About the Business
Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
Oh Polly has a rating of 3 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oh Polly most frequently mention full refund and phone number. Oh Polly ranks 71st among Women's Clothing sites.
My problem was fixed promptly and customer service was very nice! I'm very excited to get my dresses in the mail!
The girls on customer service were all so helpful, i Spoke with Lucy and April and they were both super informative and got back to me in good time.
I had a very fast reply on Instagram where I asked about a dress. Very informative and she was very nice Thank you Annie!
I ordered 3 items and all of them are gorgeous!
The customer service is amazing they answer very fast and they are very kind!
Leigh and Alix were both so helpful with my request! And very quick with their replies :) made my day better
My parcel was sent to the wrong address, however they were so helpful. Jess helped me track my parcel and ship it to the right address.
Answer very fast to my problem and with a great solution! Thank you very much! Offer me a special offer to excuse them.
Aimee, Caitlin, Georgina, Jess, Leigh, Alexandra were all a pleasure and helped me greatly. I love the company so much :)
They replied to me so fast and kind. And I ordered my dress. I hope I'll get it soon, I am so curious about it
Awful dress. Very poor quality. Had red marks over the dress. Won't be ordering again. The dress looked nothing like the picture.
Moya was very helpful as there was a mistake made in a return and I wrote a complaint and quickly got a reply back.
Hi Maddie - thank you for your feedback. We're glad to hear that Moya was able to resolve your complaint quickly! Let us know if there is anything else we can do for you.
April, Sarah, Jess and Leigh all great staff from oh polly. Very reliable and very quick replies. Oh polly has lovely and wonderful staff
I couldn't find my refund and once I messaged Jess, she sorted it out ASAP, really friendly!
Thank you
Jess was very helpful. I needed help and contacted customer service and Jess was really helpful and guided me through
Customer service is great! Jess answered my question very quickly, and was super sweet! Love this company!
Fairly prompt reply on Facebook messages, got the job done and very polite!
Replied within a couple hours.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello - thank you for your feedback. I am so sorry to hear that you have received an item from us in less than perfect condition. If you send over an image of this to our customer service team at hello@ohpolly.com or alternatively, you can contact us on Facebook, Twitter or Instagram at@ohpollyhelp, we will look into this for you right away and give you the option to choose a solution which suits you best. Thank you so much and so sorry again for the trouble.