OmniTechSupport

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

When a customer contacts us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.

This complaint is without merit and is also very inaccurate. Customers need to understand that Comcast doesn’t redirect their customers to OmniTech Support, nor does Microsoft, Dell, or McAfee and so on! Plus, we are not computer or software warranty support, or help for one’s Internet service provider. We are not FREE tech support organization. OmniTech Support is a fee-based, large and reputable online technical support organization, having thousands of satisfied customers. Our service charges are clearly upfront mentioned in our website. We offer Yearly, Half-yearly and Quarterly service plan which are economical, beneficial and work out for everyone in most of cases. Apart from these service plans we have per issue fix plan and if customer doesn’t wish to subscribe for Yearly or Half-Yearly plan then he can go with per issue fix plan. The service charges for single issue fix will be dependent on the issue’s complexity. Our technician takes remote access only with prior permission of the customer and the customer will have the full control to override any action while remote session is going on. The customer can watch all steps performed by our technician. Once, remote access is disconnected; we cannot re-establish the remote connection without the customer’s assistance & permission.

Generally, in initial stage our technician diagnoses the issue by performing very basic steps on the customer’s computer to uncover the root of the problem. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. Accordingly, after diagnosing the issue our technician offered him a service plan at $199.99 where he would get 6 months UNLIMITED tech support for resolving any software issues, regularly-scheduled fine tuning of his system, plus the current issue resolution. However, the customer didn’t agree and ended the session. He wanted support for free.

Some people simply do not understand the process of tech support and their complaints are witness to that. This person didn’t pay us anything. We do not scam or rip our customers off. We provide quality, affordable technical support, and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.

Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.

If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our trustworthy service at any point of time.