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  • OmniTechSupport

OmniTechSupport

Overview

OmniTechSupport has a rating of 3.88 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems, and several times. OmniTechSupport ranks 389th among Tech Support sites.

  • Service
    19
  • Value
    19
  • Returns
    5
  • Quality
    13

Proactively asks for customer feedback

2
See all photos

What reviewers want you to know

Positive highlights

  • Frank V has been absolutely wonderful, patient in handling my very complex computer problems. Thanks so much, Annie
  • I have contacted Omnitech Tech support several times in my first 2 years and have had wonderful results.

Critical highlights

  • Well, I'm a computer engineer, just not an Outlook expert, and I could smell a rat fairly easily.
  • I hired Omni Tech Support for 6 months service and found the techs soooooo slooooow!
How would you rate OmniTechSupport?
Top Positive Review

“Joe”

frank t.
6/30/14

Joe, Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails. The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla. You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together. Thanks again for you help. Frank Thomas

Top Critical Review

“Update to December 2017 review”

Diane M.
12/21/17

I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.

Reviews (239)

Rating

Timeframe

Other

Reviews that mention popular keywords

computer (114) frank v (10) 6 months (8) 2 years (4) 2 hours (4) time (41) access (12) computer issues (4) 30 minutes (3) internet connection (3) microsoft site (3) great job (10)
Thumbnail of user frankt33
1 review
1 helpful vote
June 30th, 2014
Verified purchase

Joe,
Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails.

The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla.

You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together.

Thanks again for you help.

Frank Thomas

Thumbnail of user dianem159
1 review
1 helpful vote
December 21st, 2017

I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.

Thumbnail of user garyh54
1 review
2 helpful votes
June 13th, 2014

Knowledgeable technicians, courteous, and reliable. OmniTech Support is a bit pricey but good insurance against unforeseen computer problems down the road.

Only minor complaint-- it takes a very long time at the beginning for technician to check the records and begin analyzing the problem. Plan on staying on-line for an hour or two.

Thumbnail of user virginiam21
1 review
0 helpful votes
November 1st, 2015

Two weeks ago I required help to correct a msg on my computer which kept popping up. After many attempts it was finally removed but then "Ace," the tech who was helping me tried to sell me an extension of my contract. I said I would have to think it over and Ace said it was only good for that offer. When I did not accept he became very abrupt and did not respond to my second request and hung up. That certainly was the wrong way to treat a customer. Virginia M

Thumbnail of user alicias11
1 review
2 helpful votes
June 10th, 2014

Bought the tech support. Because it supports 3 computers had them fix my old desktop that had a virus. My boyfriend's computer had a problem and they helped him fix it. Working great and his virus is gone. Kept the support for the third one for my new laptop when needed.

Boyfriend took his computer to office depot, said they could not fix it. Sold him a new one, Paid someone else to fix it. Still not working. Called Omnitech and got connected to Anthony and it is fixed. Best investment ever.

Thumbnail of user kenw32
1 review
0 helpful votes
July 3rd, 2014
Verified purchase

My laptop was picked up from my house, taken to their corporate office, fixed and return like brand new. I love these guys

Thumbnail of user donm169
1 review
3 helpful votes
December 12th, 2017

Omnitech has FAILED to respond to paid contract for 2 months! I have them for a years service & been completely shut off from any response to phone calls or Emails.

Thumbnail of user donnag16
1 review
1 helpful vote
June 9th, 2014

Everyone so far has helped me a lot. They are very courteous and cordial. I would recommend omnitech to everyone

Thumbnail of user peterh73
1 review
0 helpful votes
June 9th, 2014
Verified purchase

I had an appointment with a T5 technician whom not only knew his stuff but was also patient enough to teach me what I did not understand. I as able to get my password reset, printer fixed, and emails deleted and sorted. Great work.

Thumbnail of user paule71
1 review
0 helpful votes
June 6th, 2014
Verified purchase

I had some scammers get into my p. P. and they planted a Trojan. I was able to get a hold of Frank v. and after several hours he was able to clean my files, get rid of that trojan and now I am back up to speed. Thank your very much Frank as I'm sure you saved my computer and saved me several hundred $ $. I really appreciate the hard work that it took to finish the work.

Thumbnail of user peteh31
1 review
3 helpful votes
June 19th, 2014

Good Job Guys! Not sure about the negative reviews on here, but if you have spoken to a T5 tech in the corporate office then you shouldn't have any bad comments. A+. 508

Thumbnail of user thomasr36
1 review
3 helpful votes
May 15th, 2014

Total SCAM! Just wanted help resetting passwords and verification/security info on an old Hotmail account with forgotten and outdated info. Should be simple. Tech took over my PC, ran a scan and tried to charge me $150 to fix those errors before proceeding. That scan has NOTHING to do with my hotmail settings. Asked for a supervisor and he offered to cut it in half - $75 for the same. This is a SCAM. Shame on Microsoft for forcing us to use this service to fix simpe issues.

Thumbnail of user omnitechs1
OmniTech S. – OmniTechSupport Rep

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.

We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.

Thumbnail of user stevens60
1 review
1 helpful vote
June 13th, 2014
Verified purchase

I am so glad for your company. You have helped me emmensly with my PC. Your techs have re-educated about things I've forgotten & taught me new tricks as they say. I'm not that old yet... lol But Joe was great, all of your techs are well versed & "do not" talk down to you. It's a "1 on 1" help with any technical problems & explain them to you for future reference. Thank you so very much. When the wife gets back we will talk then I will contact Hanna & get the ball rolling. Again, thank you so much. All be well. Peace always & forever.

Issue corptech14

Thumbnail of user mm92
1 review
1 helpful vote
June 8th, 2014

I have been using Omnitech Support for 4 years. They are the technical support for Microsoft. I have found them very efficient, knowledgeable, patient and understanding of the problem. I have never - ever - had a bad experience, nor have they not been able to solve any of my problems. Some people think they are a scam company - wrong - all you have to do is call Microsoft and you will be directed to Omnitech. For the problems I have had solved, it is well worth the money.

Thumbnail of user mikek72
1 review
0 helpful votes
August 8th, 2014

When I retired from the corporate world, I no longer had access to the tech support team for my computer(s). Omnitech Support was a great find, since they are always available to assist me when I have a concern, issue, or just to answer a question regarding something technical. I also like the fact that they are regularly scanning my computer to keep my information safe.

Thumbnail of user hectorr14
1 review
1 helpful vote
June 11th, 2014

I had a horrible experience... with the indian techs. The only reason im leaving this good review is because anthony deserves it for his dedication and hard work in resolving my issues. Cheers to him. Great work.

Thumbnail of user josem49
3 reviews
0 helpful votes
July 20th, 2014

I used OT Support several times and always wonder of their great patience and detail to get issues solved. I appreciate what they had done for me. I will call again for sure.

Thumbnail of user richn5
1 review
1 helpful vote
June 12th, 2014
Verified purchase

I was pleased with your youg Tech. Joe. He was very polite and explained to me as he went through each step of his repairing of my computer and followed up on every thing to assure a succesful outcome.My hats off to your team and operation. Thanks Rich

Thumbnail of user lances16
1 review
3 helpful votes
May 22nd, 2014

In June of 2013, I contacted Omni to fix my laptop, which they did however afterwards when they wanted to renew the next year, I refused. As of today May 22nd, I have recieved at less twenty phone calls, three to four of the most recent I asked to talk to a supervison and asked to be removed from their list, they just keep calling. I am now going to see if I can take legal actions against them.

Outraged former customer

Thumbnail of user omnitechs1
OmniTech S. – OmniTechSupport Rep

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
We do not call anyone outbound, unless they are an existing customer and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer.
We provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. Meanwhile, we hope this serves as a lesson to everyone out there. No one can call you and legitimately saying that your computer is infected. A technician, using diagnostic software can when they have been permitted remote access to the computer, but not someone over the phone.

Thumbnail of user peterl65
1 review
2 helpful votes
May 6th, 2014

I should have done my reviews before I allowed them to take control of my computer. I simply requested the technician to empty my trash bin on MacBook Pro. What he/she did was completely deleted every file that was on my desktop, messed up my iPhoto, iMovie etc. When I asked them to recover my files, they spent several hours going back and forth through my folders. After observing that no progress was been made I simply disconnected. COMPLETELY UNSATISFIED with their service.

Thumbnail of user omnitechs1
OmniTech S. – OmniTechSupport Rep

We are sorry that you are unhappy, we did nothing wrong, here is why sometimes things aren't perfect, we have many very happy customers, please contact us at support@omnitechsupport.com for a full refund with the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. Peter L.

We have thousands of success stories. However, we do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.

When a customer contacts us, we identified ourselves as OMNITECH SUPPORT”. We never falsified the customer that We are Microsoft or Related with Them. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is hardly “bait & switch!”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health check up and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do; and what’s nobody (competitors) cannot simply claim.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming.

Thumbnail of user mistyw9
1 review
2 helpful votes
August 5th, 2016

My browser was constantly being hijacked. Eventually it froze with a flashing pop up "from google" saying it had a virus and to call omnitech. I called. They told me that I had a polymorphic virus disguised as Windows and hackers had access to all my private information so severe that I could use another computer, log into anything and that computer would remember all my personal info, as well as download a virus. Would cost me over $300 for the fix(lie). I paid and gave them access. They downloaded a pop-up blocker, and several things that made my Antivirus software flip out, which they then disabled. Constant computer problems, 3 months in I found out what a polymorphic virus(they lied), found out they could not diagnose that over the phone(lied), found out they had a one time fix fee for $90, (lied). Demanded a refund because they lied to me to get my business, we settled on refund for the service I hadn't received yet. They refunded my money. Sold the computer to a friend, watched them format it completely. 2 years later I'm STILL getting calls 2-3X a week from omnitech, omnitech claiming to be Google, omnitech claiming to be Microsoft. And people who won't tell me who they are. All from different numbers, including one guy who said I was a $#*!ing liar and hung up on me because I told him the person I sold it to formatted it. For the first year I just repeatedly told them I was no longer a customer, was disgruntled and to please stop calling. The harassment and sudden aggression of these people has got so bad Now I can't answer my phone at all. I screen every call I have, and yes, they've even hijacked numbers and called me from numbers I know.

Thumbnail of user donalds28
1 review
0 helpful votes
June 19th, 2014
Verified purchase

Working with Jamie to fix my internet service problem was great. She helped me get all the things back in correct settings and working again.

Thumbnail of user waynek25
1 review
3 helpful votes
June 7th, 2014

Thought I was contacting Microsoft but got directed to Omnitech, was pressured into purchasing their support. After spending over 8 hours online in 3 sessions with their tech support people being transferred to various levels of support right up to supervisor my issue has never been resolved even though they guaranteed it would be. I have no intention of contacting them for any further support regarding my issue even though it hasn't been resolved, it's just a waste of time in my opinion. Everyone should be aware of this service.

Thumbnail of user omnitechs1
OmniTech S. – OmniTechSupport Rep

Directed? No organization including Microsoft directs anybody to us. The customer came to us. Anyone wishing to go to Microsoft for support, merely needs to go to www.support.microsoft.com. When someone contacts us, we always clearly identify ourselves. Our opening chat statement itself confirmed that we are not Microsoft or some other Tech Support company. We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. Our technicians are trained and certified to work on all e-mail issues in addition to working on other software, networking, setup, registry and virus issues.

On May 28,2014 Mr. Wayne King Contacted us for help with regards to issue “Receiving Spam Emails and need to remove viruses and infections in the computer” accordingly we connected her to a technician to diagnose any issues on her computer. To diagnose the cause of any issue, we access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”.

Our process is very transparent. The customer can watch and control every movement of our technician and, can terminate the remote control by a single click. Once customer revokes the remote access, technicians cannot re-establish the connection by their own without customer’s assistance, our technician checked her computer and diagnosed the issue. We offered him out One Time Fix plan for single issue and where customer can get back to us with the same issue within 30 days of sign up. The customer voluntarily agreed and signed up with us paying $149.99.

Accordingly, our technician performed the required resolutions and fixed the issue for him. Then, Mr. King confirmed to us in the chat that the issue is fixed. If he is maintaining that the issue was unfixed, even though he had c confirmed that it was, he is welcome to come back to us, so we can determine if it is the same issue. If it is, we will fix it. However, since his initial issue included viruses, his computer may have been infected subsequently to our removing his initial viruses.

Wayne King: ok, will give it a go see how it is working. Thanks
Tech 81: Okay, Wayne. Please stay online for a moment to take the confirmation.
Wayne King: ok
Tech 81: Kindly confirm if the issues with receiving the spam emails and removal of infections form the Computer have been resolved. Please answer with a Yes or a No.
Wayne King: yes
Tech 81: Thank you for the confirmation, Wayne.
Tech 81: May I go ahead and end the session now?
Wayne King: yes
Tech 81: Thank you for the permission.
Tech 81: It was a pleasure assisting you today.
Tech 81: Please feel free to contact us for further assistance.
Tech 81: Thank you for contacting OmniTech Support.
Tech 81: Have a great time ahead.

We regret that our service did not satisfy Mr. King even after we had provided hours of quality services in resolving his several issues.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.

Thumbnail of user roberta117
1 review
1 helpful vote
September 18th, 2014
Verified purchase

Frank was very professional and helpful. He was able to get me back running after a significant amount of problems with my computer.

Thumbnail of user robinp32
1 review
0 helpful votes
July 3rd, 2014
Verified purchase

The Omnitech Support representative was very pleasant and assisted me with my renewal needs promptly. I had to use their support system once during my initial 6 month membership and the problem was resolved quickly. Thank you Omnitech Support for your services

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From the business

OmniTech Support is BBB Accredited Business since 07/11/2006.

Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.

Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.

Business History

OmniTech Support has been a provider for online tech support since inception in 2001, and has risen among the ranks to be one of the top tech support companies available. We've helped over 50,000 individual clients with their technical support issues each year, and we have been growing at a steady rate. We don't just offer simple tech support, we enable remote access and allow the customers to watch each and every action that we take to solve the issues you may be facing. This is helpful for many reasons including the advantage of a bonus education on how to resolve the issue yourself. This in itself can be a huge value when you evaluate the cost of the technical support itself. It can save you a lot of money in the future, and our customers can vouch for that!

Company Representative

Thumbnail of user omnitechs1
OmniTech S.

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