OmniTechSupport

We are sorry that you are unhappy, we did nothing wrong, here is why sometimes things aren't perfect, we have many very happy customers, please contact us at support@omnitechsupport.com for a full refund with the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. Peter L.

We have thousands of success stories. However, we do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.

When a customer contacts us, we identified ourselves as OMNITECH SUPPORT”. We never falsified the customer that We are Microsoft or Related with Them. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is hardly “bait & switch!”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health check up and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do; and what’s nobody (competitors) cannot simply claim.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming.

In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted ALL 100% of any complaints against us, real or bogus.

In this instance, the complainer hasn’t revealed proper details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. While

If a computer where the issue present is inaccessible like login password issue, or unable to boot then we will try resolving the issue from a different computer. This is the only basic steps for resolving these issues.

We invite this person to provide some more details like her email address and on what date she came in to us for help. If the customer can re-contact us, then we can research her concern. In that way, we can fill her in on what the issue was, just the she needs to send a mail at support@omnitechsupport.com or to call us at 'Toll free number' 1-800- 966-9940. We are here to help you and would be happy to settle the issue.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do; and what’s on the internet is nobody (competitors) cannot simply claim.

This customer signed up with us on Jan 07,2014 for a half-yearly service plan by paying $569.99, which included unlimited technical support and the purchase of a Windows 8 Operating System. However, later we reimbursed $100.00 to her as she did not want the Windows 8 Disc.

During the subscription period we addressed the customer’s every issue and fixed those promptly and in timely manner. She checked on our work and confirmed the issue resolutions. Our technicians are not slow, as that would be in no one’s interest. Instead the resolution process might get delayed if perquisite circumstances are not available (Like: slow Internet speed at customer’s end, or after rebooting, the remote session is not connected back to technician, etc.).

On July 07,2014 her service plan with OmniTech expired. On August 16,2014 the customer called us and informed that she received a scam call from someone claiming to be from OmniTech Support, which was not true. She, then gave the access of her computer to those scammers after which her system kept on crashing and she faced other issues too.

WE ONLY CALL our existing customers when we’re trying to reconnect their computer. Or when an existing customer’s plan is about to expire. We don’t take credit card details again, since we charge the card you used at sign up, whose details are encrypted and can’t be seen by anyone in our company as per our Security norms. It was a scam call. We couldn’t leak her information.

This is a well-known scam that has intensified recently. Absolutely no one can tell if a computer needs an update or is infected, unless they have direct physical or customer-granted remote access to the computer. If someone calls with this claim, people should just hang up. This tech support scam that is making the rounds recently are from unscrupulous companies and individuals, that are calling people claiming that their computer is infected with numerous viruses and that the only way to prevent their computer from fatally crashing is to subscribe to their tech support services, so they can remove the threats. Sometimes, to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are.

However, out of courtesy, our technician looked into her computer, where she requested us to change password of her computer and to fix a Bit-Defender (her anti-virus software) issue. Our technician performed few troubleshooting steps, but the Bit-Defender issue could not be fixed except by Bit-Defender. Therefore, we requested her to contact Bit-Defender support to get the issue resolved. Also, we advised the customer not to take any unsolicited calls.

Again on August 28,2014 the customer called us and informed that she received one more scam call in name of OmniTech Support and now her computer kept crashing. Even though her subscription plan had expired, we assisted the customer through Power cycle (very basic troubleshooting steps) and informed the customer to get back once it was completed. Then the customer came back to us and our technician worked on her computer, but the chat got disconnected before we could complete the troubleshooting steps. On September 01,2014 the customer came back to us and we fixed the notification issue with Bit-Defender at no charge.
On September 09,2014 she called us and informed that her computer again crashed and now if we couldn’t fix it then she will go for refund. We worked on her computer and fixed her computer issue but she didn’t confirm the issue resolution and informed that she would get back after 20-30 minutes later. Afterwards, we called the customer three times but there was no response. Nevertheless, we closed her account and we did not try to contact her later.

Even after the customer’s service plan was expired, we worked hours on her computer and tried to fix the issue that was, indeed, not caused by us. We didn’t leak the customer’s information. There is no resolution we can offer to this customer at this point of time; except requesting her not to answer any unsolicited calls. Our process is very transparent and our policy & price are unmatched by others. We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

This case is very simple and clear. The customer had an unstable Internet connection and this made it nearly impossible to fix his computer’s issue. This customer contacted us on December 23,2013 with an issue: “AOL Desktop not launching in the computer” and paid $129.99 for us to fix the issue. But, we couldn’t complete all troubleshooting steps initially, as it was necessary to reboot the computer (something we need the customer to do) after the initial steps.

We called him to connect back to us remotely, but we only reached his voice mail. Later when the customer came back to us, we were not able to work on the customer’s computer due to an ongoing Internet connectivity issue at the customer’s end. We tried all possible steps to fix it, but we couldn’t due to the instability of his Internet connection. Therefore, we suggested that he to contact ISP to fix the Internet issue first, as it was hardware-related and get back to us, so that we can work further. However, the customer didn’t agree and asked for refund. Nevertheless, we refunded in full and he apparently agreed to it. There is nothing we could offer more in this instance as we cannot work on his computer without an Internet connection.

Below are the refund transaction details:

Transaction Approved:
Auth Code: C93355
Ref #: 551493355

In spite of working for hours on the customer’s computer, we refunded the full amount and also suggested a resolution for the Internet issue, one which is clearly not caused by us. Our process is very transparent and we record every remote session and we can prove it. OmniTech Support is an organization where we always try to value the customer’s business and to have them satisfied with their purchases. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

We are an independent Technical support company and we provide support for various software issues on computers with the help of our experienced technicians. We, at OmniTech Support, have thousands of customers who are in long time relationship with us and they are happy with our reliable support. Generally, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem as initial troubleshooting step. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We cannot create any “fake” errors, as we are using a respected 3rd-party diagnostic tool. Later our technician might convey the customer about the scanned results and possible errors on the computer. Anti-virus programs can vary widely in what infections they can block and as this customer obviously does not understand, they are not designed to discover corrupted registry errors.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like, date of supposedly contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. On this alleged situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.