I agree with the other reviews. This company is a SCAM. I bought my son a new computer, tried to load word and somehow got directed via Microsoft to them. I paid $300 for them to allegedly fix my son's computer when NOTHING was wrong except for Omintech Support taking me to the cleaners. Now I cannot get them to stop calling me. Do no buy any service from them.
They do everything possible to correct any problem and to let you know what they did. My hard drive went out on my old PC and they were able to get me going with my external hard drive and I lost nothing.
They, in my opinion, rip people off. Today, they told me I had several files missing and wanted to charge me for 45 min of work. I cut and pasted the chat screen while I was still connected and they imediatelly erased my paste, dumped the info and disconnected from the session. Smells kind of fraud like to ME...?
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted 100% of any complaints against us, real or bogus. Out of courtesy, many organizations provide a common platform, such as online complaint forums or complaint blogs to shed light on the Service Providers and their impact on customers. Among these complaints, a few might have some merit due to a misunderstanding of the services rendered and, unfortunately, others are biased, planted by a competitor, or simply not reasonable to an informed person. The Sitejabber is one of those respected organizations and we sincerely appreciate their efforts to convey to companies any upset customer’s complaints and feedback.
I am very happy with my Lenovo laptop windows 8. It is very easy to use. I love all the Windows 8 options. It took a little getting use to. Omnitech was very helpful setting it up for me. The computer took their time with the tutorial.
I've had similar experience with this company. One thing I want to address is in one of Omnitech responses they state Microsoft does not refer customers to them. That is not true. I called Microsoft and Microsoft gave me their number and told me they serviced their issues.
We would like to state for the record that we are a Microsoft certified partner. What this means is that we have the requisite number of Microsoft Certified Technicians on staff, and we have gone through the certification process as an organization. We do not advertise this on our website and Microsoft does not refer us customers, and the support we provide is third party support for all computer and peripheral issues. We are not part of Microsoft and they do not refer anyone to us and we do not say we are part of them.
With regards to the issue of people thinking that we are Microsoft, we simply do not understand it. We clearly identify ourselves in every customer contact. By the time someone becomes a paying customer they have seen our trademarked branding at least 13 times. We have an IVR that answers every phone call with “thank you for calling Omnitech Support”. Every single agent that answers the call greets the customer also with the name of our brand. If anyone doubts this, just call us. We have a strict compliance team that ensures that not only if someone directly asks us if we are Microsoft we must correct them immediately, but even if someone merely makes a statement that it could be inferred that they are under that impression, we affirmatively correct them immediately. This is an offence that we fire for on the spot if is not followed. It happened once a few years back, and we called the customer, apologized, immediately offered a full refund, and offered to fix the computer for free.
Over the last 10 years we have successfully resolved many thousands of issues in our work on behalf of Sony and with many small businesses. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
My home computer anti-virus was disabled by malware and I ended up with over 1500 viruses. Anthony saved my computer and the one year support plan has been great. I've been able to have tech support remote in to my computer from home to load additional software so I don't have to pack up everything and take it in to the nearest Best Buy store. Really convenient.
I am in my second year with Omni Tech. They have been very helpful to me with the protection of my computer to the information that they have given me. They have also been extremely helpful to me with they payment for their services.
I have used my omnitech membership several times to get my new computer running and to fix the old computer. Without this support i would never have been ale to accomplish getting the new system running or fixing the old one.
I have reviewed my computer and I am satisfied with the work that was done on it. This is the second time I have worked with Joe and I am very satisfied, he knows exactly what he is doing and appreciate all the help he has given me.
The tech will work with you as long as it takes to resolve you issue. I have on occasion been on the phone with a tech for 4 Hr. I bought the service to help my mother keep her computer in good working order. The one thing I would have the company work on is working with older person. Speak slower and give clearr step by step instruction. I had to do a 3 way in order to interpet what action my mother needed to take. This is a good service for kids helping their parents keep the computers working.
These omnitech guys are a legitimate scam. I purchased a new computer and my desktop was becoming unresponsive within a day of purchase. So i tried to get in touch with microsoft. I was tricked by these guys into beleiving they worked for microsoft. Then they remote logged into my system, EDITED my registry in front of my eyes. The moment i saw that, i knew it was a scam. But i played out the game. Soon they ran a registry check to tell me that 169 errors had been found! So they plant errors and demand 199 $ for undoing it. Ofcourse, i am just going to system recover to undo their malice, but what a sleek scam.
As these unsupported allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. We are not scam and do not engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. We need more details from this person as to why he/she allegedly contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue.
As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.
I cannot say enough good things about these people. My computer was a mess and they "fixed" it in just a short time... and the cost to me was minimal compared to buying a new computer that I couldn't afford.
This is a fraudulent company--they are a scam. I have a story to tell but to make it short--do not pay them anything; they cannot help you. They do not know what they are doing and use the information you give them to call you back, take control of your computer and use the information. I was scammed over $3,000 on my credit cards once they got my information. DO NOT USE THEM. I'm going to report them to my district attorney as soon as I close out this report. They keep calling me and use an unavailable number so they cannot be reported.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Omnitech has FAILED to respond to paid contract for 2 months! I have them for a years service & been completely shut off from any response to phone calls or Emails.
In June of 2013, I contacted Omni to fix my laptop, which they did however afterwards when they wanted to renew the next year, I refused. As of today May 22nd, I have recieved at less twenty phone calls, three to four of the most recent I asked to talk to a supervison and asked to be removed from their list, they just keep calling. I am now going to see if I can take legal actions against them.
Outraged former customer
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
We do not call anyone outbound, unless they are an existing customer and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer.
We provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. Meanwhile, we hope this serves as a lesson to everyone out there. No one can call you and legitimately saying that your computer is infected. A technician, using diagnostic software can when they have been permitted remote access to the computer, but not someone over the phone.
Joe successfully repaired a problem that I spent more than 5 hours on yesterday with OMNITECH support technicians. The process was completed in a much shorter period of time with much more expertise.
I cannot say enough about how grateful I am that he was assigned to assist with this matter.
DO NOT USE THESE PEOPLE! I could not get into my email. After being online with one of the techs for about 20 mins, I asked about the fee. Yes, I should have asked right off, then again they should have also let me know up front. They wanted $250 to fix my problem they said was caused by being hacked. The next day I called the cable company and now have email. I WAS NOT HACKED! This is a scam...
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Anthony did an awesome job cleaning up my computer. My e-mail was not working and apparently I had a lot of spyware/malware on my computer. He helped get rid of it and I can see my e-mail unencumbered from code!
BEWARE~SCAM ARTISTS! I've been hoodwinked! I wish I would have done a internet search on this company first before shucking out $250! I was redirected to a so called Microsoft site and OmniTechSupport magically appears. I've had nothing but problems with my PC ever since. A female rep. Hung up on me because I told her I couldn't understand her heavy accent. Now here's the real slap in the face. I purchased a brand new PC and as soon as I logged into my email account, the OmniTechSupport signature shows up again with redirecting $#*! and abnormal PC behavior all while the Norton was active. I will be returning my NEW PC & cut off my internet & start going to the local library so they can do that crap on their computers! Makes me wonder if ANY of these so called PC security programs work@ all. > :(
These allegations are posted anonymously, so, obviously, we are not in a position to offer any comments as to what actually, if anything, transpired. We invite this person to provide some more details like, date of contacting us, the customer ID he/she was given, so that we can investigate further into this particular case.
This person, if, indeed, he was a customer, misunderstood our process. We record every keystroke and every chat or phone conversation. We need to do this as there are competitors, who cannot match our terms or expertise, try to disparage us with off-the-wall complaints. As always, we are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We provide quality, affordable technical support, and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
I called this company with a simple question, thinking that they were Windows support. They said to me that they were contractors for Windows, not true! After a long time and no solution to my problem, they wanted to scan the PC and I foolishly agreed. After the Scan the agent launched into a sales speech and tried to assure me that there were many problems with my PC. I explained that both my computer people and HP had worked on my PC within the last month and there were no problems. The agent tried to tell me that HP just claims to do work and often has done nothing. I am sure HP would not like that. This company is a fraud and that is the most polite thing I could say! STAY AWAY FROM THEM!
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
We neither claim to be Windows Support and nor stated we are contractors for Windows. We are an independent Technical support company and we provide support for various software issues on computers with the help of our experienced technicians. We, at OmniTech Support, have thousands of customers who are in long time relationship with us and they are happy with our reliable support.
Overview
OmniTechSupport has a rating of 3.9 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems and several times. OmniTechSupport ranks 327th among Tech Support sites.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
- Visit Website
- Los Angeles, CA 90028
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.