Original order was out of stock and Ellie was very efficient and helpful in resolving my issues. Great customer service!

Hermes had lost a parcel and April was super helpful throughout the whole process and got me a refund within a week. Thanks so much girls and guys

I'm in love with the costumer service their are so responsable and sweet. Especially Sophie I really love how she responds back to me so quickly.

I received great attentive help and guidance from Annie! She thoroughly tried to help me and was very upbeat and fast with her responses.

I had a wonderful experience with April. She helped me with my exchange and answered all my questions in a short period of time.

Emily and Sophie both were wonderful and helped me with my return. The process was simple and I'm excited to get my items exchanged

Great service. Size advice and any other information. The take the time to help you. I live in Holland and I love the order at oh Polly!

Quick service, excellent customer service and great quality clothing. Gina was especially helpful and helped me straight away :)

Thank you Alexandra for quick response and great customer service!
I love Oh Polly clothes and their customer service is the best!

I ordered a bikini set from oh Polly paid £40 which I consider quite expensive for a bikini. I didnt pay extra for postage just the standard delivery. I awaited the delivery which came 5 days later. Opened it to find the completely wrong item. I contacted the customer care team and told them it was incorrect and as I was going on holiday in a couple of weeks needed this resolving fast which Is why I ordered 3 weeks before I was going. The only solution she could give me was to send it back for a exchange and wait 10 days for it to be processed or reorder it for another £40. I could not afford to shell out another £40 from this months wage so I had to go with the first option. As it was in their error I demanded they cover the postage which she agreed to do if I provided a screenshot of my postage receipt. There was then a farce with sorting the how to refund it and kept refunding into the PayPal account that I explained several times I do not use and dont have the passwords for. Eventually I got the postage refund sorted. I wait 10 days after the goods were signed for and finally receive a email. Instead of exchanging the goods they just refunded it. So I look on the website nearly every bikini out of stock, as the whole process had taken forever to sort all the goods I was exchanging had gone out of stock so I was extremely disappointed and angry at the service. I then check my refund the day after to discover I was refunded £3.95 less than I had paid. They had clearly just decided to forget they were covering postage and deduct it from what I originally paid. Im still owed £3.95 after this horrendous experience. Will never use this company again. It isnt hard to just pick the correct item in the first place to avoid this whole experience.