam company - wrong - all you have to do is call Microsoft and you will be directed to Omnitech. For the problems I have had solved, it is well worth the money.
When I retired from the corporate world, I no longer had access to the tech support team for my computer(s). Omnitech Support was a great find, since they are always available to assist me when I have a concern, issue, or just to answer a question regarding something technical. I also like the fact that they are regularly scanning my computer to keep my information safe.
I have contacted Omnitech Tech support several times in my first 2 years and have had wonderful results. I don't know what I would do without the help they provide. They are always been wonderful and I love the chat sessions. -No worry about language. I just signed up for another 4 years. Wonderful.
I needed support to help fix my laptop which has every file I have created or saved over the past 3 years on it and was worried I would not be able to retrieve it. Luckily Anthony was able to help me out and everything is okay now.
Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
After 3 hours they told me the computer was fixed and I need a Microsoft program to protect my computer and wanted to charge me over $400 for it, I checked wit Microsoft - no such program. Told me if I wasn't happy I could get my money back. Their fix resulted in my not being able to restart my computer (of course then I couldn't contact them). Spent over $300 to get it fixed. I have been called multiple times saying they needed access my computer to refund my money directly to my bank account - - after previous experiences I said no access, I told them just to send the money. I have reported them to local, state, and fedral scam sqauds who indicated they have numerous reports concerning them.
I too was told that I had polymorphic viruses. I have spent 3 days and almost 20 hours on live chat with them. I have had one problem after another since they talked me into paying $249.99 for their services. Half way through the fix they asked me for another $199.99 to continue the fix. I told them NO! I was ready to walk away and ask for a refund when suddenly they decided they could fix my computer for the agreed upon price of $249.99. The problem is still not fixed. I am so frustrated! They said they would call me tomorrow to resume looking for the problem - that will be the 4th day in a row that I will spend with them. How do I get out of this. HELP!
Total fraud, i called because i had an issue with MS office then, they tell me i got a polymorphic virus and ask for 250$ to remove and repair my computer and telling me it will take 30-40 minutes... an hour and half later still the "technician" tries to sell me a complete care package but i while checking what the tech was doing(nothing) after awhile i go to my other computer and found some very bad press on Omni-tech services. When i ask the technician what he was doing he told me he was repairing files by manually! Complete B. S. these guys are total fraud and worst they are proud to say they are member of the B. B. B. Like its gonna be applicable with a company operating in India. DO NOT DO BUSINESS WITH THEM. I've fix my computer myself
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
I was looking for some help from Microsoft and got shunted to Omnitech instead. What a joke! For hours, they went through the same steps I had already taken. They kept taking control of the computer away from me, so I finally had to shut it down. I count myself lucky that I was only taken for $56.00. They tried to make me sign up for $250.00 but I put a stop to that. Don't go near them!
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
When a customer contacts us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”
We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
These people should be ASHAMED of themselves... we simply wanted our Hotmail password reset and they asked for access to our laptop and were told, after wasting a LOT of our precious time, informed us and LIED to us that some awful hackers had compromised our system (a lie) and that is would take MANY hours of IT work to fix a PASSWORD ISSUE...!?!
Are they totally bonkers? BTW, all the "positive" reviews are total BS. They are probably making money from people who know NOthing about the realities of how computers work and what truly needs technical support. A new password reset does not entail $199.99 worth of tech support. Utter nonsense. I had to contact the REAL Microsoft Support, who charged me ZERO dollars and ZERO cents, and they were able to assist me in running two very deep security scans to clean and heal any and all virus' from this scam company. STAY AWAAAAAAY from them!
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We are not scamming anyone. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at 'Toll free number' 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Generally, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem as initial troubleshooting step. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We cannot create any “fake” errors, as we are using a respected 3rd-party diagnostic tool. Later our technician might convey the customer about the scanned results and possible errors on the computer after the hackers left some traces.
By the way, we don’t charge anyone $199.99 to reset a Hotmail password. That’s nonsense; for $199.99, which is a discounted price, along with the issue fix, she would have received a full version of Bit Defender anti-virus, a full version of Advanced System Optimizer, monthly fine-tuning of her computer, 5 GB of Cloud storage and UNLIMITED tech support.
However, we are not in a position to comment anything here. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
SCAM, SCAM. Loaded Windows 8.1 and could not populate the password field. Got on line to see if this was a problem. Clicked on what I thought was a Microsoft web site. Got redirected to this scam. They charged me $249.99. Should have suspected a scam at that time. They checked my computer and said I had all kinds of problems. The bottom line was a conflict between my security program and Windows. I'm a dumb $#*!.
As these allegations are posted anonymously, so, obviously we are not in a position to offer any comments as to what actually, if anything transpired. We provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. We need more details from this person as to why he/she allegedly contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue.
It’s not true that Microsoft is directing their customers to OmniTech support. The customer might have searched for assistance in resolving a Microsoft product and saw us in search engine list, as we are global and large online independent service provider for all kinds of software issues and we rank very high in the search engines for support on Microsoft products.
As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.
Just wanted to upgrade from XP to Microsoft 8. Went to Microsoft website to purchase (I thought) told could not download directly had to purchase physical copy. Told to wait for CD to arrive in the mail and them call back, Ok no problem.
After CD arrived in the mail called back and was taken through a hard sale, ended up paying 249.00 for an unneeded scan and 6 months antivirus protection. In addition to a prolonged 18 hours live chat.( 2 days)
This company says it's in Los Angeles, but they are very hard to understand on the phone and the techs transfer you over and over and over.
I believe this is really an India based venture ( or some where out of the US) and possibly that's why the downloads are unbelievably slow.
This company makes you feel very uncomfortable, violated.
Surely Microsoft knows about this.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com or by calling 1-800-966-9940.
We, at Omnitech Support are a large online support organization and we are managing our business from all over the world, headquartered in Los Angeles. We have offices and technicians in The Philippines, India AND in the US. We are a global company.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
This has truly been a night mare! First Windows 8 allows someone to hack my paypal account and then my bank accounts. Then when I unknowingly allow these scum bags to rip me off even further, they did it too!
SHAME ON YOU!
As these unsupported allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. We are not scam and do not engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. We need more details from this person as to why he/she allegedly contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue.
As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.
I was Leary of the site but they convinced me it was ok so I let them start their process. Then I googled to see if they were for real. After reading the first review, I tried to stop the scan they were doing. They circled in red that it had already started. I read that someone else shut off their computer, do I did the same. I just hope I did it in time. That was 45 min ago and I'm still sitting here afraid to turn my computer back on! Don't let anyone take control of your computer. I should have went with my instincts. Just hope I wasn't compromised!
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
I was having trouble with Microsoft Outlook's Business Contact Manager. After $80 and a sell-job about paying for their services and 6 hours online with them they took my problem, made it much worse and have now disappeared. They didn't have a clue what they were doing. Now I am left to rebuild my database, reinstall my preferences and start over with my email. I could just scream. Run away!
Obviously, this customer had an issue which is why he contacted us. Our process is very transparent and the customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access. We might have not got a chance to perform complete resolution steps on his computer to fix the issue. If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our trustworthy service at any point of time.
As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. We invite this person to provide some more details like, date of contacting us, the customer ID she was given, so that we can investigate further into this particular case.
The Omnitech Support representative was very pleasant and assisted me with my renewal needs promptly. I had to use their support system once during my initial 6 month membership and the problem was resolved quickly. Thank you Omnitech Support for your services
Joe,
Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails.
The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla.
You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together.
Thanks again for you help.
Frank Thomas
This service is poor and way overpriced. They wanted me to buy a package for $249.99 but agreed to charge me a one-time fee of $149.99 to repair a problem with my laptop. After almost four hours on line they did manage to get it working but it quit after two days. I agreed to pay the extra $100.00 but they wanted $499.99 additional to repair the problem or I could get a package for three computers for $1399. 99.
Omni never resolved the problem so I had the computer serviced locally where it was repaired in less than 30 minutes for a fraction of the cost Omni wanted to charge. The local repair service told me the reason the computer quit working the second time was that Omni uninstalled a program in the operating system. Omni not only refused to stand behind their work but wanted a large additional fee the repair the damage they caused.
Avoid these people. There are far better services available.
Mr William Ferris contacted us on June 27,2014 with an issue " Website not found in Google Chrome and Proxy server not found in IE " Accordingly, our technician analyzed the issue & then, we offered him a choice of our various System Assurance Service Plans at economical prices, which can work out for everyone. The wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans, which include UNLIMITED online tech support and Cloud backup and a full version of Advanced System Optimizer. If anyone needs our service to fix a specific issue, then that person can opt for a “One-Time Fix Plan”. We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We always ask permission from our customers before explaining our service plans.
We offered him a Half-yearly plan for $249.99. Where he would get a current issue to be fixed, regular fine-tuning of his computer plus installing a full version of Advanced System Optimizer and 5 GB cloud back also he would get 6 months of UNLIMITED tech support. But customers declined it and we offered him a onetime issue fix plan for $149.99. The customer agreed to this.
Below is the chat proof:
Tech 57: I do understand your concern. Please stay online while I check with my supervisor and see if I can provide you good discount on one time fix.
Tech 57: Thank you for staying online.
Tech 57: Our supervisor has agreed to provide you a one-time discount on the fix. So, you can pay just $149.99 and get all the issues present in your system resolved right away.
Tech 57: There will not be any additional or hidden charges.
Tech 57: Once the repairs are done you will no longer have any problems and you will enjoy hassle-free computing.
Tech 57: I can assure you that this one time investment will lead all the chances of data loss, system crash and other harmful impacts of these infections to the end.
C2C- William ferris: Ok make the one time repair
Tech 57: Okay, please stay online while I open the payment page for you.
Tech 57: Thank you for the payment.
After the payment was processed, we sent out the Terms & Conditions and he replied back to us accepting them. Accordingly our technician worked on the issue, and resolved the issues. The customer also confirmed it. The customer was connected to technician Windows running in safe mode and issue was resolved and confirmed. However, to make sure the issue were also fixed in Normal mode, our technician rebooted the computer into Normal mode after getting permission from customer.
Also, we asked the customer to get back to us through the desktop help icon we installed or call our toll free # once the computer gets rebooted. Accordingly customer agreed & technician has rebooted the computer.
Below is the proof:
Tech 125: okay William. I have resolved your issue.
Tech 125: I would like to inform you that I have disabled all the extensions from google chrome. Please let me know whether you want anything in specific.
Tech 125: Please go ahead and have a check, William.
Tech 125: William, are you online with me?
William ferris: yes
Tech 125: Okay william
Tech 125: please go ahead and have a check
William ferris: check what?
Tech 125: Williiam, I have solved your issue.
Tech 125: please check whether it is resolved or not.
William ferris: Chrome and ie seem to be working
Tech 125: I would like to inform you that I have disabled all the extensions from Google Chrome. Please let me know whether you want to keep anything specific.
William ferris: I want to keep adblock and adblock plus
Tech 125: Okay, William. So may i go ahead and remove all others?
William ferris: yes
Tech 125: Thank you for the permission.
Tech 125: Okay william. I have cleared all others.
Tech 125: I need to reboot your computer for the changes to take effect and there are chances that you may not be reconnected to this session due to Internet fluctuation. If we are not reconnected, please click on the “OmniTech Help” icon or call us on our toll-free number 1-800-966-9940 using this reference number (100786488). Our voice representative will be glad to help you in getting connected to me. May I go ahead?
William ferris: yes
Tech 125: Thank you for the permission.
After computer was rebooted unfortunately the session was not reconnected. Also customer did not call us back. However we tried calling back the customer to confirm the issue resolution in normal mode and customer confirmed that the issue was resolved.
Later after few days on July 3rd 2014, Customer contacted us with an issue “ Unable to boot the computer in Normal Mode” as customer signed up with us for one time issue fix & the issue was resolved & confirmed by customer. We consider this issue as new issue so we requested the customer to sign up with us to work on the new issue. Customer refused & ended the session.
This complaint is totally without merit and we can prove it as we record every word, every keystroke of our interaction with customers. As the customer signed up with us just for a one-time issue-fix and the issue was resolved and had been confirmed, we offered the customer to sign up with us again to address the new issue. We can confidently prove that we did not scam anyone or not performing any unethical practices.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue.
I received an unsolicited call yesterday from a person who said he was to be contacted directly and who claimed to install a Microsoft program for $249.99. I now wonder whether I was duped to give him information and to become the "hacker" he purported to protect me from. I think I was in the end billed by OmniTech Support but I am now not so sure. He gave me a name for himself but his accent makes me suspicious even of that name. After the call I have noticed that EVERY search I have made on the Internet, through Google as well as through Yahoo, is being pinned. This was not happening before and now makes me wonder what is going on. Past contacts have appeared to result in corrections of the problem but I am so suspicious of yesterday's contact I must advise persons to stay away from this site.
We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are an existing customer of ours and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact, we send an email out to our customers telling them that we will never contact them that there is something wrong with their computer and if someone does then you can know that they are scammers. Sometimes these scammers pretend that they are from Microsoft or a top ten tech support company, like we are. If someone cold-calling, does not have access to your computer, there is no way they would know if there was anything wrong with it. If you get a call like that, you should hang up.,
On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a Terms and Conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer, and you guessed it, it is from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”. Over the last 10 years we have successfully resolved many thousands of issues in our work on behalf of Sony and with many small businesses. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
I believe we are very well priced, our standard fix comes with unlimited 24/7 tech support for 6 months, 10 GB of remote storage for important files, Full Antivirus, and a system optimizer. We install a calling card on the customers computer that allows immediate access to a technician. We do this as we found that many times the causes of a particular problem may come back.
It will be very helpful if the complainant also provide us the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. Roy M. Please keep in touch with us with the above details@ support@omnitechsupport.com (Please remove spaces to use) or by calling us at 1-800-966-9940.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming.
SCAM! Same story as everyone else. I went to them for a minor problem and they claimed to be Microsoft. They took control of my computer, ran a "virus" scan, found 300 viruses and said it would be $250 to fix it. When I tried to close their site, they took control of my mouse so I cut the power and got rid of those bastards.
First and foremost, we never claim to be Microsoft nor we did ever. Our company name is very prominent on the website, that when we greet our customers we use our name, our name is on the diagnosis, our name is on the chat window. We are an independent Technical support company and we provide support for various software issues on computers running a Microsoft operating system with the help of our experienced technicians. As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. Later our technician might convey this person about the scanned results and possible errors on the computer with the possible effect of those errors. Our process is very transparent and the customer can watch every steps performed by our technician. We record each remote session. We can prove that nothing was done to his computer and his allegation of our planting a virus is simply not true.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted 100% of any complaints against us, real or bogus. Out of courtesy, many organizations provide a common platform, such as online complaint forums or complaint blogs to shed light on the Service Providers and their impact on customers. Among these complaints, a few might have some merit due to a misunderstanding of the services rendered and, unfortunately, others are biased, planted by a competitor, or simply not reasonable to an informed person. The Sitejabber is one of those respected organizations and we sincerely appreciate their efforts to convey to companies any upset customer’s complaints and feedback.
Overview
OmniTechSupport has a rating of 3.9 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems and several times. OmniTechSupport ranks 327th among Tech Support sites.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
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- Los Angeles, CA 90028
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We provide support for various software issues on computers running a Microsoft operating system with the help of our experienced technicians. As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software or polymorphic viruses. Later our technician might convey this person about the scanned results and possible errors and virus on the computer with the possible effect of those errors. Our process is very transparent and the customer can watch every steps performed by our technician. We record each remote session. We can prove that nothing was done to his computer and his allegation of our planting a virus is simply not true.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.