This service is poor and way overpriced. They wanted me to buy a package for $249.99 but agreed to charge me a one-time fee of $149.99 to repair a problem with my laptop. After almost four hours on line they did manage to get it working but it quit after two days. I agreed to pay the extra $100.00 but they wanted $499.99 additional to repair the problem or I could get a package for three computers for $1399. 99.
Omni never resolved the problem so I had the computer serviced locally where it was repaired in less than 30 minutes for a fraction of the cost Omni wanted to charge. The local repair service told me the reason the computer quit working the second time was that Omni uninstalled a program in the operating system. Omni not only refused to stand behind their work but wanted a large additional fee the repair the damage they caused.
Avoid these people. There are far better services available.
I received an unsolicited call yesterday from a person who said he was to be contacted directly and who claimed to install a Microsoft program for $249.99. I now wonder whether I was duped to give him information and to become the "hacker" he purported to protect me from. I think I was in the end billed by OmniTech Support but I am now not so sure. He gave me a name for himself but his accent makes me suspicious even of that name. After the call I have noticed that EVERY search I have made on the Internet, through Google as well as through Yahoo, is being pinned. This was not happening before and now makes me wonder what is going on. Past contacts have appeared to result in corrections of the problem but I am so suspicious of yesterday's contact I must advise persons to stay away from this site.
We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are an existing customer of ours and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact, we send an email out to our customers telling them that we will never contact them that there is something wrong with their computer and if someone does then you can know that they are scammers. Sometimes these scammers pretend that they are from Microsoft or a top ten tech support company, like we are. If someone cold-calling, does not have access to your computer, there is no way they would know if there was anything wrong with it. If you get a call like that, you should hang up.,
On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a Terms and Conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer, and you guessed it, it is from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”. Over the last 10 years we have successfully resolved many thousands of issues in our work on behalf of Sony and with many small businesses. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
I believe we are very well priced, our standard fix comes with unlimited 24/7 tech support for 6 months, 10 GB of remote storage for important files, Full Antivirus, and a system optimizer. We install a calling card on the customers computer that allows immediate access to a technician. We do this as we found that many times the causes of a particular problem may come back.
It will be very helpful if the complainant also provide us the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. Roy M. Please keep in touch with us with the above details@ support@omnitechsupport.com (Please remove spaces to use) or by calling us at 1-800-966-9940.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming.
SCAM! Same story as everyone else. I went to them for a minor problem and they claimed to be Microsoft. They took control of my computer, ran a "virus" scan, found 300 viruses and said it would be $250 to fix it. When I tried to close their site, they took control of my mouse so I cut the power and got rid of those bastards.
First and foremost, we never claim to be Microsoft nor we did ever. Our company name is very prominent on the website, that when we greet our customers we use our name, our name is on the diagnosis, our name is on the chat window. We are an independent Technical support company and we provide support for various software issues on computers running a Microsoft operating system with the help of our experienced technicians. As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. Later our technician might convey this person about the scanned results and possible errors on the computer with the possible effect of those errors. Our process is very transparent and the customer can watch every steps performed by our technician. We record each remote session. We can prove that nothing was done to his computer and his allegation of our planting a virus is simply not true.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted 100% of any complaints against us, real or bogus. Out of courtesy, many organizations provide a common platform, such as online complaint forums or complaint blogs to shed light on the Service Providers and their impact on customers. Among these complaints, a few might have some merit due to a misunderstanding of the services rendered and, unfortunately, others are biased, planted by a competitor, or simply not reasonable to an informed person. The Sitejabber is one of those respected organizations and we sincerely appreciate their efforts to convey to companies any upset customer’s complaints and feedback.
Called to get help with one issue with my Video Player. He insisted on doing a scan of my computer using a program he installed called 'Smart PC Care'. I said okay. Suddenly 1444 issues, 2147 Privacy traces. He said he needed to fix it immediately and the charge to me would be $200. I said I needed to think about it. The hard sell came next. I said no, I need to think about it. Wanted to look up the company reviews. He said they would reduce the price to $137 if I would agree to the service right away. My fraud bells started going off loud and clear.
As these unsupported allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. We are not scam and do not engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. That's why we have earned and maintained an A+ rating from the Better Business Bureau. Generally, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem as initial troubleshooting step. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We cannot create any “fake” errors, as we are using a respected 3rd-party diagnostic tool. Later our technician might convey the customer about the scanned results and possible errors on the computer. Anti-virus programs can vary widely in what infections they can block and as this customer obviously does not understand, they are not designed to discover corrupted registry errors.
We need more details from this person as to why he/she allegedly contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue. Obviously, we are a fee-based solution to our customer’s needs. As is clearly mentioned on our website, we offer annual and half-yearly System Assurance plans, which offer great value, including unlimited tech support. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary.
As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.
Had a funny feeling while I was online with the tech. Let them look at my computer and of course they found thousands of corrupt files, etc. Told me $199 would take care of everything. I said no. He "put me on hold" while he checked with his supervisor, then came back and said $99. I still said no, then he came down to $79 and when I said good night the cursor began scrambling all over my screen and he clicked on my Quicken icon to open it. I turned the computer off to get the leech off my laptop. I would never recommend them.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. Later our technician might convey this person about the scanned results and possible errors on the computer with the possible effect of those errors. Our process is very transparent and the customer can watch every steps performed by our technician.
Obviously, we are a fee-based solution to our customer’s needs. As is clearly mentioned on our website, we offer annual and half-yearly System Assurance plans, which offer great value. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue (as required time can be varied to fix issue to issue). This customer might have been given an offer to pay the service charges in installments as he stated, he can't afford the charges. The original price would be the same as explained. This person misunderstood our process.
After thinking I was in contact with a Microsoft related site, I ended up having them tell me my comp was full of viruses. Even tho I have protection on my comp and keep it updated. I was told they could fix it for $250. I ended up taking my comp to a local comp repair shop. It cost me $50 for them to tell me that my comp was fine, no problems.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
When a customer contacts us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”
We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Re that A+ rating with the Better Business Bureau. I was about to file a complaint when I learned that I would have to submit my personal ID, which would then be passed to the so-called "company." I closed down without filing the complaint out of fear of retaliation. I imagine countless others have done the same.
Over the last 10 years we have successfully resolved many thousands of issues in our work on behalf of Sony and with many small businesses. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
We would like to request the complainant to elaborate the purpose of this complaint as we do not see any concern or dissatisfaction in his complaint. We would be very grateful if the complainant can detail us on his concern and we will surely work out on those points and try to make it better.
We have thousands of success stories. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, if they have merit, we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order details, like customer ID you were assigned, invoice#, Signed-up/Contacted date, name, phone#, or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com or 1-800-966-9940.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau. That’s something most competitors can’t come close to claiming.
Total SCAM! Just wanted help resetting passwords and verification/security info on an old Hotmail account with forgotten and outdated info. Should be simple. Tech took over my PC, ran a scan and tried to charge me $150 to fix those errors before proceeding. That scan has NOTHING to do with my hotmail settings. Asked for a supervisor and he offered to cut it in half - $75 for the same. This is a SCAM. Shame on Microsoft for forcing us to use this service to fix simpe issues.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
This just happened to me, my MS Excel is not working the way it should, so i went on ask.com and typed my question. Then i saw Microsoft support, clicked on it and it was Omni Tech Support. So i typed the problem, waited and got thru to a technician who was to tap to my computer to see the problem. This was a Tech 298, that's what they went by. After a few minutes the tech told me i have a lot of hacking problems and a lot of viruses. That they will charge me $199.99 for the whole fix. Something told me not to go ahead with this. I told the tech I've not been working so i cant afford that, he/she lowered to $119.99, i said that it was still too much. She lowered it to $49.99 then asked me if she could redirect to the payment page so that i can give info of how i will pay, by my checking or savings account. I said when i start working i will contact them so that we can fix my computer. The agent got mad and just logged my computer off. OMNI TECH SUPPORT IS A SCAM!
It’s not true that Microsoft is directing their customers to OmniTech support. The customer might have searched for assistance in resolving a Microsoft product and saw us in search engine list, as we are global and large online independent service provider for all kinds of software issues and we rank very high in the search engines for support on Microsoft products.
As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. Later our technician might convey this person about the scanned results and possible errors on the computer with the possible effect of those errors. Our process is very transparent and the customer can watch every steps performed by our technician.
Obviously, we are a fee-based solution to our customer’s needs. As is clearly mentioned on our website, we offer annual and half-yearly System Assurance plans, which offer great value. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue (as required time can be varied to fix issue to issue). This customer might have been given an offer to pay the service charges in installments as he stated, he can't afford the charges. The original price would be the same as explained. This person misunderstood our process.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
I am so glad for your company. You have helped me emmensly with my PC. Your techs have re-educated about things I've forgotten & taught me new tricks as they say. I'm not that old yet... lol But Joe was great, all of your techs are well versed & "do not" talk down to you. It's a "1 on 1" help with any technical problems & explain them to you for future reference. Thank you so very much. When the wife gets back we will talk then I will contact Hanna & get the ball rolling. Again, thank you so much. All be well. Peace always & forever.
Issue corptech14
The tech't took there time and did a fine job. They were great to work with being I am not a computer person they moved slow and explained what hey were doing. If you need work on your computer they are great.
I have been dealing with m y computer issue for 4 days and 4 1/2 hours later, without success. My last contact before, demanding a refund of my $199, was with Frank, who successfully remedied my problem. I wasted 4 1/2 hours of my life and I feel I should be granted a portion of my payment. Frank did the job!
We want to take this as an opportunity to extend our sincere thanks to Ms. Judy Bentivegna for her time in reviewing our service, our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.
As per Ms. Judy Bentivegna’s request, on September 17,2014 we have issued a partial credit of $49.99 back to her card and also sent an e-mail with complete transaction details. The customer could have seen the refund credit within 2-3 business days, however some banks have different policies and it might take a maximum of 8-10 business days to reflect the credit. Below are the refund transaction details:
Transaction Approved.
Transaction ID: 2409663886
Refund Amount: $49.99
This customer contacted us on September 09,2014 with an issue “Reset the password of alternate computer Windows 8”, and paid $199.99 to fix the issue. The issue has been fixed and that was confirmed by her. Some issues are more complex than they appear to be, as they may be related to other issues. We are glad that we were able to solve her issue and again, we want to thank her for the kind words about our Senior Technician, Frank.
Without Omnitech my computer would still be down. Omnitech fixed my computer issues within 30 minutes.
I am very satisfied and will continue to be a happy customer of Omnitech Support.
Highly Recommended.
I HAVE HAD MY 4 PCS (IN RANDOM LOCATIONS) WITH OMNITECH SUPPORT. AND I HAVE HAD MANY ISSUES THAT OMNITECH HAS RESOLVED. WHAT I HAVE EXPERIENCED OVER 3 YEARS IS THAT AT LEAST 6 CALLS FROM HACKERS POSING AS OMNITECH. THE PHONE NUMBER IS NOT AN OMNITECH ONE. I ASK FOR MY CONTRACT NUMBER WHICH THEY TRY TO BYPASS. THEY INSIST ON BEING LEGIT BUT CANNOT GIVE ME THE CORRECT SUPPORT NUMBER OR ANYTHING TO PROVE THEMSELVES. THE COMPLAINTS I SEE IN THESE E-MAILS POINT DIRECTLY TO THE HACKERS AND ARE NOT OMNITECH TECHS. YOU HAVE BEEN SCAMMED PEOPLE. I ALMOST GOT CAUGHT ON THE FIRST CALL.
ALPHA DELTA AT *******@HOTMAIL.COM
4.5 hrs watching someone make changes to my computer when a simple explanation of the program I was having problems with would have worked, fortunately I was able to restore to an earlier date and startover. Now to try and get my money back
We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. Please get back to us at our 'toll free number’ 1-800-966-9940 or mail us at support@omnitechsupport.com and we will be happy to help you regarding your concern.
As always, we are here to assist people who need our certified technician’s help regarding their any software related-issues at a very economical cost to them. We provide quality, affordable technical support, and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Useless tech support. I thought I had connected to Microsoft regarding my inability to find my Recycle Bin after downloading Windows 8. They spent over 2 hours remotely rooting around in my computer gathering who knows what information. I finally literally pulled the plug on my internet connection to get rid of them. They hadn't gotten around to asking for money at that time. I got a phone call from them saying they had lost the internet connection. I told them two hours was enough time to find my Recycle Bin and then went into my Programs and uninstalled everything that had been downloaded to my computer that day. I have had no problems since that I know of. I too had trouble understanding the foreign accents. Good luck with your next patsy "Armando", "Jason" and "Craig".
Also don't download Windows 8 until you have no choice. It is very difficult to work with.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940
When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”
We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
I had some scammers get into my p. P. and they planted a Trojan. I was able to get a hold of Frank v. and after several hours he was able to clean my files, get rid of that trojan and now I am back up to speed. Thank your very much Frank as I'm sure you saved my computer and saved me several hundred $ $. I really appreciate the hard work that it took to finish the work.
SCAM! Major scam! I called them 4 times in the same night. Each time they sent me to a blue page to talk to a tech person. After the 5th time it finally worked. But she explained how I have a bunch of viruses then said I had a 'polymorphic infection' in my computer, she offered to fix it. But only for a payment of $249.99. I kindly argued with her how we have no money to pay for it at the moment but offered a payment plan. She said I had to fix it now before any further distraction happens. I still argued and said I wanted a second opinion. Then she said she could make it $100 cheaper. Later got the bill to only $100 by mail. While this arguement she kept deleting what I typed. I looked up "omni tech support reviews". She deleted the screen but I was the word "SCAM" and said how I saw what I needed to see. She put the page back up and I highlighted the word for her. After that she deleted everything and then the chat box. Don't give them a penny! You were warned.
We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. Our technicians are trained and certified to work on all e-mail issues in addition to working on other software, networking, setup, registry and virus issues.
This person contacted us on April 25,2014 with the “Black Screen of Death”. That is typically the result of a missing file, if the missing file is critical to the boot process. It even might be tied to malicious software, or malware. This might even make her computer crash, with immense undesirable outcomes.
Because we are a fee-based online technical support organization, we charge for any work for issue resolution (however, the charges may vary according to the complexity of the issue). Therefore, we offered her a choice of our various System Assurance Service Plans at economical prices, which can work out for everyone. The wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans, which include UNLIMITED online tech support and Cloud backup and a full version of Advanced System Optimizer. If anyone needs our service to fix a specific issue, then that person can opt for a “One-Time Fix Plan”.
We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We always ask permission from our customers before explaining our service plans.
To diagnose the cause of any issue, we access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”. Our process is very transparent. The customer can watch and control every movement of our technician and, can terminate the remote control by a single click. Once customer revokes the remote access, technicians cannot re-establish the connection by their own without customer’s assistance, our technician checked her computer and diagnosed the issue.
When a new customer contact us, he/ she will be directed to an Issue-Diagnosis Team who identifies the root cause of the issue and runs scan for any other issues present in the computer. Once, it is done then directed to the Resolution Team (the senior technician) who fixes the issues on the findings of the Issue-Diagnosis Team.
Our technicians are not authorized to do delete or alter the chat logs or the session’s recordings as they are saved by default. The customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access. Our technician clearly informed these to the customer. Our technicians also do not delete anything a customer types. Again, we record everything, so they know their actions can be reviewed at any time, including real-time.
In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted ALL 100% of any complaints against us, real or bogus.
This person is not our customer and she has not paid us anything. Sometimes false “customers” have been known to post strange and undeserving complaints on the BBB site even after getting a free assistance from us.
We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. We are a large online support organization and we are managing our business from all over the world and we are headquartered in Los Angeles. We have offices and technicians in The Philippines, India AND the USA. We are a global company.
I appreciated franks service and patience with me, particularly because i have difficulty hearing and difficulty seeing. He took his time to explain everything and was rally patient and understating. He deserves a raise
I agree with the other reviews. This company is a SCAM. I bought my son a new computer, tried to load word and somehow got directed via Microsoft to them. I paid $300 for them to allegedly fix my son's computer when NOTHING was wrong except for Omintech Support taking me to the cleaners. Now I cannot get them to stop calling me. Do no buy any service from them.
OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details@ support@omnitechsupport.com or by calling 1-800-966-9940.
Our technicians are trained and certified to work on any software related issue in addition to working on networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a software-related issue, our information would appear fairly high-up on the page.
We’re an Independent Support and certified to work on Software products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Overview
OmniTechSupport has a rating of 3.9 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OmniTechSupport most frequently mention great job, computer problems and several times. OmniTechSupport ranks 327th among Tech Support sites.
Headquartered in Los Angeles, California, Omni Tech Support, along with its affiliated company Customer Focus Services (www.customerfocusservices.com) has reached out to millions of customers since its founding in 2000. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. The premier MCSE credentials earned by our team testify that we have the skills necessary for the successful design, implementation and administration of the most advanced Microsoft Windows platform and Microsoft server products.
Omni Tech Support is confident that you will find our Remote Managed Services to be the ultimate IT solution for you. Our customers always choose to stay with us because of the quality we offer, and that too at unrivaled prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mr William Ferris contacted us on June 27,2014 with an issue " Website not found in Google Chrome and Proxy server not found in IE " Accordingly, our technician analyzed the issue & then, we offered him a choice of our various System Assurance Service Plans at economical prices, which can work out for everyone. The wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans, which include UNLIMITED online tech support and Cloud backup and a full version of Advanced System Optimizer. If anyone needs our service to fix a specific issue, then that person can opt for a “One-Time Fix Plan”. We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We always ask permission from our customers before explaining our service plans.
We offered him a Half-yearly plan for $249.99. Where he would get a current issue to be fixed, regular fine-tuning of his computer plus installing a full version of Advanced System Optimizer and 5 GB cloud back also he would get 6 months of UNLIMITED tech support. But customers declined it and we offered him a onetime issue fix plan for $149.99. The customer agreed to this.
Below is the chat proof:
Tech 57: I do understand your concern. Please stay online while I check with my supervisor and see if I can provide you good discount on one time fix.
Tech 57: Thank you for staying online.
Tech 57: Our supervisor has agreed to provide you a one-time discount on the fix. So, you can pay just $149.99 and get all the issues present in your system resolved right away.
Tech 57: There will not be any additional or hidden charges.
Tech 57: Once the repairs are done you will no longer have any problems and you will enjoy hassle-free computing.
Tech 57: I can assure you that this one time investment will lead all the chances of data loss, system crash and other harmful impacts of these infections to the end.
C2C- William ferris: Ok make the one time repair
Tech 57: Okay, please stay online while I open the payment page for you.
Tech 57: Thank you for the payment.
After the payment was processed, we sent out the Terms & Conditions and he replied back to us accepting them. Accordingly our technician worked on the issue, and resolved the issues. The customer also confirmed it. The customer was connected to technician Windows running in safe mode and issue was resolved and confirmed. However, to make sure the issue were also fixed in Normal mode, our technician rebooted the computer into Normal mode after getting permission from customer.
Also, we asked the customer to get back to us through the desktop help icon we installed or call our toll free # once the computer gets rebooted. Accordingly customer agreed & technician has rebooted the computer.
Below is the proof:
Tech 125: okay William. I have resolved your issue.
Tech 125: I would like to inform you that I have disabled all the extensions from google chrome. Please let me know whether you want anything in specific.
Tech 125: Please go ahead and have a check, William.
Tech 125: William, are you online with me?
William ferris: yes
Tech 125: Okay william
Tech 125: please go ahead and have a check
William ferris: check what?
Tech 125: Williiam, I have solved your issue.
Tech 125: please check whether it is resolved or not.
William ferris: Chrome and ie seem to be working
Tech 125: I would like to inform you that I have disabled all the extensions from Google Chrome. Please let me know whether you want to keep anything specific.
William ferris: I want to keep adblock and adblock plus
Tech 125: Okay, William. So may i go ahead and remove all others?
William ferris: yes
Tech 125: Thank you for the permission.
Tech 125: Okay william. I have cleared all others.
Tech 125: I need to reboot your computer for the changes to take effect and there are chances that you may not be reconnected to this session due to Internet fluctuation. If we are not reconnected, please click on the “OmniTech Help” icon or call us on our toll-free number 1-800-966-9940 using this reference number (100786488). Our voice representative will be glad to help you in getting connected to me. May I go ahead?
William ferris: yes
Tech 125: Thank you for the permission.
After computer was rebooted unfortunately the session was not reconnected. Also customer did not call us back. However we tried calling back the customer to confirm the issue resolution in normal mode and customer confirmed that the issue was resolved.
Later after few days on July 3rd 2014, Customer contacted us with an issue “ Unable to boot the computer in Normal Mode” as customer signed up with us for one time issue fix & the issue was resolved & confirmed by customer. We consider this issue as new issue so we requested the customer to sign up with us to work on the new issue. Customer refused & ended the session.
This complaint is totally without merit and we can prove it as we record every word, every keystroke of our interaction with customers. As the customer signed up with us just for a one-time issue-fix and the issue was resolved and had been confirmed, we offered the customer to sign up with us again to address the new issue. We can confidently prove that we did not scam anyone or not performing any unethical practices.
As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very economical cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue.