OJCommerce

I wish I read these reviews before making a purchase. This was the worst experience I had. I purchased an ottoman and received an end table. I now have to pay an additional cost to ship it back and I was expecting to entertain with my new ottoman which was a shipped table. Never Again

I had my order delayed the day it was to arrive. I called and they said 3 to 5 more days. 3 days go by and I get a phone call telling me it will be delayed another 3-5 days. Three more days go by and it's still not shipped and told 3-5 more days.

They say it's im stock but they won't ship it.

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

I ordered a floor lamp. Basically, OJCommerce is the distributor for the manufacturer and did not package the item. They shipped it through FedEx and I got it by the stated date. Upon opening the lamp, it had a defect - through no fault of OJCommerce. I immediately called them, explained the problem, sent pictures and was given a full refund that day. I have nothing but respect for a company that stands behind their business.

Do your research!
Worst customer service ever!
Plus, I believe this business to be a scam.
Please do your research!

Fantastic price on a rifle safe. It's a little tight for my AR-15 or any title with a scope attached but works well for intended use and good quality overall. Fully lined with soft felt which was a nice feature. A few paint chips but nothing a paint pen didn't fix. Very happy with purchase. Would but from again. You really can't beat the price on this. If you are looking for a solid basic safe for 1 or 2 rifles, look no further.

Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. The company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM!
They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.

DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:

1. Wrap the package carefully in the original manufacturer's packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C. Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.

I went on the reviews and am very disappointed in this child's lounge chair. My granddaughter is 4 years old and the barbie in the picture is 2.5 feet tall. This chair is best for a child between 2-3 years of age. I contacted the company and they charge a 20% restock fee and I am responsible for the shipping. By the time, I pay all these charges, I'm not getting 1/4 the of my money back. VERY UNHAPPY. Will not purchase from them again.

I purchased a turtle habit through OJCommerce on the walmart app. Not only did I receive it earlier than expected the product is absolutely perfect. My 2 growing sulcata tortoises have a tremendous amount of room to enjoy being inside before they get too big and will have to go outside. They will be enjoying the space for a long time. The company kept in contact with me the entire shipping process and they provided me outstanding customer service.

First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.

My gray room divider was perfect in weight (light), height, illustrated style, and workmanship. However, the paint was peeling off revealing white spots over 80% of the screen. Fortunately it will be placed in a spot not visible to many to its fine.

First, they deliver the product three weeks late. Finally got all boxes and then one of the boxes is missing the hardware and instruction. So reached out to their customer service team, and the reply I got is they going to look into this matter and will give me an update in 48 hours. So unprofessional service. I would never ever buy from this company and I would recommend to everyone NOT TO BUY from this company.

I'd love to write great review about the awesome deal I found but instead the company took me through multiple emails back and forth to try and verify my identity before I was allowed to purchase this couch. And even then they still canceled my order! I immediately called customer service who was completely unhelpful and only told me to try and buy it again with a different form of ID. Be prepared for various emails before you get your product and completely incompetent and unhelpful staff if you have any issues with your order.

I happened to order a Dining Bench via WalMart as the other reseller don't have it. Here is the host of problems I confronted with, because of these ridiculous, incompetent buffoons.
1. I couldn't cancel the order though I tried my best.
2. No return shipping label provided and the cost of return shipping is more than the price originally paid for. The other merchants (WayFair & HeyNeedle) in-fact provided the return label, along with pickup.
3. Their customer care sucks, never lifts the calls except the lousy email replies with Asian thick accent.

I'm pleased with the purchase of this cart, and it's just what I needed in my kitchen. The assembly procedure is straight forward, with uncomplicated instructions to follow. The materials used to build the cart are of good quality, and the top is real granite. Enough space in the cabinet to fit a couple of appliances e.g., air fryer, blender, etc. Its a very stylish, beautiful cart. I would highly recommend it to anyone who is looking for a compact kitchen cart.

Previously purchased the same item directly from Naomi Home and was very pleased. Decided to purchase a second one from OJCommerce. Entire chair is out of alignment and very uncomfortable. Too expensive to return. Not an outfit I would ever consider doing business with again.

I ordered a headboard from this company. It was on sale and was a graduation present. The first month I was told it was on back order then out of nowhere the order was cancelled. I emailed and they responded it was out of stock and would have to reorder I asked if they would stand behind the price they said NO. No integrity or customer service. Who would order from a company that does not stand behind their orders or service their customers?

I Love The TV Stand. Very Sturdy, Easy To Built, and Modern Looking! Great Addition To Home. Gave 4 Stars Only Because There Was A Part In The Front Chipped Not Sure If It Was From Shipping But I Painted It With White Nail Polish And The Piece That Goes On The Back Of Storage Was Cracked. I Guess Thats A Risk You Take When Getting Things Shipped :)

I ordered this bookshelf because of its size. It's perfect for my daughters and my books. I'm a single mother and I often times have to build everything myself, which is fine. I enjoy it and get to show my daughter that she can fend for herself as well. Any who, I appreciated the step by step instructions and how easy it was to put together so thank you for a sturdy, yet beautiful bookshelf!

Bought a craft table the customer service sucks they make it difficult to return the broken product pack to much in one box based on my experience I would never buy from them again horrible company

Do not ever buy from this company. They are absolutely terrible to work with bought a $400 desk huge chips in the top of it after putting it together five hours later they offered me minimal to nothing.DO NOT BUY ANYTHING FROM THEM THEY HAVE TERRIBLE CUSTOMER SERVICE AND PRODUCTS COME DAMAGED!

I bought the Schwinn Meridian Comfort Adult Tricycle and will start with one good point: the delivery was reasonably fast and the assembly is relatively straightforward (I have several bicycles). This specific bike and OJ Commerce's return policy however deserves 1 star. The bike is essentially unsafe to use - the braking is not effective even after multiple adjustments. The rear brake is just slowing down (faulty design) NOT stopping and the front one is not effective enough to compensate.
Sadly, the client will not realize this until it is assembled and then it cannot be returned. First and last time that I buy on OJCommerce. Order #: *******. Reputation is wealth.