I spoke to Alix, Nikki, Lucy, Jess, Leigh, April, Shania, all of which were extremely kind and helpful in helping sort out my problem :)
Tolle Produkte und super sofort Service vom Kundendienst, hatte fragen und nach einem Moment kam sofort die Antwort... super Service!
I've been having trouble purchasing items and Graeme, Aimee, Molly, and Caitlin were super helpful!
I placed an order for a white satin dress, it was for an event last weekend. I was careful selecting the size as the fabric wouldn't have much stretch. Oh Polly's size chart says a size 6 is 33-25.2-36.2.
Perfect I thought, as I'm a 33-25-35/6. WRONG.
It notes, and was regurgitated to me via email that If you're blessed with a bigger bust, try sizing up' (Uhm? Aren't little busts blessed' too?) My bust is average and size 6 according to their size guide.
Anywho, I received the dress, unwrapped it and excitedly put it on. Guess what? The top part of the dress cannot be zipped up. Not. Even. Close. We're talking over an inch of distance here and even if I did get it done up (impossible) my nipples would be exposed to the world!
I contacted customer service right away, saying that the dress does not fit, and the size chart doesn't reflect what I have received.
Oh Pollys response (Via Annie') was to return it (at my own expense - noting I already paid express shipping in the first place) and place a new order up 1 or 2 sizes. I am not a size 10. They will refund the cost of shipping (for another dress, not the return)... as a gesture of good will' (oh, so kind), for a dress which I would not receive in time for my event (already mentioned to them).
Many emails later, ignoring my concerns, providing me no other option than to return the dress at my own cost, Oh Polly is only fulfilling their minimal legal requirement of being mandated to give a refund under UK Law (minus shipping, unless the item is faulty)
Interestingly, Under the Consumer Rights Act (2015) UK the item must be as described, the goods supplied must match any description given to you, or any models or samples shown to you at time of purchase' if they do not, they are faulty.
The DRESS DOES NOT FIT a 33 INCH BUST - as DESCRIBED in the size chart on OH POLLY.
I will now be out of pocket the express shipping charge of £7.99 plus $23-30 AUD to send it back to the UK! That's $38-45 AUD in shipping alone! - for literally nothing.
I used the size chart they provided, I know how to correctly measure myself, and did so before placing the order.
Oh Pollys sizing is ridiculously off, their chart is incorrect. I will now be out of pocket a lot of money due to them denying this.
Would not recommend purchasing from Oh Polly. Their customer service is terrible, and and even though I couldn't wear the dress, I noticed the quality of the fabric isn't the greatest either.