The items are cute but poorly made. I've ordered twice from them and the second time both outfits had ripped stitching/ holes. No one wants a brand new outfit with rips in it. I've reachrd out to them twice about fully refunding or replacing the items with no response. At this point, I don't have the items I needed in time. When you mess up, you fix it. I can't even get a reply and my items were placed more than three weeks ago. Very unprofessional!

I ordered 3 items and only received 1 but they charged me for all three, without any notification from them. Even the packing slip only had the one item on it - not the other two I paid for. I had to email them with their contact form. They finally responded telling me that their system had mis-counted the stock and they were actually out of stock on 2 of my 3 items. Then they said they'd issue me a refund for those 2 missing items, but when I checked the amount, it was less than half what I was owed. I then had to contact them AGAIN to make sure I got the proper refund. Needless to say, I'm not ordering from them again and I'll be returning the item I actually received.

One of the worst websites I've ever ordered clothes from! 1. Came 2 weeks late! 2. Dress literally fell apart in 1 hour of wearing it and I mean it ( 1/2 sequins came off, zip broke and the dress ripped as the sticking was so weak) and jut to highlight I paid £60 for it therefore I expected the quality to be there. 3. Customer service is NON EXISTENT and I mean it, wrote 8 emails now within 3 weeks and still no response no neither one of them. I would definitely recommend to keep away from their website as it's a joke with horrendous pricing.

This was my first time ordering from the company. Ordered a dress that I needed for an event and it never came. The communication between Oh Polly and I was okay but super delayed and drawn out due to it being via email only. Waited 2.5 weeks for the dress and to no avail. Probably won't order from them again.

Shania was really helpful in replying to my emails when I needed to change my delivery option. I've been shopping with Oh Polly since I discovered them 2 years ago and have always had a good experience.

A very glam company that appeals to women with slim bodies and no breasts hence why most dresses are cupped which will not really fit anyone passed a d cup. I don't have good credit so I will ask my dad on occasion to place an order for me (which I pay for) I live on my own so my dad sends it to my address under my name but oh Polly always label it under my dad's name to my address which is really annoying especially when the driver asks "is Mr cooper in" someone from ohpolly is clearly doing this on purpose as this has happened on more than one occasion. They sent me a link to leave a review after making me wait like 3 days for a response.

Was unsure of this company at first but myself and sister have ordered dresses from here and had a great experience. I had an issue with my dress and this was resolved by the team, particularly by Molly who picked up my email and solved the issue is a speedy mannar. Clothing is lovely and definatley worth the price

I bought two dresses off this website & i'm honestly pretty happy with them. I'm an American size 4 so I got an 8 and they both fit snug but I like the tightness of the dresses. On the one dress I ordered the straps broke after the first time i took the dress off but thankfully it looks better without straps. I have no complaints for the second dress but I haven't worn it yet. Although I actually like the quality of the dresses i definitely think for the price i paid the straps should NOT have broken. Like i said, I got lucky because I can still wear the dress and I was originally worried when I saw a lot of bad reviews about people being scammed. While i love my dresses i'd just be very careful and prepare for possible disappointment because there are a LOT of bad reviews and it costs $$$. But if you're willing to spend it then you might just end up loving your purchase :)

I still haven't received the dress I purchased due to the brexit (since I'm in France) and covid 19 but Nikki Gina and Aimee were so nice and fast to answer my demands. It's always a good experience purchasing on the oh polly website because I know the customer service is the absolute best
Xx (still hope I'll get my dress soon lol)

I think these dresses are meant for midgets because I'm not even that tall 5'6 and a half and the dress I ordered was so short on me it ended half way up my butt. It almost ripped trying to get it on because it had a bodysuit underneath that was soo tiny and not even shown to have on the pictures of the website. I wouldn't not reccomend these dresses if your even 5'4" and up there's no way it'd fit. But they did let me return it and get a refund.

I have ordered from OP before and usually am content with the quality of the materials. However, my recent experience, June 2022, the fabric and material felt much cheaper then what I assumed. The dress I ordered was also super wrinkled up and made the try on part look very cheap. I was deeply disappointed since I relied on it fitting like previous dresses and will be returning. Sad to say, I will not be ordering from them again.

I ordered from bo and tee, oh polly's workout line for the first time and I was pleasantly surprised by how good the quality was. It was a nice thick material and super flattering on. Not only are the clothes great I had the best assistance from Sophie, Ellie, Sarah and Kate who patiently clarified everything and responded very quick. Will be ordering again very soon.

Possibly the best customer service I've received in a long time! Very efficient staff! Ellie and Emily C went above and beyond in every way! I've now received my order and absolutely love it! Aimee and Stephanie have also been lovely. Thank you again!