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OmniTechSupport has a rating of 3.9 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems, and several times. OmniTechSupport ranks 388th among Tech Support sites.
Proactively asks for customer feedback
Joe, Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails. The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla. You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together. Thanks again for you help. Frank Thomas
I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.
Joe,
Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla, it has made it a lot easier to manage my e-mails.
The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla.
You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together.
Thanks again for you help.
Frank Thomas
This is a quote they give every negative review
"That's why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time."
http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-service-and-repair/omnitechsupport-in-los-angeles-ca-*******
BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business's file.
OmniTechSupport has No Rating on the BBB website.
Knowledgeable technicians, courteous, and reliable. OmniTech Support is a bit pricey but good insurance against unforeseen computer problems down the road.
Only minor complaint-- it takes a very long time at the beginning for technician to check the records and begin analyzing the problem. Plan on staying on-line for an hour or two.
Bought the tech support. Because it supports 3 computers had them fix my old desktop that had a virus. My boyfriend's computer had a problem and they helped him fix it. Working great and his virus is gone. Kept the support for the third one for my new laptop when needed.
Boyfriend took his computer to office depot, said they could not fix it. Sold him a new one, Paid someone else to fix it. Still not working. Called Omnitech and got connected to Anthony and it is fixed. Best investment ever.
My laptop was picked up from my house, taken to their corporate office, fixed and return like brand new. I love these guys
Everyone so far has helped me a lot. They are very courteous and cordial. I would recommend omnitech to everyone
I had an appointment with a T5 technician whom not only knew his stuff but was also patient enough to teach me what I did not understand. I as able to get my password reset, printer fixed, and emails deleted and sorted. Great work.
I had some scammers get into my p. P. and they planted a Trojan. I was able to get a hold of Frank v. and after several hours he was able to clean my files, get rid of that trojan and now I am back up to speed. Thank your very much Frank as I'm sure you saved my computer and saved me several hundred $ $. I really appreciate the hard work that it took to finish the work.
Good Job Guys! Not sure about the negative reviews on here, but if you have spoken to a T5 tech in the corporate office then you shouldn't have any bad comments. A+. 508
I had a problem with unsolicited pop-up windows. I tried everything and finally went to Microsoft site to download another copy of IE 11. That didn't work either. What I thought was the Microsoft Help Desk was instead Omni Tech Support. After 11 hours (really!) and $279.99 later my problem is fixed and that's why I gave it 2 stars. But the real issue is their technical knowledge is really not worth it. They did exactly everything I did, and the reason it took 11 hours was the software that they installed (Advanced System Optimizer) performed an entire optimization of my system. This s/w is worth the price ($29) and it removed 262 junk files, 1457 spyware, installed 15 drivers, and fixed 22 registry files. The only thing they did different was they finally uninstalled Google, Ask, and MySearch. The first 2 hours with Omni Tech Support was wasted on trying to sell me their on-line support for 2 years for $299, then they brought it down to 1 year for an extra $50. I finally got the $279.99 package for 6 months and the Advanced System Optimizer for 1 year. I will renew ASO after a year. It's worth it. But, we ware of on-line support services -- especially Omni Tech Support!
I am so glad for your company. You have helped me emmensly with my PC. Your techs have re-educated about things I've forgotten & taught me new tricks as they say. I'm not that old yet... lol But Joe was great, all of your techs are well versed & "do not" talk down to you. It's a "1 on 1" help with any technical problems & explain them to you for future reference. Thank you so very much. When the wife gets back we will talk then I will contact Hanna & get the ball rolling. Again, thank you so much. All be well. Peace always & forever.
Issue corptech14
I filed a dispute for no service with my credit card company. Their process is not to contact the vendor but to contact the bank that vendor used. Two months are allowed for the vendor's bank's response. No reply was received so my entire purchase was refunded. In the interim I had contacted another tech company and was told that Omni had gone out of business.
I have been using Omnitech Support for 4 years. They are the technical support for Microsoft. I have found them very efficient, knowledgeable, patient and understanding of the problem. I have never - ever - had a bad experience, nor have they not been able to solve any of my problems. Some people think they are a scam company - wrong - all you have to do is call Microsoft and you will be directed to Omnitech. For the problems I have had solved, it is well worth the money.
Omnitech has FAILED to respond to paid contract for 2 months! I have them for a years service & been completely shut off from any response to phone calls or Emails.
When I retired from the corporate world, I no longer had access to the tech support team for my computer(s). Omnitech Support was a great find, since they are always available to assist me when I have a concern, issue, or just to answer a question regarding something technical. I also like the fact that they are regularly scanning my computer to keep my information safe.
I had a horrible experience... with the indian techs. The only reason im leaving this good review is because anthony deserves it for his dedication and hard work in resolving my issues. Cheers to him. Great work.
Total SCAM! Just wanted help resetting passwords and verification/security info on an old Hotmail account with forgotten and outdated info. Should be simple. Tech took over my PC, ran a scan and tried to charge me $150 to fix those errors before proceeding. That scan has NOTHING to do with my hotmail settings. Asked for a supervisor and he offered to cut it in half - $75 for the same. This is a SCAM. Shame on Microsoft for forcing us to use this service to fix simpe issues.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
I used OT Support several times and always wonder of their great patience and detail to get issues solved. I appreciate what they had done for me. I will call again for sure.
I was pleased with your youg Tech. Joe. He was very polite and explained to me as he went through each step of his repairing of my computer and followed up on every thing to assure a succesful outcome.My hats off to your team and operation. Thanks Rich
I cannot express how much of a relief it is to be able to get high quality, professional help when my computer has a "bad hair day." Omnitech staff are always courteous, knowledgeable and most of the time it only takes one phone call to get the job done. It has never taken more than two phone calls. This service makes me feel that my computer is well protected in a world where there are many who would like to get into my data.
Working with Jamie to fix my internet service problem was great. She helped me get all the things back in correct settings and working again.
Frank was very professional and helpful. He was able to get me back running after a significant amount of problems with my computer.
The Omnitech Support representative was very pleasant and assisted me with my renewal needs promptly. I had to use their support system once during my initial 6 month membership and the problem was resolved quickly. Thank you Omnitech Support for your services
I was having some trouble installing some programs on my computer. I kept getting an error message. I called them and they not only installed them for me, but showed me what they did just in case it happened again. And offered a few suggestions to better the laptop. I really appreciated Anthony's help
In June of 2013, I contacted Omni to fix my laptop, which they did however afterwards when they wanted to renew the next year, I refused. As of today May 22nd, I have recieved at less twenty phone calls, three to four of the most recent I asked to talk to a supervison and asked to be removed from their list, they just keep calling. I am now going to see if I can take legal actions against them.
Outraged former customer
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
We do not call anyone outbound, unless they are an existing customer and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer.
We provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. Meanwhile, we hope this serves as a lesson to everyone out there. No one can call you and legitimately saying that your computer is infected. A technician, using diagnostic software can when they have been permitted remote access to the computer, but not someone over the phone.
Gain trust and grow your business with customer reviews.
OmniTech Support is BBB Accredited Business since 07/11/2006.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
OmniTech Support has been a provider for online tech support since inception in 2001, and has risen among the ranks to be one of the top tech support companies available. We've helped over 50,000 individual clients with their technical support issues each year, and we have been growing at a steady rate. We don't just offer simple tech support, we enable remote access and allow the customers to watch each and every action that we take to solve the issues you may be facing. This is helpful for many reasons including the advantage of a bonus education on how to resolve the issue yourself. This in itself can be a huge value when you evaluate the cost of the technical support itself. It can save you a lot of money in the future, and our customers can vouch for that!
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
When a customer contacts us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”
We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.